M

Md Sarafaraz Ahmed

Technical Program Manager

Bengaluru, Karnataka, India18 yrs 10 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • 15 years of experience in IT and Semiconductor industry.
  • Expert in managing global teams across multiple regions.
  • Proficient in IT strategy and delivery.
Stackforce AI infers this person is a Technical Program Manager with expertise in IT and Semiconductor industries.

Contact

Skills

Core Skills

Technical Program ManagementIt StrategyIncident ManagementItilService Desk ManagementProject ManagementIt OperationsEmbedded Systems EngineeringHardware Development

Other Skills

Program ManagementTeam LeadershipActive DirectoryNetwork TroubleshootingSoftware Development Life Cycle (SDLC)Service Desk OperationsMajor IncidentsQueue ManagementTransition ManagementEmbedded SystemsHardware DesignCircuit Board TestingChange ManagementProblem ManagementBMC Remedy

About

Sarafaraz is an accomplished, versatile, and influential professional with 15 years of experience in IT and Semiconductor industry supporting large scale programs and managing risks while achieving overall company goals. He is a highly skilled and proficient Technical Program Manager possessing strong managerial and solid technical expertise. He has an exhaustive experience of working directly with Vice Presidents, Directors, Product Managers, Engineering Managers, and Customers globally. He has experience in managing teams and stakeholders across Asia-Pacific, EMEA and Americas. Known as a performance driven professional with a strong emphasis on improving the customer experience. Focused and persistent under pressure with a reputation for getting things done by leveraging strong people skills and analytical problem solving. A result oriented process advocate and a firm believer in continuous process improvement. Proficient in transforming, building and maturing team that deliver quantifiable business value. Well versed in IT strategy and delivery, IP and SoC development, organizational alignment and implementation, team development, process management and vendor relations. An outstanding communicator who enjoys mentoring and motivating teams to deliver outstanding results. An innovative business partner that places a high value on establishing and growing relationships.

Experience

18 yrs 10 mos
Total Experience
3 yrs 5 mos
Average Tenure
11 yrs 6 mos
Current Experience

Intel corporation

3 roles

Technical Program Manager

Promoted

Jan 2016Present · 10 yrs 5 mos

  • Helping teams create world-changing technology that improves the life of every person on the planet.
Program ManagementProject ManagementIT StrategyTeam LeadershipTechnical Program Management

Manager, IT

Nov 2014Dec 2015 · 1 yr 1 mo

  • ITIL v3 Expert. Interim manager for 40+ engineers Centralized Global IT Service Desk team @ McAfee providing level 1 support for Network, Server and Enterprise Applications managing Incident (including Major Incidents) and Request fulfillment.
  • Technical (TPO) and business process owner (BPO) for Access & Authentication and User Account Management ITSEC 01 & 02 of SOX.
  • Accountable for Major Incident Management process, including facilitating Major Incidents, managing the Major Incident Manager rotation, and continuous improvement of Major Incident processes.
  • People Manager activities including onboarding, training, coaching & mentoring, team building, development planning and performance management.
  • Expertise in supporting handling escalations around Active Directory, Networking, MS Exchange, Internal Applications, Mobile Applications, Laptop and Desktop troubleshooting.
  • Strong knowledge in Software Development Life Cycle (SDLC), Software Test Life Cycle (STLC) and Defect Life Cycle.
  • Promoter of the shift left concept in IT Ops, designed and transitioned multiple initiatives in IT Ops delivering cost effective solutions, bringing greater benefits to the organization with reduced operating cost.
  • Experience managing Global team based out of India, Ireland and USA; catering to stakeholders and users across Asia-Pacific, EMEA and Americas.
ITILIncident ManagementActive DirectoryNetwork TroubleshootingSoftware Development Life Cycle (SDLC)

Team Lead, IT

Mar 2012Dec 2015 · 3 yrs 9 mos

  • Service Desk Operations, Senior Engineer Support - Major Incidents, Platinum Support, Escalations Management, Floor Support, Queue Management, Initiatives and CSI's.
Service Desk OperationsMajor IncidentsQueue ManagementService Desk ManagementIncident Management

Intel security

Team Lead, Service Desk Projects, Transition & CSI's

Jan 2014Oct 2014 · 9 mos · Bengaluru Area, India

  • Driving Projects, Transition & CSI's across IT operations.
Project ManagementTransition ManagementIT Operations

Mindriver it, an acropetal company (client: mcafee software india pvt ltd aka intel security)

2 roles

Acting Team Lead, Global IT Service Desk Operations

Promoted

Jun 2011Feb 2012 · 8 mos · Bengaluru Area, India

  • Team Lead, Service Desk Operations

L2 Engineer

Feb 2010May 2011 · 1 yr 3 mos · Bengaluru Area, India

  • Senior Service Desk Engineer hired for setting up and operating a pilot group kick off to support McAfee Labs business unit.

Dell

Senior System Engineer

May 2008Feb 2010 · 1 yr 9 mos · Bangalore Area, India

  • Manage hardware and software queries for Dell UK and Ireland SMB and Consumer customers for their Dell laptops and desktop computers.

Multiple organisation

Embedded System Engineer

Jan 2006Jan 2007 · 1 yr · Bangalore and Hyderabad, India

  • Hardware designing, implementation & testing of the circuit board.
  • Industry automation using ARM & Atmel MicroControllers, relay control, biometric, Embedded C, KEIL compiler, motor, Matlab programming skills, Xilinx, LabVIEW, A/D and D/A converters.
  • Member of a team of hardware cum software engineers responsible for development, integration, build and verification support of real-time embedded software. Responsibilities included design/integrate/test of custom-designed embedded hardware which requires local power conversion, Relays and FPGA-based digital control of high-speed data paths and analog control loops, where the entire system must operate robustly over a wide range of environmental conditions.
  • Design and implement hardware based on high-level specifications.
  • Experience in design, schematic capture, simulation and layout of complex circuit boards.

Ultratech cement (rajashree cement works)

Inplant Training - Summer Internship

Jan 2004Jan 2004 · 0 mo · Kalburgi Area, India

  • Summer internship at Instrumentation Department, Rajashree Cement, Aditya Nagar during 2004 learning the importance of Electronics & Instrumentation in Cement manufacturing.
  • Summary of Experience:
  • To understand the operational activities of Instrumentation department and study about the safety precautions in cement manufacturing process. Study included review of PLC - Allen-Bradley systems, ABB & Siemens. DCS, Control systems, sensors - motion, level & temp. Protective devices like fuses, relays and circuit breakers, Instrumentation rosemount, temperature gauges, thermocouples, pressure gauges, manometers, level indicators. Working knowledge of High pressure instrumentation, control valves, Fired heaters, Thermic Fluid Heaters, Hydrogenation Reaction, Pressure Adsorption system. Also got to have a hands on experience on instrument calibration works.
Embedded SystemsHardware DesignCircuit Board TestingEmbedded Systems EngineeringHardware Development

Education

Visvesvaraya Technological University

Bachelor of Engineering (BE) — Electronics and Communications Engineering

Jan 2002Jan 2006

PDA College Of Engineering

Bachelor of Engineering (BE) — Electronics and Communications Engineering

Jan 2002Jan 2006

Bharatiya Vidya Bhavan's

School Education — Science

Jan 1988Jan 2002

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