Sep 2022 – Jan 2025 · 2 yrs 4 mos · Waterloo, Ontario, Canada

Aug 2021 – Sep 2022 · 1 yr 1 mo · Waterloo, Ontario, Canada

• Equitable Bank is a Canadian bank which primarily provides residential and commercial real estate lending services, as well as personal banking through its direct banking brand EQ Bank. Acting as a liaison among business and technical stakeholders in agile projects to elicit, analyse, communicate and validating requirements for product backlog. Also responsible for negotiation of requirements amongst multiple stakeholders, ensuring the deliverables at the end of each iteration meet the sprint goals for customer satisfaction.
• ⇨ Provided analytical support, recommendations, and analysis to our business stakeholders
• ⇨ Collaborated in the strategy, planning, design, development, and deployment of new data solutions, and enhancements to existing data solutions
• ⇨ Understanding & support business and technical requirements
• ⇨ Used analytical skills to develop an objective review and a forward-looking strategy as it applies to business functionality, strategic direction, technical solutions, systems, and processes
• ⇨ Performed cost-benefit and return on investment analyses for proposed solutions to aid management in making implementation decisions
• ⇨ Participating in quality management reviews, including designs, prototypes, and other artifacts
• ⇨ Developed written documentation that is clear, understandable, audience appropriate and accurately captures the key information required for a quality solution that meets business needs
• ⇨ Assisted testing teams in translating requirements and use cases into test conditions and expected results for product, performance, and user acceptance testing
• ⇨ Provided test support on deliverables (QA developed solutions, working with business partners on test strategy, participate in test execution)
• ⇨ Troubleshooted production support issues as needed and assist with root cause analysis and recommend solutions to rectify issues

Jan 2018 – Aug 2021 · 3 yrs 7 mos · Waterloo, Ontario, Canada

• ⇨ Worked on transitioning existing calculation engine to a new mechanism which resulted in reduction of overall communication errors by 60%
• ⇨ Assisted in automation of manual regression procedure, which reduced business expense by involving fewer resources, spend less time and ensuring higher test coverage
• ⇨ Drafted and maintained software requirement documents highlighting request/response JSON attributes, frequently occurring errors and regression test suite
• ⇨ Create and maintain detailed documentation of integration processes including field mapping, transformation logic and data sources
• ⇨ Worked closely with Business stakeholder to discuss enhancement needs for existing system
• ⇨ Led discussions with development team to review Functional specification for production defect fixing
• ⇨ Mitigating risk factors and resolve issues by assessing impact and careful analysis of dependencies

Sep 2014 – May 2016 · 1 yr 8 mos · Hyderabad Area, India

• Gained experience as a Business Analyst with solid understanding in capturing Business requirements, Process flow, process modelling and SWOT analysis.
• Translated business requirements into technical requirements and created unit test plan (UTP) for comparison of test results with business requirements.
• Experience in Guidewire Suite (PolicyCenter, ClaimCenter and BillingCenter)
• Acted as a liaison between Business, support and functional teams for daily support activities, major/minor releases and incident/service requests.