Apr 2025 – Present · 1 yr 2 mos · Vancouver, British Columbia, Canada · Hybrid

• As an Event Coordinator with the PMI Canadian West Coast Chapter (CWCC), I collaborate with the Events Team to plan, organize, and execute both online and offline events that engage and support the project management community. My responsibilities include developing event timelines, coordinating logistics, liaising with speakers and stakeholders, and ensuring seamless delivery of high-impact experiences aligned with PMI’s mission and professional standards.

Jan 2025 – Present · 1 yr 5 mos · Vancouver, British Columbia, Canada · Hybrid

• As the Project Manager, Program Managing the CHF BC Centre for Learning initiative, I am responsible for overseeing the successful launch of their education division website, LMS platform, and system integrations. My role involves managing the project at a program capacity, working with internal and external stakeholders to deliver the project within the triple constraints of scope, time, and cost.
• Key Responsibilities:
• Program Oversight & Governance: Define project objectives, establish governance structures, and ensure alignment with CHF BC’s strategic goals.
• Stakeholder Management: Engage and collaborate with internal teams, leadership, and external vendors to align expectations and maintain effective communication.
• Project Planning & Execution: Develop and manage project plans, ensuring timely delivery of milestones across website, LMS, and system integrations.
• Budget & Resource Management: Oversee financial planning, optimize resource allocation, and ensure cost-effective execution within budget constraints.
• Risk Management & Compliance: Identify potential risks, implement mitigation strategies, and ensure adherence to regulatory and organizational standards.
• Integration Management: Coordinate seamless integration of the LMS platform with CHF BC’s existing systems, ensuring compatibility and efficiency.
• Quality Assurance: Oversee testing, validation, and performance reviews to maintain high-quality deliverables and user satisfaction.
• Change Management & Training: Facilitate smooth transition processes, develop training materials, and ensure effective stakeholder adoption.
• Performance Monitoring & Reporting: Track project progress using KPIs, prepare reports, and provide insights to stakeholders and leadership.
• Documentation & Handover: Maintain detailed project documentation, ensuring a smooth transition to operations and long-term sustainability.

Sep 2024 – Sep 2025 · 1 yr · Vancouver, British Columbia, Canada · Remote

• At Hopease, we provide consulting services for implementing technology in the education sector, focusing on areas such as job search, networking, AI assistance for job preparation, and more.

Jul 2024 – Sep 2024 · 2 mos · Vancouver, British Columbia, Canada · Hybrid

• Led a capstone project at University Canada West focused on developing a scalable, impactful, and sustainable framework for the PACS program. Conducted comprehensive analysis, GAP analysis, and designed a modular network to enhance the program’s alignment with market trends and student needs.

Jun 2024 – Sep 2024 · 3 mos · Vancouver, British Columbia, Canada · Hybrid

• As Lead PACS (Career Leader), I will guide PACS members within the CDC team, facilitating and promoting CDC Workshops, Outreach, Learning & Development (L&D), and the CDC Brand Ambassadors program. The role of leadership in managing the PACS members will enhance professional growth and community engagement, driving the success of CDC initiatives.

Mar 2024 – Sep 2024 · 6 mos · Vancouver, British Columbia, Canada · Hybrid

• Senior Peer Leaders at University Canada West guide and support peer leaders, ensuring they excel in their roles. Responsibilities include mentorship, facilitating communication, organizing meetings, and fostering a positive team environment. They coordinate training sessions and assist in program planning to enhance student experiences. Through mentorship and effective leadership, Senior Peer Leaders play a vital role in promoting campus engagement and supporting the success of peer leaders and students alike.

Mar 2024 – Jun 2024 · 3 mos · Vancouver, British Columbia, Canada · Hybrid

• As the CDC team's career leader, I facilitate student's readiness for the Canadian job market by offering tailored guidance, workshops on essential skills, and networking opportunities. As a CDC team, we coordinate with employers to align education with industry demands, ensuring our students are competitive and well-prepared for their career paths.

Aug 2023 – Mar 2024 · 7 mos · Vancouver, British Columbia, Canada · Hybrid

• University Canada West, Vancouver, Canada, relies on peer leaders to create a supportive student environment. Peer leaders provide guidance, support, and assistance during orientation, community building, and academic assistance. Peer leaders also serve as role models and share feedback with university staff.

Apr 2023 – Present · 3 yrs 2 mos

• Process Design and Mapping: Based on the analysis and requirements, the consultant designs and maps out new or improved processes.
• Change Management: Implementing process improvements often requires change within the organization.
• Performance Measurement: The consultant establishes metrics and key performance indicators (KPIs) to measure the effectiveness of the improved processes.
• Continuous Improvement: A business process consultant promotes a culture of continuous improvement within the organization.
• Project Management: Depending on the scope and complexity of the process improvement initiatives, the consultant may be responsible for managing projects related to process redesign, implementation, and monitoring.

Dec 2016 – Mar 2023 · 6 yrs 3 mos

• Played a key role in defining the program's scope, objectives, and deliverables.
• Collaborated with stakeholders to create a program plan, milestones, and schedule.
• Worked with senior management, project managers, team members, clients, and vendors.
• Allocated and managed resources across multiple projects.
• Identified potential risks and developed strategies to mitigate them.
• Monitored and controlled program progress with governance structures.
• Tracked key performance indicators (KPIs) to evaluate the program's success.
• Coordinated and synchronized the activities of different projects within the program.
• Responsible for ensuring that the program's deliverables meet the required quality standards.
• Established quality assurance processes, review regularly, and correct as needed.
• Progress reports, status updates, and other documentation keep stakeholders informed.
• Applied previous project lessons to program processes and practices to continuously improve.
• Foster a culture of learning and innovation within the program.
• Provided leadership and guidance to project managers and their teams.

Dec 2021 – Dec 2022 · 1 yr · Hyderabad, Telangana, India · Hybrid

• Designed the end to end implementation of CRM and workflows.
• Worked with multiple internal and external stakeholders to carve out the program plan.
• Created WBS tasks based on the project requirements and tracked for closure.
• Identified and managed the project risks and mitigated for the program's success.
• Responsible for ensuring the quality and integrity of the project deliverables.

Oct 2020 – Mar 2021 · 5 mos · Bengaluru, Karnataka, India · Hybrid

• Designed the project deliverables from its initiation to closure.
• Created WBS tasks based on course requirements and tracked for closure.
• Identified and managed the project risks and mitigated for the program's success.
• Responsible for ensuring the quality and integrity of the project deliverables.
• Keeping accurate and up-to-date project documentation is essential.
• Maintained clear reporting, which is essential for effective stakeholder communication.
• Worked on Continuous Improvement initiatives as an EdTech company.

Dec 2015 – Dec 2016 · 1 yr · Bengaluru Area, India

• Establish, implement, and maintain an industry-compliant quality management system.
• Establish quality assurance processes to guarantee customer satisfaction.
• Implement quality control procedures to monitor and evaluate production or service delivery.
• Analyze key performance indicators (KPIs) to measure the effectiveness of quality processes.
• Analyze data for trends, improvement areas, and quality performance opportunities.
• Provide leadership, guidance, and mentoring to quality team members.
• Facilitate training programs to improve their quality management skills.
• Foster a culture of quality throughout the organization.
• Maintain accurate and up-to-date quality processes, procedures, and performance records.
• Highlight quality metrics, trends, and improvement initiatives in management reports.
• Implement risk management techniques to proactively address quality-related challenges.

Jun 2011 – Nov 2015 · 4 yrs 5 mos · Bengaluru Area, India

• Manage system administrators, network engineers, help desk technicians, and others.
• Ensure team communication and a positive work environment.
• Monitor system performance, manage incidents and service requests, and resolve issues.
• Coordinate with other teams and stakeholders to ensure seamless operations and minimal disruptions.
• Ensure that the team has the necessary skills, tools, and resources to fulfill operational requirements.
• Lead the incident management process, including incident identification, prioritization, and resolution.
• Manage the change management process, including IT system and infrastructure changes.
• Monitor service levels, track metrics, and report on performance to stakeholders.
• Ensure compliance with IT security policies, procedures, and industry regulations.
• Report IT operations performance metrics, trends, and improvements.
• Present findings and recommendations to management.

Oct 2008 – Jun 2011 · 2 yrs 8 mos · Bengaluru Area, India

• Provided technical assistance and troubleshooting to customers via phone, email, chat, or in-person.
• Interact with customers in a professional and courteous manner.
• Log and track customer support requests or tickets in a help desk system.
• Assign, escalate, and resolve tickets according to service level agreements (SLAs).
• Maintaining accurate records of customer interactions, technical solutions, and known issues.
• Work on updating the knowledge base or FAQ section to facilitate self-help resources for customers.
• Strong knowledge of the company's products and services to give customers accurate information.
• Ensure that customer service standards are met or exceeded.
• Identify trends, recurring issues, or areas for improvement in customer support processes.