Jul 2022 – Dec 2023 · 1 yr 5 mos

• Led stakeholder collaboration and facilitated workshops to gather functional requirements, ensuring alignment with business objectives and strategic goals, resulting in a 20% increase in customer satisfaction (CSAT) score.
• Streamlined coordination and implemented efficient processes for test environment setup, leading to a 15% reduction in User Acceptance Testing (UAT) cycle time.
• Managed an offshore project team of 7+ resources to deliver a custom software solution (OM, PO, INV, WMS), achieving a 90% productivity increase and a 10% reduction in manual errors.
• Improved project timelines by 5% through enhanced alignment and clarity of expectations using project charter, review meetings, and stage gate documents.
• Mentored Business Analysts in an agile methodology, guiding them in translating Product Roadmap features into Solution Design, User Acceptance Criteria, and User Stories.

Aug 2020 – Sep 2022 · 2 yrs 1 mo

• Gathered and analyzed functional requirements, translating them into technical specifications for development support.
• Supported coordination in testing, deployment, and project transitions, ensuring timely deliverables.
• Managed project teams, providing guidance to junior resources and fostering a collaborative environment.
• Played a key role in project planning, estimation, and successful execution, actively engaging in client meetings to understand requirements and provide valuable insights.

Apr 2019 – May 2019 · 1 mo · Mumbai Area, India

• Worked as an intern wherein handles responsibilities such as,
• Directly interacted with customers and gained insights on the purchase patterns of various segments and the buying behavior which catered to the primary research of the Indian retail industry
• Worked on the modern retail outlet floor and engaged with customers to increase their basket size and helped increase sales of the store
• Worked on the backend operations of the retail outlet and got to know the ins and outs about the operation of a retail outlet
• Worked towards customer satisfaction and aided to the Mission Happiness by Pantaloons

Jul 2018 – Aug 2020 · 2 yrs 1 mo · Mumbai, Maharashtra, India

• The Students’ Activity Forum (SAF) has been a platform created for the students to celebrate the non-academic benefits of being in a B-School.
• Roles/Responsibilities:
• To provide a diverse environment to SIMSR students apart from the planned academic schedule.
• To make students more active in non-academic activities.
• To provide the students with opportunities to learn various extra-curricular activities by organizing workshops.
• To organise and carry out various cultural events and activities on campus.
• Initiating and managing various on-campus activities and brand building outside the campus develop strong managerial and networking skills among its members.
• SAF also teaches how to handle emergencies and develop decision making.

Jun 2013 – May 2018 · 4 yrs 11 mos · Pune Area, India

• Proficient in project management methodologies, including project charter, design approval process, and tracking project activities.
• Successfully led and assigned tasks to team members, optimizing team productivity, and achieving project goals.
• Implemented operational processes, defining roles, objectives, strategies, and goals, resulting in improved service delivery to existing clients.
• Proactively identified and resolved project impediments, ensuring smooth progress and on-time project completion.
• Managed site inspection, installation, and post-sales support, strengthening customer relationships and enhancing overall customer satisfaction.