Mar 2019 – Jun 2022 · 3 yrs 3 mos · Bangalore

• Fulfil is the only ERP designed for eCommerce & wholesale merchants.
• Key Responsibilities:
• Primary responsibility is to source incredible engineering talent and strengthen the outbound pipeline
• through candidate outreach in a variety of channels across Angelist, Linkedin, etc.
• Representing Fulfil at local startup events in the Bangalore startup scene to find and recruit passive
• candidates
• Conduct interviews, and manage candidate progression through the recruitment pipeline
• Keep a tight communication loop with software engineering candidates and maintain relationships with high-quality engineering talent.
• Ensuring new hires are set-up for success by conducting regular check-ins at 30-60-90 days, collecting feedback and implementing changes to our onboarding process.
• Design company policies and procedures
• Overseeing payroll and performance evaluation systems
• Collaborate cross-functionally to ensure timeliness of each client deliverable
• Work on ad hoc special projects to help the overall business needs
• Wear multiple hats and make the most of the opportunity to work at an amazing, innovative, and rapidly growing company; passionate about doing something incredible!

Sep 2017 – Feb 2019 · 1 yr 5 mos

• 1.Download the Packaging Slips(PS) of Orders to be dispatched today and share it to WH
• 2. Update PS tracker(Google Sheet) with order details
• 3. Review and match PS tracker with all PS shared and make sure all PS available - Reviewed
• 4. Schedule pickups and get confirmation from KR – Pickups scheduled
• 5. Get status of pending orders and give instructions to WH on next action
• 6. Get status of RTO orders and give instructions to WH on next action
• 7. Check and update RTO tracker on which orders we need to collect reshipping fee (Get approval from Jenny to ship today)
• 8. Track all orders fulfilled previous day before 2 pm to make sure all orders have been connected.
• 9. Ask WH to share pics of inventory
• 10. Review and Resolve any Ware house questions about orders/PS/labels and follow up on subrequest orders
• 11. Review and Resolve orders that have Pincode or See Notes tags
• 12. Review & follow up on Undelivered Orders
• 13. Review RTO’s coming back to Warehouse, contact the customer and try to resolve the issue
• 14. As soon I get an update on today’s shipping orders, create labels and share it to the warehouse in a dropbox link.
• 15. Grey Cells for all label created orders
• 16. Get Pics of orders after labels are attached and they are ready to be shipped.
• 17. After confirmation that the order has shipped, Update the Grey Cells to Shipped Tab in Google Sheet.
• 18. Confirm by 5pm if PICKUP hasn’t happened, ask them to DROP OFF and raise an escalation with ShipRocket & Courier Team.
• 19. Have Warehouse update inventory tracker as well.
• 20. Have 30 min Handshake Call and discuss all issues for the day.
• 21. Fulfill all the orders shipped and update the PS tracker

Jan 2016 – Sep 2017 · 1 yr 8 mos · Bangalore, India

• Élanstreet.com is online shopping e-commerce portal for personal styling services.
• Key Responsibilities (Customer Support):
• Primary responsibility is to take inbound calls/emails and resolving customer queries
• Resolving the escalations raised by customer support /operations team
• Coordinating with internal teams in resolving customer queries
• Coordinating with customers and convincing customers to accept alternates given by the procurement team on unavailability of stock which customers ordered
• Out calling customers and keep them informed the status of the stock if there is any delay.
• Out calling customer for manual order confirmations (COD).
• Online chat support on a software called Zopimto assist the customers and to help them and get it resolved as per their queries.
• Key Responsibilities (Order Management):
• Catalogue/Products uploading on the backend and arranging them in sequence to get the products live on Website.
• Order Creation – Placing orders on a software called Magento
• Order Modification – Modifying existing orders
• Order Fulfillment – Coordinating with Vendors in fulfilling the orders
• 3PL Escalations – Coordinating with 3PL on delay in deliveries, Reverse pick-up and ensuring shipments deliver on time
• Coordinating with vendors for any returns and replacement
• Coordinating with finance & accounts team regarding refunds and ensuring refunds arranged for cancellation/alterations done on prepaid orders
• Handling Admin activities.
• Interviewing the candidates as per the requirement.
• Social Media Marketing: Posting ads on Twitter, Facebook, Google + & Linkedin.

Apr 2014 – Jan 2016 · 1 yr 9 mos · Bangalore

Nov 2011 – Jun 2013 · 1 yr 7 mos · Bangalore, India

May 2010 – Jun 2011 · 1 yr 1 mo · Gurgaon, India