Oct 2022 – Present · 3 yrs 7 mos · Greater Chennai Area · On-site

• Led and mentored a multidisciplinary engineering team to build a SaaS framework application in the Forex, money exchange, and remittance domain.
• Fostered a collaborative and high-performance engineering culture, driving innovation and accountability across the team.
• Implemented advanced data engineering strategies to enhance scalability and optimize application performance.
• Directed architectural decisions and technical roadmaps to align with business goals and market needs.
• Played a pivotal role in product success, contributing directly to the startup’s growth and market readiness

Jun 2021 – Sep 2022 · 1 yr 3 mos · Bengaluru, Karnataka, India · On-site

• Leading digitization & standardization of strategic businessinterests, technology, and processes for Insurance SaaS products.
• Working synergistically with other stakeholders (CEO, CTO,Product, Sales, Marketing, Support, Clients)

Nov 2018 – May 2021 · 2 yrs 6 mos · Chennai, Tamil Nadu, India · On-site

Jul 2016 – Mar 2018 · 1 yr 8 mos · Chennai, Tamil Nadu, India · Remote

• Spearheaded the launch of India's first e-commerce portal dedicated to export quality seafood, offering a wide range of premium seafood products.
• Implemented strategic marketing initiatives to increase online visibility and drive sales, resulting in a significant revenue growth for Kadalunavu.
• Collaborated with suppliers and logistics partners to ensure timely delivery of fresh seafood to customers nationwide.

Oct 2015 – Jul 2018 · 2 yrs 9 mos · Greater Chennai Area

• Worked closely with customers on their Cloud & Digital Strategy with IBM's comprehensive set of offerings on IBM Cloud Orchestration (Private & Public), Mobility (IBM MFP), Video Services offerings, Integration (ICP, IIB, API connect) and Deployment Automation for Cloud (Private & Public), DevOps (IBM UCD)
• Focused on Enterprise Customers that include all BFSI, Telecom, Travel and Manufacturing accounts in India and Srilanka
• To observe the team action and then suggest ways to improve the existing processes to reach our goals. Participate in presales phases including RFI, RFP, other customer interactions for technical solutions & assessment
• Effective and timely communication with team, customers, partners/vendors & stakeholders, Sr. Management and Other Supporting Groups

Dec 2010 – Sep 2015 · 4 yrs 9 mos · Greater Chennai Area

• Deployed Architecture of Mobile Enterprise Application platform (MEAP) and systems
• Implementing Mobility with MDM (Mobile Device Management and BYOD concepts.
• Managing multiple Mobile (VAS & MEAP) project lifecycles from business development to final delivery
• Monitoring and controlling the KPI and SLA for team members
• Architected and designed a multi-tenant fully configurable SAAS platform for online dispute resolution on the cloud which can be used to serve customers in any industry/domain. Successfully lead the development effort on all fronts - Architecture, Design, UX design, API suite design, Cloud infrastructure management, Security, Performance, Non-functional requirements, QA, Data model design, Team recruitment / Orientation, Learning, Policies / Processes etc. Worked with all stakeholders - CEO, CTO, Product team, Sales, Marketing, Support, Clients etc. Played an instrumental role in the acquisition of the product by a major company

Jan 2009 – Dec 2010 · 1 yr 11 mos

• Responsible for proper Operation & Maintenance of IN & VAS (Huawei - IN, CRBT & SMSC) systems, Postpaid (FORIS) and VAS systems
• New product configuration (prepaid/postpaid tariff, RCV, VAS product, short code, etc...) and end to end testing
• Software(patch) update all the IN & VAS (Huawei - IN, CRBT & SMSC) systems, Postpaid (FORIS) and VAS systems on time and end to end testing
• Schedule the Daily Promotion (via OBD & BULK Message) for VAS services, RCV product and offer to Customers
• Monitoring and controlling the KPI and SLA for team members.
• End to End management of Installation & Commissioning of IN & VAS (Huawei - IN, CRBT & SMSC) systems.
• Overall monitoring and technical support during Hardware & Software Installation, Integration, UAT and Launch phases of Postpaid (FORIS), IN, HSD Card & VAS Project.
• Postpaid, IN & VAS – Planning & Customer complaints management.
• Co-ordinate with Customer care, Marketing, Sales, Finance, RA and Vendors (for queries and requirements).
• SPOC for Huawei systems (IN, CRBT and SMSC), Postpaid (FORIS) and VAS systems.
• Coordinating with all the business team for Change & New Request and maintain the records
• Good Understanding of Mediation Gateway for IN, HLR, Billing Gateway (CRM), Provisioning, IVR, E-recharge and other external interface (VAS servers).
• VAS Skill – Good understanding of SMSC, CRBT, MCA, Brew, WAP, E-Topup, Voice portal, Bulk SMS and Etc.

Dec 2004 – Dec 2008 · 4 yrs · Greater Chennai Area

• Chennai