Nov 2022 – Aug 2024 · 1 yr 9 mos

• Proficiently handle transactions and operate cash registers; resolve customer concerns promptly and courteously
• Delivered exceptional customer service with a friendly and approachable attitude and provided product information and recommendations to customers

Mar 2022 – Oct 2022 · 7 mos

• Deployed in pertaining users with e-KYC, Compliance checks, document verification on Amazon.in, implemented lean sigma six methodologies in client service team.
• Worked on SLA reduction and saved cost by 10% (1.2 FTE reduction by volume optimisation ideas and email automation.
• Handled global operations (India, Kenya, EMEA, US and North America) on individual account verification.
• Awarded Client Service Leadership and Excellence Award Planet PCI Infotech Ltd.

Sep 2021 – Present · 4 yrs 9 mos

• Acted as the primary point of contact for customer complaints, ensuring timely and effective resolution. Delivered exceptional customer service by addressing concerns and resolving issues on the first contact.
• Utilized strong communication and problem-solving skills to overcome customer objections and provide solutions. Demonstrated ownership of customer issues, escalating to higher management when necessary to ensure complete satisfaction.

Apr 2021 – Feb 2022 · 10 mos

• Problem solving queries of donors of NGO Save The Children, worked with product and finance teams for billing and transaction related queries.Stakeholder Management: worked with product team to understand new campaigns, worked with finance team for billing and taxation related queries.