Mar 2024 – Jul 2025 · 1 yr 4 mos · Gurugram, Haryana, India · Hybrid

May 2023 – Jan 2024 · 8 mos · On-site

• Proficiently managing a diverse portfolio of tech and non-tech projects as a Program
• Manager, demonstrating exceptional strategic acumen and unwavering
• accountability
• Facilitating manual processes with technology-led solutions, leading to a 30%
• increase in operational efficiency
• Achieving 100% growth in daily active user base within 6 months by listening to
• customers and incorporating feedback effectively to drive product improvements
• Developing a product roadmap and strategies based on product vision, customer
• needs, strategic company goals, as well as market & technology trends to take a
• product through concept to validation, delivery, measurement, and iteration
• Working effectively on wireframing and market/ competitor research; managing a
• team which is developing an AI/ ML based product in the customer support domain
• Leading innovative product solutions to structure technical infrastructure, reducing
• process time by 40%; managing cross-functional Agile teams to deliver high-quality
• solutions, fostering a culture of collaboration

Apr 2022 – May 2022 · 1 mo

• Coached and mentored design and development team comprising of 15+ employees
• on Agile methodologies
• Managed scrum ceremonies and started first sprint as a part of agile pilot run with a
• team of 7 employees
• Presented a roadmap that could potentially result in a cost saving of $64K approx. in
• one year

Jul 2020 – Jun 2021 · 11 mos

• Developed APIs to introduce functionalities for the two PASS based financial/asset
• management REST Services
• Achieved a significant reduction of 4-5 seconds in service response time, resulting in
• enhanced UX
• Strategized solutions and designed workflows, resulting in a cumulative cost saving
• of approx. $0.248 M
• Led diagnosis, planning and execution to improve the environment stability from 20%
• to up to 90%; conducted comprehensive user needs analysis, informing product
• development strategies

May 2019 – Jul 2020 · 1 yr 2 mos

Jan 2019 – Apr 2019 · 3 mos

May 2018 – Jul 2018 · 2 mos · New Delhi Area, India

• Led and integrated APIs and libraries to optimize communication with other
• applications present in the system
• Worked cross functional to deliver 95% client satisfaction by ensuring effective
• communications across teams
• Supported in managing project schedules, work breakdown structures, issue logs,
• and meeting summaries

Jun 2017 – Aug 2017 · 2 mos · Gurgaon, Haryana, India

Sep 2016 – Dec 2016 · 3 mos · New Delhi Area, India