Matthew J.

Associate Consultant

Bengaluru, Karnataka, India9 yrs 9 mos experience

Highly Stable

Key Highlights

Over 8 years in Customer Success and Business Development.
Expert in building scalable Customer Success programs.
Passionate about data-driven insights and technology innovation.

Stackforce AI infers this person is a SaaS and Customer Success expert with a strong focus on business development.

Contact

Skills

Core Skills

Customer SuccessStrategic PlanningBusiness Development

Other Skills

Microsoft OfficeCross-Functional CollaborationConsultingProduct KnowledgeAdvocacy & UpsellingData AnalysisConflict ResolutionCommunication SkillsProject ManagementSales CollaborationCustomer Retention StrategiesCustomer Relationship Management (CRM)Account ManagementOnboarding & TrainingProblem Solving

About

With over 8 years of experience in Customer Success, Business Development, and SaaS delivery, I’ve helped global organizations (across US, EMEA, and APAC) drive growth through strategic customer engagement, new business acquisition, and digital transformation. My core expertise lies in: 🔹 Building and scaling Customer Success programs that maximize retention and value realization. 🔹 Leading enterprise onboarding, adoption, and expansion initiatives. 🔹 Aligning cross-functional teams to deliver measurable impact on customer ROI. 🔹 Driving business development and partnerships that fuel sustainable revenue growth. Throughout my journey, I’ve had the privilege of working with diverse clients—from startups to Fortune 500 enterprises—helping them achieve their testing, automation, and digital experience goals. I’m passionate about combining data-driven insights, customer empathy, and technology innovation to create long-term business value and success stories. 📈 Always open to collaborating, learning, and exploring opportunities to create impact in the SaaS and digital transformation ecosystem.

Experience

9 yrs 9 mos

Total Experience

1 yr 10 mos

Average Tenure

5 mos

Current Experience

Manageengine

Presales Consultant

Dec 2025 – Present · 5 mos · India · On-site

Pcloudy

4 roles

Customer Success Manager

Jul 2024 – Dec 2025 · 1 yr 5 mos

🌟 Customer Success Manager🌟
Results-driven Customer Success Manager with a strong foundation in business development. My expertise lies in building lasting client relationships and delivering exceptional value, ensuring customers not only meet their goals but exceed them.
With skills in strategic planning, problem-solving, and effective communication, I thrive in collaborative environments to enhance customer engagement and retention. I’m passionate about driving success for both clients and the organization.
Let’s connect to discuss how we can achieve great results together!

Strategic PlanningMicrosoft OfficeCross-Functional CollaborationConsultingProduct KnowledgeAdvocacy & Upselling+13

Sr Business Development Manager

Jul 2022 – Sep 2024 · 2 yrs 2 mos

New Business DevelopmentCustomer SuccessBusiness StrategyDirect SalesBusiness IntelligenceMarket Analysis+11

Business Development Manager

Promoted

Jul 2021 – Aug 2022 · 1 yr 1 mo

pCloudy, the next-gen mobile app test platform can disrupt QA industry with futuristic tools powered by emerging technologies.Test on real Android & iOS devices. (https://device.pcloudy.com/)
A cloud based testing platform with Real devices to test Mobile and Web app's. The capability of providing functional testing and generating reports on the performance of the device makes us compete with the best in the world.
As a member of the New Business team, I work closely with the marketing team in generating new prospects and contribute to the revenue of the business.

New Business DevelopmentCustomer SuccessDirect SalesBusiness IntelligenceMarket AnalysisSales Processes+16

Sr Business Development Executive

Oct 2019 – Aug 2021 · 1 yr 10 mos

New Business DevelopmentDirect SalesBusiness DevelopmentupsellSales ProcessesBusiness-to-Business (B2B)+10

Ziffity solutions llc

New Business Development

Jun 2019 – Oct 2019 · 4 mos · London, United Kingdom

A New Age Digital Agency focused on serving the connected world using Design, Technology, and Digital Marketing services.
Our solutions include Creative Design( UI/UX), Magento Commerce [B2b/B2c]( Migration, Upgrades and Managed services), PIM - Akeneo (Implementation/ Managed Services), Chatbots, Microservices API, Integration, Product Re-engineering, Machine Learning, Test Automation and Brand Activation through Digital Marketing services( Keyword research , Meta Tags , Internal Link Optimization, Content Optimization, Keyword position tracking, website monitoring, SEO, page speed, google analytics, ad campaigns, blogs).

New Business DevelopmentOutbound SalesDirect SalesBusiness DevelopmentMagentoBusiness-to-Business (B2B)+6

Photon

Business Development Executive

Dec 2017 – May 2019 · 1 yr 5 mos · Chennai Area, India

Photon is an IT-based service and Consulting firm experienced in providing Digital Platform services like Adaptive responsive website, Associate and Consumer facing applications, In-store Digital Experiences and we also work in domain such as Blockchain, IOT, Bigdata, Cloud Computing, Cognitive Computing like A.I, Chatbots, Voice Based Services and also AR&VR, Kiosk, connected cars/home and lot more to companies to make their end-consumers Digital experience go sensational.

New Business DevelopmentOutbound SalesDirect SalesBusiness DevelopmentSales ProcessesBusiness-to-Business (B2B)+4