Jun 2020 – Jun 2022 · 2 yrs · Pune, Maharashtra, India · Remote

• Bridging business, compliance, and technology to deliver scalable product solutions.
• As a Business Analyst at Amazon, I’ve worked at the intersection of operations, compliance, and product development—defining requirements, aligning with stakeholders, and optimizing processes to enable safe and efficient product launches.
• Key contributions:
• Defined project scope and wrote detailed BRDs/FRDs to align compliance goals with product and tech strategies.
• Collaborated cross-functionally across policy, operations, and engineering teams to deliver process and tool enhancements.
• Led initiatives in automation, risk analysis, and dashboard development to support regulatory decisions.
• Developed e-learning and training content to drive adoption and quality across global teams.
• Acted as SME for compliance processes, driving vendor standardization and resolving process gaps.
• Participated in release planning, stakeholder meetings, and client calls to ensure smooth implementation.
• Developed and updated 200+ compliance rules across multiple marketplaces in alignment with Amazon SOPs and local regulatory requirements.
• Conducted product audits using ML models and classification policy tools to maintain 95%+ accuracy in quality checks within set timelines.
• Trained and mentored new team members on Governance, Risk & Compliance (GRC) policies under the Regulatory, Intelligence, Safety & Compliance (RISC) framework.
• Proposed and implemented process improvements to enhance efficiency, quality, and customer experience; led knowledge checks to identify gaps and drive solutions.
• Partnered with stakeholders to provide compliance guidance and flag updates to programs or legal requirements.

Jan 2019 – May 2020 · 1 yr 4 mos · Pune, Maharashtra, India · On-site

• Led state-level skilling operations, marketing, and stakeholder engagement in the healthcare training sector.
• Managed end-to-end execution of mobilization campaigns, center performance, and government partnerships (incl. MSRLM). Supported teams with market insights, student data, and outreach strategies. Oversaw budgets, conducted performance reviews, and coordinated with hospitals and rural departments. Represented the organization in client meetings, conferences, and strategic discussions.

May 2018 – Jul 2018 · 2 mos · baner,pune

• Supported business strategy, client analysis, and financial planning for investment and insurance solutions.
• Worked closely with senior consultants to analyze client needs, prepare customized investment plans, and assist in risk assessment. Contributed to market research, data analysis, and client onboarding processes. Helped streamline internal workflows and supported documentation and reporting for key accounts.