Aug 2020 – Mar 2022 · 1 yr 7 mos · Chennai, Tamil Nadu, India

• Craft end-to-end UI content and document software for all kinds of audiences.
• Devise and implement content design strategies to improve the product's UX.
• Work closely with the PM, UI, Engineering, QA, and Customer Support teams to ship quality deliverables.
• Review course pointers, video scripts, and storyboards as part of Learning & Development.
• Collaborate with translators to ensure smooth translation of content end-to-end.

Nov 2018 – Jul 2020 · 1 yr 8 mos

• Reviewed product microcopy and help articles.
• Moderated discussions on the partner and customer portals.
• Conducted classroom trainings, one-on-one live sessions, and workshops.
• Generated content by writing engaging posts, starting discussions, and moderating live Q&A sessions
• as part of community-building activities.
• Created video tutorials as part of the 'Partner training & Certification' initiatives.

Dec 2015 – Oct 2018 · 2 yrs 10 mos

• Contributed to in-app content and help documentation of three Zoho products - Zoho Projects, Zoho Sprints, and Orchestly (rebranded as Qntrl)
• Reviewed validation texts, error messages, notification emails, success toasts, and all other forms of content that goes out from the product.
• Written user guides, developer guides, and API guides.
• Worked very closely with the Product Management, UI, and Engineering teams to ship quality content.

Apr 2014 – Nov 2015 · 1 yr 7 mos · Chennai Area, India

Jul 2010 – Aug 2014 · 4 yrs 1 mo · Chennai Area, India

• Developed and maintained the website of a major semiconductor player in the US.
• Acquired programming skills in PERL, UNIX, HP Autonomy Livesite, HP Autonomy Teamsite, Oracle 10g,
• HTML, and XML.

Jan 2010 – May 2010 · 4 mos · Mysuru Area, India