Sep 2021 – Dec 2023 · 2 yrs 3 mos · Remote

• DAM Change Management Workstream Lead: Fostered stakeholder engagement with leadership while leading the cross functional CM process between our team and theirs: gathering requirements for their requested business transformation, analysis, scope management, coaching, communication plans and development, training plans and development, performance management, and support.
• Adamas: DAM Change Management
• JCPenney: DAM Change Management Program Set Up
• Flowers: DAM Requirements Gathering
• ICP: Intranet launch
• Program Manager: Directed multiple work streams to execute a common goal (ICP internal work)
• Internal projects: Vendor selection (runn.io); Innovation program development; Intranet launch

Jun 2020 – Sep 2021 · 1 yr 3 mos · Boston, Massachusetts, United States · Hybrid

• Managed 4 major projects in the Customer Experience Center (CXC)
• $2m+ digital strategy project for the CXC supporting SaaS sales (https://www.ptc.com/en/about/visit-ptc)
• $1m remodeling project (utilizing a PTC customer)
• Communications overhaul - all internal and external documents from the CXC
• Designed reopening plan for the CXC post Covid

Nov 2019 – Jun 2020 · 7 mos · Greater Boston Area · On-site

• Support the in house agency's Project Management work
• Developed and launched a briefing system to streamline requests from the company to the agency
• Provided backup for Production Manager during shoot days

Apr 2019 – Jan 2023 · 3 yrs 9 mos · Remote

• I work with Purview team when their growth needs extra support. I flex a lot of my work muscles with this great team - managing new and potential client work by gathering requirements for their systems and building out systems that connected with our clients, troubleshooting possible software bugs, QA with new features, and piloting beta options with new clients.

Apr 2018 – Feb 2019 · 10 mos · Boston, Massachusetts

• Identified areas for scalability and standardization and managed the implementation of these systems across all retail markets
• Optimized and grew the Retail department by developing and overseeing creative and strategic same store growth opportunities
• Collaborated with other business lines to ensure we are seen as a cohesive brand
• Owned and managed projects that contributed to the growth, profitability, and retail business model
• Acted as Retail point person for SAP implementation
• Ran Operations for a team that opened 14 new locations in 4 weeks
• Partnered with Macy's for Market at Macy's program

Jan 2016 – Apr 2018 · 2 yrs 3 mos

• Creating the best opportunities and connecting small businesses and small retailers across the world
• Grew wholesale platform revenue 61% YoY
• Personally accountable for $1.3m in sales per year
• Designed POG (planogram) presentation for Grommet displays in Ace Hardware and Hallmark chains
• Designed and executed 4 prime location popup shops
• +Increased sales 438% YoY
• +Oversaw all aspects of store design, employee staffing, product selection, general merchandising, and customer experience
• +Successfully brought to life an online entity (TheGrommet.com)
• Managed wholesale trade show program
• +27 trade shows across multiple markets throughout 2017
• +Selected products to represent our diverse platform
• +Sold spots to Makers to participate
• +Organized the cross collaboration between multiple departments to redesign and execute new trade show marketing including takeaways, posters, and product catalog
• +Consulted with Makers to design and execute the most powerful presentation for their product lines
• +Designed booth presentation and visual standards to create a fully told story, powerful shopping experience, and successful closing opportunity
• +Trained staff and maintained consistent performances throughout show cycles
• Scouted and found major product launches from trade shows resulting in over $7.2m in sales for our retail site
• Design email campaigns to target specific retail industries
• Ran Q4 promotion campaign - increased revenue over 200% from previous year during promotion time period
• Salesforce experience – Account management, campaign design, email design, sales follow up procedures
• Managed accounts from 40 square foot shops to international big box
• Served as liaison to the Museum Store Association (MSA)
• Founding member of the MSANext
• Coordinated and planned over 10 major events for our company per year (holiday, team building, etc)

Nov 2014 – Jan 2016 · 1 yr 2 mos

• Improved sales through site performance, appearance, and construction

Jul 2013 – Nov 2014 · 1 yr 4 mos · Wakefield, MA

• Grew annual sales to over $500,000 in one year through creation of new website and online marketing campaign plus focus and expansion of physical wholesale and retail operations
• Buyer and designer of all new products
• Orchestrated 42 popup shops in one year
• Increased wholesale accounts from 10 to 53 in first year
• Developed Corporate Responsibility outreaches with local Boys and Girls Clubs, Renegade Pig fundraisers, Local fire, and local police stations. Donated more than 10k to local foundations per year
• Trained and mentored traveling event and promotion teams to create brand-defining customer experience
• Developed niche-filling products which continue to flourish profitably in our market, drawing on critical research and insight to establish worldwide sales success
• Create and implement marketing and promotional campaigns for holidays and key events
• Manage Boston operation of flagship annual event with over 5,000 attendees; launched Savannah, GA event using processes honed through local development success and results-oriented negotiation
• Redefined and established brand identity with launch of omni-channel rebranding campaign responsible for grossly increased recognition
• Grew product placement from 5 states to 42 states while expanding into new markets in previously served states

Nov 2012 – Jul 2013 · 8 mos · Andover, MA

• Assist VP of Customer Advocacy in B2B management of three of CyberGrants' biggest Fortune 500 companies (train users to make them more self sufficient, efficient, and stronger users for their companies) via our SaaS software model
• Worked with clients Gap Inc, Verizon, Boeing, and Microsoft to develop their social responsibility programs, outreach events, and online support for employees.
• Supported Non Profits through the funds application process to the final check delivering
• Designed and organized Support Box training manual
• Created new documentation enhancing the training system for new clients
• Assist VP of Marketing and Communication to create training videos and documentation (continuing the learning/training of existing clients, making them more powerful CyberGrants users)
• Empowering leadership, leadership development, and leadership skills across the staff - from peers to president