Manvendra Singh Rana — Project Manager

1) Provide a single focal point to customers and field personnel for the resolution of reported problems. 2) Facilitate and coordinate in addressing complex customer technical problems from customers and field personnel. 3) Problem Management 4) Escalation Management 5) Communicate effectively with all levels of technical and management named contacts for the assigned customer in order to ensure a thorough understanding of problem symptoms, cause and resolution. 6) Communicate to various support and development departments within IBM for improvement opportunities while addressing defect and non-defect problems, as well as actively involve other product support teams in product resolution while transferring ownership when appropriate. 7) Facilitate defect and product release management 8) Facilitate skills sharing 9) Provide migration advice 10) Support Planning Specialties: Project Management, Customer Issues and Expectations handling, ITIL Practices in Service Industry, Lotus Notes Application Development etc.

Stackforce AI infers this person is a Project Management Specialist in IT Services with a focus on customer technical problem resolution.

Location: Delhi, India

Experience: 22 yrs 4 mos