Laxman Hodavadekar

Operations Associate

Mumbai, Maharashtra, India7 yrs 10 mos experience

Highly Stable

Key Highlights

Expert in last-mile delivery optimization.
Strong background in operations and process improvement.
Proficient in customer training and support.

Stackforce AI infers this person is a Logistics Operations Specialist with a focus on process improvement and customer engagement.

Contact

Skills

Core Skills

Operations ManagementProcess ImprovementCustomer SupportTraining

Other Skills

Attention to DetailCoachingCommunicationCritical ThinkingCustomer ExperienceCustomer InteractionCustomer Relationship Management (CRM)Customer SatisfactionCustomer ServiceData AnalysisEducationEmployee TrainingEnglishEscalationGoogle Sheets

About

My role encompasses both strategic planning and hands-on problem-solving to ensure efficient last-mile deliveries. With a bachelor's degree in Business/Commerce and specialized training in cargo and event management, I contribute a well-rounded perspective to operational challenges. My proficiency in report preparation enhances our communication and analysis capabilities. We've made significant strides in client engagement, focusing on training and process improvements, and I've become instrumental in driving continuous improvement across our KPIs. I bring, fostering an environment of growth and operational excellence.

Experience

7 yrs 10 mos

Total Experience

3 yrs 5 mos

Average Tenure

1 yr

Current Experience

Ncr voyix

Logistics Coordinator

Jun 2025 – Present · 1 yr · Mumbai, Maharashtra, India · Hybrid

Career break

Health and well-being

Mar 2025 – May 2025 · 2 mos

This period allowed me to reflect, reset, and realign my personal and professional goals. I’ve emerged stronger, healthier, and ready to contribute with fresh energy and perspective.

Freight tiger

3 roles

Operation Associate

Jun 2024 – Mar 2025 · 9 mos · Hybrid

Senior Operations Executive

Promoted

Apr 2022 – Jun 2024 · 2 yrs 2 mos · Hybrid

Creating of trip, Track & trace of trip, Route deviation, Route diversion, Long stoppage unloading issue are updated to client & transporter.
Obtaining charges from client & attaching it with E-POD's
Monitor Last Mile and identify improvement opportunities.
Capacity Planning for the hubs, co-ordinating with Planning team and ground operations.
Planning, forecasting and operation control through process monitoring.
Work closely with Operations manager & spoc to ensure smooth operations on a day to day basis.
Track and drive for continuous improvement across all defined Goals/KPI/metrics.
Periodic and on time publication of performance data visibility.
Gather data and analyse data to arrive at actionable insights
Build a culture of ownership and empowerment within Team
Develop, mentor and motivate the team for better efficiency and best results.

Operations ManagementProcess ImprovementData AnalysisTeam Leadership

Operation Executive

Sep 2019 – Mar 2022 · 2 yrs 6 mos · Hybrid

Visiting different truck loading locations in and near by facilities for customers’ training purposes.
Adding trip details in the desktop/phone.
Handling and Training customers on mobile and desktop application.
Preparation of Daily MIS for different clients
Handling Customer queries and providing solutions.
Follow up to ensure that appropriate actions were taken on customers' requests
Refer unresolved customer grievances or special requests to Operations’ Manager
Extensively calling up and communicating via other media, multiple stakeholders on a daily basis
Calling multiple stakeholders extensively.

Customer SupportTrainingCommunicationProblem Solving

Sutra services pvt. ltd.

Sourcing Specialist

Jan 2016 – Jun 2017 · 1 yr 5 mos · Mumbai

Handling a team of 2 Members.
To stand along through the entire recruiting process of sourcing out the right candidate. Approve or disapprove candidates/
resumes based on experience, education and various other guidelines. Sourcing Candidates using job postings, searching on various job sites (LinkedIn, Naukri, Monster, Hirist, Behance, Github etc) and other resume databases.