Apr 2024 – Present · 2 yrs 2 mos · Bengaluru, Karnataka, India

May 2023 – Feb 2024 · 9 mos · On-site

Jan 2023 – May 2023 · 4 mos · On-site

Sep 2022 – Present · 3 yrs 9 mos · On-site

• Driving Business OKRs to enhance revenue via Allied Business Product SL, optimize operations via conversion and central ops SL, and scale dealer networks across India.
• 1. Overseeing high-impact business initiatives and digital transformation programs from development to execution, ensuring alignment with long-term growth objectives.
• 2. Supporting Leadership in Strategic Decision-Making – Collaborating with C-suite and senior leadership to execute key strategic initiatives, aligning execution with broader organizational goals.
• 3. Implementing Agile Methodology for Operational Efficiency – Facilitating PI/ Sprint planing, retrospectives, backlog grooming, and Agile adoption, optimizing program execution and enhancing cross-functional collaboration.

Sep 2022 – Jan 2023 · 4 mos · On-site

• 1. Leading operations and development initiatives for the West Zone, collaborating with cross-functional teams to enhance process efficiency across multiple business verticals.
• 2. Overseeing the dealer onboarding to launch lifecycle, identifying and resolving blockers to ensure seamless transitions.
• 3. Addressing dealer challenges related to processes, systems, and product concerns, coordinating with stakeholders to drive timely resolutions.
• 4. Planning and executing monthly marketing strategies (ATL, BTL & Digital) in collaboration with Brand & Sales teams, while conducting root cause analyses (RCA) for continuous performance improvement.
• 5. Providing biweekly progress updates and strategic insights to senior management for data-driven decision-making.
• 6. Monitoring inventory and retail finance onboarding for dealerships, working closely with sales teams to optimize financing schemes, introduce new financial partners, and refine payout structures for dealers.

Apr 2021 – Oct 2021 · 6 mos

• 1. Revived performance of underperforming Senior Counselors (8+ months below target) by identifying skill gaps, driving focused interventions, and enabling them to achieve targets consistently.
• 2. Actively contributed to central team initiatives, playing a key role in launching and scaling new processes across regions.
• 3. Oversaw Maharashtra region sales and operations, leveraging CRM analytics to identify high-potential customer segments and optimize conversion/ incentives strategies.

Dec 2020 – Apr 2021 · 4 mos

• Headed the Fintech penetration, retentions and charter and affordability solutions for Tuitions and Test-Prep Categories (G-6th to 12th, JEE, NEET, Foundation) in the North Region.
• 1. Developed and executed regional FinTech strategies, leading to increased affordability solutions, higher retention, and deeper market penetration in Tuitions & Test-Prep (Grades 6-12, JEE, NEET, Foundation).
• 2. Led FinTech penetration across India, launching ~5 new FinTech partners with high approval rates for Tier 2-3 city customers, integrating workflows into the existing sales team to scale adoption.

Sep 2020 – Aug 2022 · 1 yr 11 mos

• Scale the Test-Prep Category (JEE, NEET & Foundation), with targeted user acquisition and improved agent productivity by taking new initiatives and special projects, India’s 2nd largest Edtech company.
• Led multiple strategic roles across business categories, including Academic Counsellor, Sr Manage Lead, FinTech Operations, and Business Strategy, focusing on growth and operational efficiency.
• 1. Spearheaded business expansion initiatives in the Test Prep Category (offline and online), enhancing organic customer experience offering designs, market reach and improving conversion rates.
• 2. Designed and launched new program offerings while establishing a centralized Center of Excellence (COE) team to streamline loan conversion processes.
• 3. Revamped underperforming teams by implementing targeted performance strategies, leading to improved engagement and efficiency.
• 4.Worked closely with senior leadership, regional heads, and FinTech partners to drive adoption and improve financial accessibility for students.
• 5.Optimized revenue streams by leveraging existing customer data and refining financial workflows to enhance operational efficiency.
• 6. Developed a structured learning quality framework for new hires, refining onboarding processes and improving team performance.
• 7.Led high-impact projects, including referral programs, training excellence initiatives, and digital transformation efforts, contributing to long-term business sustainability.

Jun 2019 – Sep 2020 · 1 yr 3 mos · Rajasthan, India · On-site

• Led execution of 8+ heritage infrastructure projects, balancing preservation mandates with operational efficiency across multi-stakeholder environments.
• Identified process inefficiencies in procurement and contract management, resulting in cost savings and improved vendor performance.
• Designed and implemented asset maintenance strategies that reduced infrastructure downtime and extended operational lifespan.
• Built and tracked performance dashboards using key project metrics, enabling data-backed decisions and real-time course correction.
• Collaborated with government bodies, local vendors, and engineering teams to align on project timelines, compliance, and quality outcomes.

Feb 2019 – Apr 2019 · 2 mos · Pune, Maharashtra, India

May 2018 – Aug 2018 · 3 mos · Rajasthan, India · On-site

• Worked directly under the mentorship of the Principal Secretary, gaining hands-on exposure to state-level infrastructure planning and execution.
• 1.Supported strategic planning and land survey operations for India’s first water tunnel project — a critical step in long-term water security and resource optimization.
• 2. Collaborated with cross-functional stakeholders including senior government engineers (Zonal Chief, Superintendent, Executive Engineers) and HCC officials to oversee end-to-end project phases.
• 3. Partnered with the Geological Survey of India to conduct technical land surveys across 500+ hectares, including key assessments for dam datum and tunnel inlet alignment.