Mar 2023 – Feb 2024 · 11 mos

• R Systems is a digital software company offering valued outsourcing services to Fortune listed, Government and Mid-sized organizations. The company’s IT services and solutions span five major verticals, including Telecom & Digital Media, Banking & Finance, Healthcare, Manufacturing & Logistics, and Government Services. R Systems continue to empower organizations since over 26 years, with 16 delivery centers, 26 offices worldwide and a workforce of 3500+ professionals.

Aug 2022 – Mar 2023 · 7 mos · Pune, Maharashtra, India

• DxSherpa is an Authorized Partner of ServiceNow with around 4+ years of combined experience in IT Industry. We help clients design and execute a services with faster wins at all phases. DxSherpa is a fastest growing technology services company dedicated to service management and specific to ServiceNow solution.

Oct 2019 – Jul 2022 · 2 yrs 9 mos · Pune, Maharashtra, India

• Making cold calls to prospective clients to make them aware about Datafortune and its services in countries like USA, UK and Israel.
• Contact discovery by using the sales tools like Zoominfo, Sales Navigator, and Sales Intel.
• Creating a report for the team and communicating to the management about the prospect details and appointment and updating the CRM with prospect details.
• Nurturing the leads and taking timely follow-ups with the prospective clients to keep them warm, or schedule a follow-up call for the next steps and resulting into closures.
• Emailing the prospect with a brief introduction about the company and the engagement model.

Aug 2018 – Sep 2019 · 1 yr 1 mo · Pune Area, India

• Making calls to Right Party Contact to generate leads for various campaigns in countries like USA, U.K. France, Germany, Denmark, Finland, Singapore, Malaysia, Australia, New Zealand .
• Call up the prospect and make him\her aware about the whitepaper and convince them to receive the document and verify the details of prospect and take an appointment for a follow-up call
• Update the database with right information of the prospect and data enrichment.
• Contact discovery by going through the LinkedIn profiles or Google as per the campaign specifications.
• Helping the new members in team about the process
• Generating appointments on BANT campaigns with custom questions

Apr 2013 – Jul 2014 · 1 yr 3 mos · Pune Area, India

• Identifying the problems faced by the Nationstar Mortgage customers by going through the scanned documents sent by the customers and accordingly channelizing the documents to differnt departments.
• Raising research request for the customers to provide them quick resolutions.
• Raising the research request for correction of the credit report of the customers
• Achieving the highest Productivity for more than 5 months in the team 117 %
• Helping the new joiners to understand the process and how to identify the documents ,raise request , update the information.
• Providing the suggestions to the Nationstar managers as to reduce the number research request raised and the software developments for the ease of retrieval of the data and updating of the data

Nov 2011 – Feb 2013 · 1 yr 3 mos · Pune, Maharashtra, India

• Understanding and solving the customers issues, problems, queries and providing them with the best possible resolutions on emails , calls, over chat, and suggesting the suitable products according to the needs of the customers
• Handling team of about 5-6 members, taking escalations from them and handling dissatisfied customer.
• Increased sales by convincing customer for repeat purchases from website through providing pre – sales and post – sales services.
• Creating Customer Delight by providing them with best possible solutions and solving the customer ‘s issues and providing instant resolution
• Handling the overall customer processes such as- Mails , Chat, Voice , COD process and order over phone