Megha Kowdley

UX Researcher

Bengaluru, Karnataka, India6 yrs 11 mos experience

AI EnabledAI ML Practitioner

Key Highlights

Expert in Conversational AI and User Experience Design.
Led design for over 100 conversational experiences.
Strong background in UX research and product strategy.

Stackforce AI infers this person is a Conversational AI and UX Design expert in the SaaS industry.

Contact

meghakowdley@gmail.com LinkedIn

Skills

Core Skills

User ResearchProduct StrategyUsability TestingConversational AiSolution ArchitectureUx ResearchQuantitative ResearchProject ManagementUser Experience Design (ued)Product Design

Other Skills

A/B TestingAgile MethodologiesAnalytical SkillsArtificial Intelligence (AI)Book IllustrationCard SortingChatbot DesignContextual InquiryConversation DesignConversational User Interfaces (CUI)Customer SatisfactionData AnalysisData-driven Decision MakingDesign LeadershipDocumentation

Experience

6 yrs 11 mos

Total Experience

1 yr 8 mos

Average Tenure

Current Experience

Boston consulting group (bcg)

UX Researcher (Contract via TRIA)

Jan 2026 – Present · 5 mos · Remote

User ResearchEnd User ResearchUser InterviewsProduct Strategy

New relic

Lead UX Researcher

Oct 2024 – Jun 2025 · 8 mos · Hyderabad, Telangana, India · Hybrid

UX Research on New Relic's current & upcoming products.

User InterviewsUsability TestingUser ResearchA/B Testing

Dpdzero

Voice AI Consultant

Apr 2024 – Sep 2024 · 5 mos · Bengaluru, Karnataka, India

Empathized with borrowers and built AI solutions for Collections as a Service for customers like IndusInd Bank, Cholamandalam Finance, L&T Finance etc.

Conversational AISolution ArchitectureArtificial Intelligence (AI)Strategic ServicesVoice UXUser Research+5

Google

User Experience Researcher • Contract

Sep 2023 – Dec 2023 · 3 mos · Hybrid

UX Research on Google Ads.

Quantitative ResearchUX ResearchStrategic ServicesPresentation SkillsAnalytical SkillsQualitative Research+2

Yalo

2 roles

Senior UX Researcher

May 2022 – Jul 2022 · 2 mos

User InterviewsConversational AIUsability TestingMarket ResearchQuantitative ResearchPersona Creation+12

UX Lead

Jun 2019 – Apr 2022 · 2 yrs 10 mos

Helped 50+ Businesses digitize & value WhatsApp as a channel/medium to scale up.
Mentored & collaborated with diverse Conversational UX teams in the emerging markets (India, Mexico, Guatemala, Brazil) to create meaningful 100+ Conversational Design experiences, integrations & demos (WhatsApp & Facebook messenger) that helped generate revenue, reduce cost, acquire users for Marquee Customers (Banking, Retail, Commerce, Travel, Jewellery, Construction) and made the lives of a billion users, easier :)
Helped hire & build a high performing teams that built creative bots & demos that impacted landing & expanding accounts on the Sales & BDR front with a dash of innovation & longterm-thought-out- complex Chat experiences!
As a believer of "Design always has a seat at the table" -- I deeply care about User Experiences that are driven by Research & Human-Centred Design, that help the Businesses scale exponentially.

Project DeliveryUser InterviewsConversational AIUsability TestingSolution ArchitectureQuantitative Research+28

Niki.ai

2 roles

Product Designer

May 2016 – May 2019 · 3 yrs

Major milestones:
Founding Visual & UX Designer for the Niki chatbot - Android, iOS & Web platforms.
Conversational Design, User Research, UX Writing for the chatbot (English, Hindi)
Led the Re-Designing the Niki Website for Enhanced Commerce & User Education, twice.
Mentored 7+ designers to ship consistent, thoughtful Visual design for Niki as an Indian consumer brand.
Proactively worked on creating on 50+ suggestive prototypes for Business pitches.
Also worked on Creatives for Marketing campaigns. (Because Designers are Unicorns?)
Some interesting projects so far:
Building Voice use-cases / consumer services for Niki <> Alexa
Crafting Voice UX for Niki's consumer services (Tier II/III cities)
User Research: How India's consumers shop for offline deals
User Research: How India perceives a chatbot in Hindi
User Research: Voice vs Chat as medium of conversational experience