Lancy Verma

Head of Talent

New York, New York, United States2 yrs 3 mos experience

Key Highlights

Expert in helping international students secure tech roles.
Proven track record in technical support and customer service.
Strong background in training and process optimization.

Stackforce AI infers this person is a Technical Support Specialist with a focus on customer service in the IT industry.

Contact

lancy@pride-solution.com LinkedIn

Skills

Core Skills

Technical SupportCustomer Service

Other Skills

AccountingActive ListeningBookkeepingBusiness ManagementCommunicationComputer HardwareComputer LiteracyCreative Problem SolvingCritical ThinkingCustomer ExperienceCustomer InteractionCustomer Relationship Management (CRM)Customer SatisfactionCustomer Service & CommunicationCustomer Service Representatives

About

🚀 Passionate about helping international students and early professionals land the right tech opportunities in the U.S. I'm currently working with Pride Solution, a results-driven staffing company focused on placing OPT/STEM OPT candidates with top-tier U.S. clients and vendors. 🎯 What We Do at Pride Solution: Hire for high-demand tech roles: Business Analyst, QA, Software Developer, Java Developer, Data Analyst, and more Work closely with recent grads (May 2024–2025) and OPT/STEM OPT students to help them break into the U.S. job market Provide full support including resume building, LinkedIn optimization, interview prep, and career guidance 💡 We understand the challenges international students face while job hunting—and we're here to make that journey smoother, faster, and more successful. 📩 Let’s connect! If you're an OPT student looking for your next move, just message me “Interested” or send your resume. Let’s build your future together!

Experience

2 yrs 3 mos

Total Experience

1 yr 4 mos

Average Tenure

11 mos

Current Experience

Pride solution

Team

Jul 2025 – Present · 11 mos · United States · Remote

Asaphiring

Career Advisor

Mar 2025 – May 2025 · 2 mos · Los Angeles, California, United States · Remote

𝗖𝗼𝗻𝗻𝗲𝗰𝘁𝗶𝗻𝗴 𝗣𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹𝘀 𝘄𝗶𝘁𝗵 𝗚𝗿𝗲𝗮𝘁 𝗢𝗽𝗽𝗼𝗿𝘁𝘂𝗻𝗶𝘁𝗶𝗲𝘀!! Helping people hunting their dream job | Helping OPT / Stem Extension ► H1 Transfers ► Green Cards / US Citizens

Tp

Technical Support Executive

Sep 2023 – Jan 2025 · 1 yr 4 mos · Jaipur, Rajasthan, India · On-site

I bring 2.4 years of experience identifying and resolving hardware, software, and network issues, along with a passion for resolving complex technical problems and ensuring seamless user experiences. I enjoy working with IT teams to improve system performance and efficiently answering questions with a customer-first mindset.
💡 Principal Advantages: ✅ Technical Diagnostics & Troubleshooting ✅ Software & Hardware Assistance ✅ Network Configuration & Problem Solving ✅ Customer Service & Communication ✅ Ticketing Systems & Documentation ✅ Process Enhancement & Teamwork
🚀 Accomplishments: ✔️ 98% of technical issues were fixed within SLA, guaranteeing seamless operations. ✔️ Created knowledge base articles that reduced 30% of repetitive queries. ✔️ Increased team productivity by giving new hires technical training.
Constantly keen to improve customer satisfaction, expedite support procedures, and investigate new technologies. Let's get in touch and talk about how I can help your team succeed!

Technical Diagnostics & TroubleshootingSoftware & Hardware AssistanceNetwork Configuration & Problem SolvingCustomer Service & CommunicationTicketing Systems & DocumentationProcess Enhancement & Teamwork+2