Jan 2023 – Dec 2024 · 1 yr 11 mos · Greater Bengaluru Area

• As the Head of Program Experience at MyCaptain, I enhance students' employability through personalized counseling, mentoring, and hands-on bootcamps. I focus on practical learning, guiding students in mastering key concepts while also offering support with resume writing and interview preparation. By staying updated on market trends and evolving hiring standards, I ensure our curriculum aligns with industry needs. My primary goal is to understand each student's unique requirements and equip them with the skills and resources necessary to secure fulfilling career opportunities. Along with this, I am also closely work with Product and Growth teams to scale our business.
• Accountable for the delivery operations of 50,000+ learners annually, generating a revenue of 33 Crore+, leading a team of 35.
• Optimised P&L by reducing operational costs by 50%, moving from 19% of revenue to 10%
• Directed the program experience strategy and operations to improve completion rates from 25% to 70%.
• Oversaw the development of 7 new features on the platform as the Product Pod Leader, that increased NPS from 29 to 72
• Led the creation 2 new product lines including offline expansion, resulting in an additional INR 1 Crore+ in 4 months
• Started and scaled the Referral channel, contributing to 18% of revenue

Oct 2022 – Dec 2022 · 2 mos · Greater Bengaluru Area

• Designed and led a professional learning bootcamp, resulting in a success rate of 74% amongst learners
• Slashed annual budget by 35% while simultaneously improving productivity by 2.5x through optimised strategies and SOPs

Mar 2022 – Sep 2022 · 6 mos

• I closely worked with the Founders and Founder's Office on various domains - marketing, talent acquisition and customer experience.
• Created and managed online promotion strategies to improve lead conversion ratio by 3x.
• Led the customer experience strategy to increase user retention by 20%.
• Redefined internal policies and processes, led a team of 5, improving customer satisfaction scores by 33%.

Sep 2019 – Mar 2022 · 2 yrs 6 mos · Bangalore Urban, Karnataka, India

• Udhyam Vyapaar aims to make the mission “Making Bharat Entrepreneurial” come alive among the nano-entrepreneurs – those who earn between INR 5000 to INR 25000 a month. Udhyam Vyapaar’s mission is to help nano entrepreneurs scale their businesses and make them successful in life - thereby making entrepreneurship respectable and aspirational.
• I employed a design thinking approach to deeply understand the lives of targeted sub-segments, identifying bottlenecks in both mindset and circumstances. Through collaboration with the nano entrepreneurs' ecosystem, we developed innovative solutions, which were rigorously prototyped and assessed for their potential to drive scalable impact.
• Developed a no-code MVP using an iterative approach, resulting in 10% increase in customers for small businesses.
• Scaled the cohort-based-course pilot, leading to 20% increase in revenue for small businesses.
• Onboarded 7 large-scale NGO and Govt. partners for user acquisition, increasing customer base by 52%.
• Designed and managed a cohort-based-course pilot for small businesses, leading to 50% of businesses going digital.
• Single-handedly managed changes to a consulting program for small businesses resulting in a 25% increase in customer success.

Feb 2016 – Jul 2018 · 2 yrs 5 mos · Chennai Area, India

• TEDxChennai was my entrepreneurial venture. I led a team of volunteers to create a large scale events, a community of changemakers a stage for ideas worth spreading. I was awarded the License to run TEDxChennai by TED and was made an Ambassador for India.
• Led partnerships and marketing, increased the brand’s direct engagement by 40% resulting in 2X revenue to INR 50 Lakhs.
• Trained and developed 50+ thought leaders, produced 40+ TED Talks which reach 3 million+ people globally.