Apr 2023 – Jun 2024 · 1 yr 2 mos

• Currently leading the Personal Loan (PL) charter, driving strategic initiatives to identify opportunities, launch new products, and manage the complete product lifecycle
• 1. Pioneered and executed the seamless integration of Personal Loans into the Lendingkart Business Loan journey, with a projection to generate a monthly revenue of 25-30 Crores at a conversion rate of 2%
• 2. Innovated and launched an auxiliary Personal Loan journey tailored to Business Loan dropout customers, resulting in customer conversion of ~1.5% and an additional monthly revenue of 7 Crores
• Cross Sell
• Spearheaded the integration of financial and insurance add-ons into the existing product portfolio, directly contributing to revenue growth
• 1. Successfully integrated an in-house financial health report, leading to an annual revenue increase of 8 Crores
• 2. Onboarded multiple insurance and financial partners, resulting in an annual revenue increment of 60 Crores
• Customer Support                                                                                        Managed customer support initiatives to enhance the overall customer experience
• 1. Initiated and oversaw the launch of an automated document download feature for customers, resulting in a 10% reduction in customer queries to the Customer Support team and a significant decrease in TAT by 5 hours

Aug 2021 – Mar 2023 · 1 yr 7 mos

Apr 2019 – Jul 2021 · 2 yrs 3 mos

• Worked in Stay experience & Property Operations pod with the aim to enhance guest stay experience & property manager operations for OYO International markets, improving Guest & Owner NPS
• 1. Conceptualized In Store conversion for in-hotel user acquisition
• 2. Launched booking status flexibility model to reduce partner support and ticket escalations
• 3. Conceptualised OYO Wizard program for owner app and HMS to facilitate in hotel selling of loyalty program
• 4. Conceptualised Card Charging - Authorization & Hold process to improve customer experience and realization
• Worked in the Consumer Demand pod and responsible for leading product launches & lifecycle management across Consumer and Operation platform with focus on South-East Asia
• 1. Conceptualised & launched Grab-OYO microsite resulting in NRV of 1.5 Cr
• 2. Launched OYO app and web in Vietnamese, thereby improving conversion rate for bookings
• 3. Led personalisation initiative across the booking funnel to improve user experience and funnel conversion.
• 4. Added support for mobile wallets (VN,PH), increasing prepaid share for payments.

Apr 2018 – May 2018 · 1 mo · Lagos

• Worked on the following projects with 2 different brands across different geographies in Nigeria
• 1. Understood correlation between sampling and sales for Hypo where I had to get customer insights, optimise the sampling process and design a marketing plan in order to boost sales
• 2. Understood consumer trends and usage behaviour for vegetable cooking oil in face of rising prices to strategize the growth plan and identify growth areas

Nov 2015 – Jul 2016 · 8 mos · Pune

• Responsible for Software Testing: Test Planning, Test Design & Preparation, Test Data Creation, Test Execution, Test Management and Defect LifeCycle Management.
• Module Lead :Test Statergy and Test Plan Creation.

Jun 2014 – Nov 2015 · 1 yr 5 mos · Pune

• Responsible for Software Testing: Test Planning, Test Design & Preparation, Test Data Creation, Test Execution, Test Management and Defect LifeCycle Management.