Oct 2024 – Mar 2025 · 5 mos · Bengaluru, Karnataka, India · Hybrid

• Worked in the identity team and solved massive churn problems as well as customer LTV and engagement improvements

Dec 2022 – Jul 2024 · 1 yr 7 mos · Karnataka, India · On-site

• Developing and optimizing the entire user post-sales experience platform, resulting
• in a 42% reduction in complaint resolution time and a 20% increase in overall
• customer satisfaction.
•  Implementing real-time status tracking for customer complaints and service
• requests, enhancing transparency and improving customer experience.
•  Integrating with QueueBuster to streamline financial processes, ensuring seamless
• transactions for customers and facilitating automated refunds through Razorpay.
•  Spearheading the integration of ERP systems with internal platforms to enhance
• operational efficiency and data management.
•  Managing and optimizing complex internal product flows in the refurbishment
• center, leading to a 30% reduction in parts pilferage and a ~12% increase in
• inventory visibility.

Mar 2022 – Dec 2022 · 9 mos · Bengaluru, Karnataka, India · Remote

• Building the core fantasy experience as well as redefining how fantasy on eSports is currently viewed across the world.

Oct 2020 – Mar 2022 · 1 yr 5 mos · Noida, Uttar Pradesh, India · Remote

• Working with the CityBus team as the product manager.

Sep 2020 – Oct 2022 · 2 yrs 1 mo · Bengaluru, Karnataka, India

• Providing mentoring to young students in business analytics

Jul 2020 – Sep 2020 · 2 mos · Bengaluru, Karnataka, India · Remote

• Worked on Jobspikr as the product manager

Sep 2018 – May 2020 · 1 yr 8 mos · Bengaluru, Karnataka, India · On-site

• Owned complete release of multiple features for customer app and website.
• Owner of Whatsapp for Business account implementation which is first verified handles in real-estate and hospitality industry
• Modified lead life-cycle to improve focus and prioritize with right scoring mechanism.
• Owner of improving lead conversion rate using in-house CRM. Increased conversion by 15%. Working closely with Digital and Offline Marketing to ensure that measures being taken are part of planning and improve efficiency of sales agents. Lead setup and integration of current CRM system for property leads system and designed, developed and implemented previous version running on freeware to improve efficiency by over 40%.
• Set-up and defined product analytics on Clevertap to ensure proper reporting.
• Product Owner for marketing team for any ad-hoc requirements for new campaigns
• Collaborated with sales, marketing and support teams to launch new updates on time and within budget.

Oct 2017 – Feb 2018 · 4 mos · Noida, Uttar Pradesh, India

• Worked as a curator at the TEDx event. Helped curate speeches and conduct the event. Worked with the speakers directly.

Jun 2016 – Sep 2018 · 2 yrs 3 mos · Bengaluru, Karnataka, India

• Identified product gaps through client interactions, creating new product requirements and leading product pipeline.
• Handled the entire product roadmap for enterprise and SMB customers.
• As the 1st employee, worked closely with the CTO and COO, to drive product sales, and AI integration to reduce churn by approximately 20% within a span of less than 6 months.
• Managed Product, sales, account management, and marketing activities, implementing GTM strategies for new product features.

Jun 2015 – Jul 2017 · 2 yrs 1 mo · Bengaluru, Karnataka, India

• Proving how skill beats everything.
• Currently working to train our 2 weeks young bot to be a world beater.
• Xobin is the world's first Intelligent Interview Bot that can assign you a score based on your performance just by interacting with you. Compete with your friends for the top spot on the leaderboard. Come and join the digital revolution in Tech Interviewing with us.
• Helping Rockstar developers to better opportunities in the most exciting startups by evaluating them.
• Successfully onboarded and evaluated over 12000 candidates on the platform. Helped 100s of them gain jobs much better than their previous ones. Helping developers build faith in their own skills.