M

Malavika Lakireddy

CEO

India20 yrs 6 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • 20+ years in product leadership and AI innovation.
  • Proven track record in building scalable products.
  • Award-winning mentor and thought leader in tech.
Stackforce AI infers this person is a SaaS and AI product leader with extensive experience in driving innovation and team performance.

Contact

Skills

Core Skills

Product ManagementAi Led InnovationProduct Marketing

Other Skills

GenAICustomer Support PlatformsAPIsMulti-channel SupportMachine LearningVisual AICustomer AssistanceTrust and SafetyPersonalizationProduct StrategyMarket ResearchGo-to-marketGrowth ConsultingEmail MarketingIn-content Advertising

About

*Customer-obsessed visionary entrepreneurial product leader with 20+ years of proven leadership in building 0 to 1 to 100x products and growing global teams. *Broad experience in Cloud, Big Data, AL/ ML, GenAI, Agentic AI, RAG, LLM, MCP, API, Identity, Security, Evals, Responsible AI, AI Guardrails, Deep Learning, Computer Vision, Visual AI, Neural Networks, Recommendation systems *Domain experience in eCommerce, Marketing, Display & Search Advertising, Analytics, Digital Transformation, Supply Demand Marketplaces, Healthcare and FinTech industries *Proven leadership skills in building 0 to 1 product, leading distributed cross functional teams and managing client relationships; thrive in startup environments * Product Mentor at NASSCOM India; Global Achievers Award, 2022 *Winner at Women 2.0 Startup weekend and Google Ventures Hackathon Specialties: Product Management * Strategic Vision * AI Led Innovation * Team Leadership * Product Lifecycle Management: * Monetization & Pricing * Product roadmap & feature prioritization * Product positioning & Go-to-market * Thought Leadership * Partnership management * Cross functional Alignment * Process Alignment Team Leadership *Strategic Team building & resource planning *Effective Communication *Performance Management *Change Management *Mentoring & Coaching *Results driven leadership Marketing *Strategic planning *Product marketing *Search, Display, programmatic, Social Media marketing *Influencer marketing *Agency management

Experience

20 yrs 6 mos
Total Experience
3 yrs 4 mos
Average Tenure
8 yrs
Current Experience

Uber

Global Director of Product Management

Jan 2024Present · 2 yrs 5 mos

  • Building Uber's customer support platforms using GenAI enabling magical user experiences for Uber customers and Support teams.
  • Defining and driving vision for GenAI transformation of Support platforms used worldwide across BPO partners, Centers' of Excellence, and frontline teams in Greenlight hubs
  • Building GenAI powered agent assist tooling for complex, multi-channel and multi-lingual support and operational interactions used across 70+ countries and 50+ languages.
  • Driving vision for global scalable, partner-agnostic AV support platform for mobility and delivery ecosystems—delivering proactive, personalized, always-on customer assistance enabling trust and safety and differentiation for Uber's AV marketplace.
  • Driving MCP platform for Uber-wide APIs for Agentic AI readiness & discoverability
  • Leading vision for configurable support platform enabling rapid on-boarding of 3rd party demand and Agentic commerce
  • Leading omni-channel communication platform for support across phone, chat, whatsapp, email, messenger, app inbox, video/screenshare, slack etc
  • Spearheading strategy for security, fraud and account takeover mitigation for Support leveraging ML and Visual AI
  • Leading globally distributed product teams across US, EU and India
  • India Product Leadership and Innovation Lead
GenAICustomer Support PlatformsAPIsMulti-channel SupportMachine LearningVisual AI+2

Climate vine

Senior Fellow

Jan 2022Jan 2023 · 1 yr

  • Collaborating with multi-disciplinary professionals across the world to address and adapt to climate change. Lets save the Mother Earth for our children. Hit me up if you have an idea!

Zeotap

2 roles

Director, Product Management

Jun 2021Dec 2021 · 6 mos

Vice President, Product Management

Jan 2021Jan 2024 · 3 yrs

  • Building the most intuitive customer data platform for marketers for easy, secure and impactful use of their data using GenAI
  • Building a world class product team combining imagination and execution to deliver business impact.
  • GenAI. Big Data. ML/AI. Product Vision. Customer Discovery. Thought Leadership. Team Management. Privacy. Security. Cloud. Product Positioning. Mentoring & Coaching
Customer Data PlatformGenAIBig DataProduct VisionTeam ManagementProduct Management

Bewgle

Vice President, Product Management & Marketing

Jan 2019Jan 2021 · 2 yrs ·

  • Creating next gen actionable consumer insights platform from web-at-large using AI and NLP. Acquired by AccelData
  • SAP & Techstars backed startup. Best AI/ ML Startup in Retail - Amazon AI Conclave 2020.
  • Product Vision. Strategic Planning. Market & User Reseach. Pricing & Product packaging. Lead Generation. Brand Management. Product Marketing. Compliance. Team Building. Partner Management. Go-to-market planning. Metrics & KPIs. Growth. Customer Acquisition & Retention. NLP. AI. ML. Enterprise SaaS for global clients.
AINLPConsumer InsightsMarket ResearchProduct Management

Mensaai.dev

Strategic Product and AI Advisory, Teaching, Upskilling, Mentor

Jun 2018Present · 8 yrs · Bengaluru

  • Product Strategy, feature definition, Market research, Go-to-market and Growth consulting.
  • TinyAlbert: Worked with CEO to define product strategy leveraging GenAI for automated email marketing product
  • Ballad AI: Advised Founder on leveraging GenAI tech to build native contextual ads for in-content advertising
  • Quantta: Worked with CEO to define product strategy for AI/ML-powered credit scoring model based non-purchase history social, geo-location and demographic data for Indian consumers for financial products
Product StrategyMarket ResearchGo-to-marketGrowth ConsultingProduct Management

At&t/ yp

2 roles

Lead Product Manager

Sep 2017Jan 2018 · 4 mos

  • Managed the product and platform integration of DexMedia and YP’s subscription and SEM products leading cross functional teams of sales, marketing, legal and engineering for product continuity
  • Led partner integration for one of the largest traffic sources, deal worth $20M USD improving distribution of listings by 4x in 3 months
Product ManagementPlatform IntegrationCross-functional Team Leadership

Principal Product Manager

Feb 2014Sep 2017 · 3 yrs 7 mos

  • Product lead for ad serving, yield optimization and publisher APIs for YP's performance marketplace product aka "Adwords" for YP's native traffic managing roadmaps, working with cross functional teams for design, development and launch of new features
  • Led design, development, launch and analysis for A/B tests for improving CTRs, yield and fill rates for ads across desktop, mobile web and mobile apps traffic
  • Defined algorithm for yield optimization & maximizing monetization across YP’s paid search and subscription inventory, display, and third party ad sources such as Yahoo, AdSense etc.
  • Built ad triage tool for engineering and production support teams
  • Created marketing and training decks and training the trainer with product features for sales enablement
Ad ServingYield OptimizationCross-functional Team LeadershipProduct Management

Silicon valley indian professionals association

VP Marketing

Jan 2013Jan 2018 · 5 yrs

  • Recruit panelists, create content for marketing events, manage alliances and "hustle" marketing.

Tivo

Advertising Data Product Manager

Jan 2013Jan 2013 · 0 mo · Santa Clara, CA

  • Managed cross-channel advertising analytics platform - connecting the dots from linear TV, to IPTV and Web/Mobile/Tablet Apps.
  • Led cross-functional teams of IT, Operations, Engineering, Audit, Legal and Research for end to end review and recommendations for data management processes and industry data certifications;
  • Identified gaps in reporting per iAB standards and defined mitigation steps
  • Defined data collection, warehousing and reporting UI requirements for next gen. analytics platform

24/7, inc

Associate Director

Jun 2010Dec 2012 · 2 yrs 6 mos

  • 24-7 provides enterprise software to help consumers connect with companies in an intuitive manner using Big Data predictive analytics.
  • Analytics
  • Design predictive experiences to consumers using Big Data and real time decision engines
  • Improve online conversion and customer satisfaction using insights based on marketing campaign, social media, chat/phone text mining, CRM and weblog analysis
  • Sentiment analysis and voice of customer through text and speech analytics
  • Product
  • Manage $6M e-Commerce solution portfolio
  • Identify customer painpoints, define product features, business cases, and pricing
  • Led pilot launches, leading cross functional internal and client teams
  • Assist sales teams in RFPs, and sales cycles, manage customer relationship
  • Customer lifecycle management expertise in financial services & retail domains
Advertising AnalyticsData ManagementCross-functional Team LeadershipProduct Management

Nextservices

Product Marketing Manager

Jan 2009Jan 2010 · 1 yr

  • NextServices enables healthcare delivery through solutions helping specialist physician practices optimize reimbursement process and clinical operations.
  • Market analysis and customer segmenation to identify high networth customers
  • Designed mutli channel marketing strategy with focus on digital marketing; developed company branding message
  • Initiated strategic partnerships for new sales channel development
  • In depth understanding of operational flow and healthcare insurance reimbursement procedures of private practices
Big DataPredictive AnalyticsCustomer Relationship ManagementProduct Management

Infosys technologies ltd

2 roles

Programmer Analyst

Promoted

Jan 2006Jan 2008 · 2 yrs

  • Managed global technical team to deliver on critical financial services projects
  • Responsibilities
  • Managed offshore resources with work allocation and performance review responsibilities; trained and mentored team members
  • Client relationship management; acted as first point of contact for issue resolution
  • Coordinated cross functional teams to ensure business and system requirements implementation
  • Created/executed test strategies/plans, usecases and product documentation
  • Awarded "Spot Award" by senior client manager for outstanding contribution to the group
Market AnalysisDigital MarketingStrategic PartnershipsProduct Marketing

Software Engineer

Jan 2004Jan 2006 · 2 yrs

  • Developed, tested and implemented complex applications for financial services and healthcare insurance clients
Technical Team ManagementClient Relationship ManagementProduct Management

Education

University of Michigan - Stephen M. Ross School of Business

MBA — Marketing & Corporate Strategy

Jawaharlal Nehru Technological University

Bachelor of technology

Indian Institute of Science (IISc)

Advanced Program in Computational Data Science

Apr 2021Jan 2022

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