Sep 2024 – Present · 1 yr 8 mos

• Develop and design engaging social media posts, including graphics, videos, and compelling copy, to enhance brand presence.
• Manage scheduling and posting across multiple platforms (Instagram, Facebook, TikTok, LinkedIn), ensuring consistent content delivery.
• Monitor and engage with followers by responding to comments, messages, and mentions to build community and maintain brand reputation.
• Analyze performance metrics, including engagement, reach, and conversions, and prepare reports to assess the success of social media campaigns.
• Collaborate on social media strategies to boost brand awareness and stay ahead of industry trends.

Sep 2024 – Sep 2025 · 1 yr · Charlotte, North Carolina, United States

• Drive sales by presenting customized vacation packages to potential customers, tailoring offers to meet their unique travel needs.
• Provide exceptional customer service through in-person consultations, effectively answering inquiries and resolving concerns to ensure a seamless vacation planning experience.
• Consistently achieve or exceed sales targets through strong relationship-building, upselling opportunities, and delivering persuasive presentations.
• Leverage advanced communication skills to guide clients through the decision-making process, resulting in high customer satisfaction and repeat business.
• Utilize CRM tools to track leads, follow up with prospects, and maintain detailed records for ongoing sales and service improvement.

Feb 2023 – Present · 3 yrs 3 mos

• Produce compelling marketing materials such as sponsorship portfolios, festival signage, and targeted social media campaigns, resulting in successful partnerships with brands like VooDoo Ranger IPA and Coca Cola Consolidated.
• Collaborate closely with represented artists to develop and amplify their narratives across various social media platforms, including Instagram, TikTok, X, Linkedin, and Youtube, fostering deeper connections with their communities.
• Spearheaded the design of promotional materials for the 2022 Raleighwood festival, including flyers and social media posts, which significantly increased event visibility, attracted attendees, and ultimately led to a sold-out festival.
• Curated the festival experience, conceptualizing and executing creative set designs and staging areas to enhance attendee engagement and immersion.

Sep 2022 – Aug 2023 · 11 mos

• Leveraged Salesforce to effectively manage a diverse portfolio of small and large accounts, meticulously documenting account activity and nurturing client relationships to drive long-term satisfaction and retention.
• Orchestrated the entire customer journey, seamlessly guiding clients from initial ideation to finalized sales.
• Implemented planned outreach initiatives, including phone calls and emails, to maintain communication with clients.
• Successfully sourced 10 new leads from small businesses, thereby enhancing the client base and revenue streams.
• Ensured exceptional customer experiences and garnering top-notch ratings and reviews, including five-star Google reviews.
• Consistently achieving 100% accuracy over multiple months through in-person interactions and virtual channels through client calls and deals.

Aug 2021 – Apr 2022 · 8 mos

• Produce high-quality photographic and video content, leveraging tools such as Capcut, Canva, and Adobe Suite for video editing, ensuring alignment with brand aesthetics and messaging.
• Oversee all communications across multiple platforms, demonstrating proficiency in negotiating collaborations with brands to expand reach and visibility.
• Actively engage with the community across various platforms by promptly responding to direct messages and comments, fostering meaningful interactions and building a loyal audience base.
• Established and cultivated the CallMeKyrah digital media brand, driving comprehensive trend research to inform content strategy, trend analysis, and SEO optimization, resulting in enhanced brand positioning and increased engagement.

Mar 2020 – Jan 2025 · 4 yrs 10 mos

• Hand-painted Custom Sneaker Business
• Social Media Marketing
• Customer Service
• Brand Identity

Jan 2020 – Present · 6 yrs 4 mos · Remote

• Produce high-quality photographic and video content, leveraging tools such as Capcut, Canva, and Adobe Suite for video editing, ensuring alignment with brand aesthetics and messaging.
• Oversee all communications across multiple platforms, demonstrating proficiency in negotiating collaborations with brands to expand reach and visibility.
• Actively engage with the community across various platforms by promptly responding to direct messages and comments, fostering meaningful interactions and building a loyal audience base.
• Established and cultivated the CallMeKyrah digital media brand, driving comprehensive trend research to inform content strategy, trend analysis, and SEO optimization, resulting in enhanced brand positioning and increased engagement.

Oct 2019 – Oct 2019 · 0 mo · Raleigh-Durham-Chapel Hill Area

Aug 2019 – May 2020 · 9 mos

• Utilized Adobe Suite to create visually stunning media flyers, ads, and email formats that informed fanbase and drove
• anticipation to athletic events
• Photographed football games using DSLR camera equipment and edited real-time highlights used for resharable content
• across social media platforms
• Crafted captivating short-form copywriting for social media posts and email campaigns.
• KEY ACHIEVEMENTS
• Ideated and executed creative concepts for player shoots, driving engagement and brand presence.

Aug 2019 – Dec 2019 · 4 mos

• 1. Design social media ads
• 2. Design and build emails
• 3. Other sports graphics

May 2019 – Jun 2019 · 1 mo · Greece

• Practiced contextual inquiry through interviewing locals and documenting cultural sites.
• Performed ethnographic research in local cities to capture supporting data on the importance of Kefalinia’s cultural preservation.
• Photographers cultural sites and artifacts to assist in the country’s preservation of art + historical landmarks.
• Documented and shared sight findings and proposals by designing effective presentations using Keynote, Canva and Adobe Creative Suite.
• Kefalonia, Greece
• North Carolina State Universiry
• Summer 2019 | GPA 4.0

Aug 2017 – Aug 2018 · 1 yr

May 2017 – Aug 2017 · 3 mos · Charlotte Metro

• Provided exceptional customer service to enhance shopping experience and build customer loyalty.
• Achieved and exceeded sales targets through effective product knowledge and sales techniques.
• Assisted customers in selecting and purchasing merchandise, ensuring satisfaction with their choices.
• Maintained a well-organized and visually appealing sales floor through merchandising and inventory management.
• Handled transactions efficiently and accurately, including processing returns and exchanges.
• Participated in training and development programs to stay updated on product offerings and sales strategies.
• Collaborated with team members to achieve department goals and provide a seamless customer experience.