Sep 2023 – Jun 2024 · 9 mos

• 1) Spearheaded more than 200 end-to-end implementation processes across diverse domains, ensuring client satisfaction and business success.
• 2) Conducted thorough client assessments to identify needs and deliver customized solutions, enhancing the overall customer experience and driving positive outcomes.
• 3) Customised platform experiences and facilitated seamless Single Sign-On (SSO) and integrations with various Learning Management Systems, optimizing system functionality and enhancing user experience.
• 4) Developed detailed project plans to meet stakeholder expectations and project objectives, ensuring smooth project execution and timely delivery.
• 5) Played a significant role in renewals and upsells within existing client accounts, driving substantial growth in Annual Recurring Revenue (ARR) and nurturing long-term partnerships.
• 6) Provided guidance and support to clients throughout the product deployment process, acting as a trusted advisor and bridging the gap between technical and non-technical stakeholders.
• 7) Implemented agile methodologies to streamline project workflows, resulting in improved efficiency and adaptability.

Jun 2021 – Sep 2023 · 2 yrs 3 mos

• As an Enterprise Implementation Manager, I oversee end-to-end implementation, tailor Coursera's platform to meet client needs, conduct training sessions for effective utilization, drive early adoption, and maintain strong client relationships throughout the process.

Jan 2021 – Jun 2021 · 5 mos

• As an Senior Implementation Consultant, my work includes :
• 1) Evaluate and analyze business requirements to meet client expectations and resolve issues during the requirements gathering phase.
• 2) Implement enterprise-wide software solutions and industry-wide methodologies to enhance business performance and achieve objectives.
• 3) Collaborate with clients and stakeholders to ensure compliance and work with internal development teams to resolve technical issues.
• 4) Develop and implement project metrics and key performance indicators for tracking business objectives and providing actionable insights.
• Implemented projects in SAAS platform, resource demand capture, project planning and execution, task allocation, costing, budgeting and revenue management, workflow life-cycle, security control, audit reports, risk analysis, resource requisition, resource utilisation reports, trend analysis dashboard widgets, release and sprint planning and task mapping for customers in IT and Banking sectors worldwide.

Aug 2018 – Jan 2021 · 2 yrs 5 mos

• As an Senior PS Consultant, my work includes :
• 1) Elicit, gather, and document business requirements from functional owners and application development teams, proposing efficient solutions.
• 2) Perform business process mapping and configure our solution for seamless process functioning.
• 3) Conduct user acceptance testing, troubleshoot reported issues, and ensure successful go-live of enterprise application implementations.
• 4) Facilitate root cause analysis sessions with client executives, identifying and implementing solutions for debugging issues.
• 5) Configure product demos, create presentations and use-cases to meet customer needs in pre-sales discussions, and develop proof of concepts to showcase product capabilities.

Sep 2015 – Aug 2018 · 2 yrs 11 mos