Jul 2023 – Jan 2025 · 1 yr 6 mos

• Owned fulfillment clarity and control, ensuring customers had clear and accurate fulfillment options across the shopping journey.
• Launched fulfillment clarity on the product detail page, helping users understand delivery, pickup, and shipping options—resulting in $100M+ in incremental revenue.
• Partnered to launch Walmart’s local marketplace initiative from 0 to 1, enabling local vendors to sell products directly to customers while offering a faster, more diverse local assortment.
• Enhanced the tipping experience to align with industry standards, ensuring seamless transactions and accurate driver payouts.
• Collaborated with business teams on fees strategy, identifying ways to enhance profitability while maintaining a strong customer experience.

Mar 2022 – Jun 2023 · 1 yr 3 mos

• Led the location platform for Walmart eCommerce, ensuring accurate fulfillment and delivery experiences.
• Launched a pin-drop feature that improved delivery accuracy by 30%, reducing incorrect deliveries and improving customer satisfaction.
• Spearheaded the integration and negotiation of an external API for address verification, enhancing location accuracy.
• Developed a customer location prompt feature, alerting users when they were shopping outside their usual location, which helped reduce order cancellations.
• Partnered with teams across engineering, operations, and business to guide the effective use of the location platform, enabling them to launch impactful, high-accuracy features.

Jan 2019 – Mar 2022 · 3 yrs 2 mos

• Led income collection campaigns leveraging customer segmentation and personalized messaging across email and app channels, driving $500M in revenue through increased engagement.
• Managed balance transfer campaigns, conducting funnel analysis to identify drop-off points and implementing strategies to improve offer performance and conversion rates.
• Developed product intent and strategy by applying product management methodologies such as design thinking, customer research, agile practices, A/B testing, and road mapping to drive informed decision-making and optimize product outcomes

Jan 2018 – Dec 2018 · 11 mos

• Led the allowance process to maintain reserves based on regulatory requirements, ensuring financial stability.
• Managed the transition to CECL (Current Expected Credit Loss) regulatory standards, ensuring compliance and accuracy in reserve calculations.
• Developed and implemented new processes and analysis frameworks to support regulatory transitions.

Jan 2015 – Dec 2017 · 2 yrs 11 mos

• Partnered with data science teams to build predictive machine learning models for card loss forecasting, improving financial planning and risk mitigation.
• Led process improvements and model optimizations, including migrating forecasting models to R programming for enhanced efficiency.
• Managed external audits, including federal regulatory reviews, ensuring compliance with financial risk guidelines.

Apr 2013 – Dec 2014 · 1 yr 8 mos

• Managed the quarterly loss reporting process, providing critical insights to support financial planning.
• Performed quantitative analysis on customer behavior data, uncovering insights to drive business decisions

May 2012 – Aug 2012 · 3 mos · Waco Area

• Worked on the Symphony Project to convert the inventory data from the legacy system to the new PeopleSoft ERP system based on the requirement
• Analyzed the conversion issues and worked with the functional inventory managers to resolve it; which resulted in achieving 100% load success for all the conversion files
• Built a middle layer crosswalk to fix the limitation of the legacy system and interface with new system
• Streamlined and optimized the conversion process for the future hospitals based on the current findings

Aug 2011 – Dec 2012 · 1 yr 4 mos · Waco Area

• Worked on the content management tool to manage various online collection of political research materials
• Increase the efficiency of the online tool to access materials by improving the design of the web page as well as by organizing the materials
• Created standard procedures and documents for effectively handling the research materials

Jul 2007 – May 2011 · 3 yrs 10 mos · Mumbai Metropolitan Region

• Worked for Sony Pictures Home Entertainment as a Business Analyst for 1 year. Managed the Vendor Managed Inventory (VMI) and Scan Based Trading (SBT) portfolios for 7 European territories in time critical environments. Also, collaborated with a variety of European and U.S. team members to maintain the daily health of 15 different software applications.
• Worked for Tata Group HR as a Software consultant. The roles and responsibilities include analyzing the offline HR process and designing online solutions, enhancing the application usability and providing IT support for various applications.