May 2023 – Mar 2025 · 1 yr 10 mos · Bengaluru, Karnataka, India · On-site

• As the Product Manager at Convozen.AI, I have driven the development of innovative AI-driven solutions for conversation analytics, enabling businesses to gain deeper insights into customer interactions across multiple channels. I successfully led the implementation of an AI-assisted audit copilot, significantly enhancing productivity and streamlining processes for manual auditors. Additionally, I launched an AI-powered learning management system that automated performance tracking and personalized training for contact center staff, resulting in improved operational efficiency.
• I played a crucial role in automating interaction audits, achieving industry-leading standards and scaling audit capabilities dramatically. My focus on customer insights led to the identification of key factors influencing business factors of clients. I also expanded our product support to include diverse communication channels, resulting in a rebranding initiative that enriched multi-channel customer engagement. Throughout my tenure, I successfully managed cross-functional teams and fostered long-term client relationships, contributing to significant revenue growth.

Apr 2022 – Jun 2022 · 2 mos · India · Remote

• I analyzed the IBM Data Fabric Solution to identify strategic partnerships for market growth. I prioritized three high-growth segments in the Data Applications space and identified key product and service gaps through stakeholder analysis. I defined essential use cases and value drivers, recommending partnership models while conceptualizing integration mockups for enhanced collaboration opportunities

Jun 2015 – Mar 2018 · 2 yrs 9 mos · Noida, Uttar Pradesh, India · On-site

• At Samsung, I developed features for the Orsay Signage Solution and managed over 10 Player code branches. I onboarded new hires, reducing the issue backlog by 50% through effective customer support. I represented the team in South Korea on two business trips and awarded highest performance rating for meeting KPIs.