Mohammad Agung Perdana

Customer Success Manager

West Jakarta, Jakarta, Indonesia6 yrs experience

Key Highlights

Proven track record in bridging technical and business objectives.
Expertise in end-to-end project delivery and solution design.
Strong foundation in software development and customer success.

Stackforce AI infers this person is a Backend Developer with expertise in SaaS and E-commerce solutions.

Contact

Skills

Core Skills

Customer SuccessProject DeliveryBackend DevelopmentApi DevelopmentFullstack Development

Other Skills

Requirement AlignmentConsultingProject PlanningWorkflow AnalysisJavaScriptCommunicationResponsivenessTeamworkEnglishProblem SolvingCode ReviewData IntegrationGo (Programming Language)Node.jsLaravel

About

Experienced IT Professional with a strong foundation in Software Development and Customer Success. Proven track record in bridging the gap between complex technical requirements and business objectives across Enterprise and B2B sectors. Expertise in end-to-end project delivery, solution design, and stakeholder management. Adept at translating user needs into scalable technical specifications and ensuring successful product adoption. Seeking to leverage technical depth and strategic oversight in a Project Manager, Product Owner, or Solution Architect role.

Experience

6 yrs

Total Experience

1 yr 2 mos

Average Tenure

Current Experience

Yellow.ai

Senior Customer Success Engineer

Oct 2023 – Jan 2026 · 2 yrs 3 mos · Indonesia · Hybrid

Handle enterprise clients in deploying and optimizing conversational AI solutions.
Coordinate cross-functional teams to align customer requirements and deliverables.
Investigate and resolve customer issues, propose system improvements.
Support customer adoption and implementation life cycle.

Customer SuccessRequirement AlignmentProject DeliveryConsultingProject PlanningWorkflow Analysis+4

Axiata digital labs

Back End Developer

Oct 2022 – Oct 2023 · 1 yr · Indonesia

Develop REST API using Golang with POSTGRESQL as DBMS.
Develop backend service for project of
ADA BSP(Automated Whatsapp Chat Solution Provider) | Backend with Golang.
AKBAR(Retail Outlet Visitation Scheduling) | Backend with Golang.
System’s bugs fixing

EnglishProblem SolvingCode ReviewData IntegrationCommunicationTeamwork+4

Blue bird group

Back End Developer

May 2022 – Aug 2022 · 3 mos · Jakarta, Jakarta, Indonesia

Outsourced by : PT. ADi Consulting Indonesia
Develop backend service for Corporate Portal using Golang

Problem SolvingCode ReviewData IntegrationCommunicationTeamworkMicroservices+3

Rebelworks

Back End Developer

Apr 2022 – Sep 2022 · 5 mos · Jakarta Metropolitan Area · Remote

The company is merged with Twiscode Pte. Ltd(the company i work for before below this line). Continuing my role as backend developer.
List of Projects :
Maxi(Mental Health Tracker & Social Sharing) | Backend with Golang.

Problem SolvingCode ReviewData IntegrationCommunicationTeamworkGo (Programming Language)+2

Twiscode pte. ltd.

Back End Developer

Aug 2021 – Sep 2022 · 1 yr 1 mo · Surabaya, East Java, Indonesia

Develop customized backend side application with Golang, NodeJS, PHP, Symfony, and Laravel.
List of Projects
Stellar(Gym Management App) | Fullstack with Laravel.
Arfian(Cooking Course App) | Backend With Nodejs(Expressjs).
DokterApps(Medical Magazine and Alumni Management) | Backend with Golang.
INAProject(B2B Marketplace) | Backend with Golang.
Prodist(B2B Marketplace) | Backend with Golang.
TradeSignal(Stock Market Chart) | Backend with Golang.
Etc.

Node.jsProblem SolvingCode ReviewData IntegrationCommunicationTeamwork+3

Pt. vfirst komunikasi indonesia

Sr. Technical Operations

Nov 2020 – Feb 2021 · 3 mos · Jakarta, Indonesia

Develop Laravel backend app of user-based custom request to fullfill bussiness process.
Build SMS blast web app using Nodejs, ExpressJS, and Angular with Postgresql DB.

EnglishProblem SolvingCode ReviewData IntegrationCommunicationTeamwork+2

Pt. qtasnim digital teknologi

Fullstack Web Developer

Nov 2019 – Nov 2020 · 1 yr · On project for PT. Bukit Asam, Tanjung Enim, Sumatera Selatan

Develop web service either front end using Angular and Restful API(Microservices) backend with ExpressJS.

Problem SolvingCode ReviewData IntegrationCommunicationTeamworkResponsiveness+1

Pt. mitra pasifik solusindo

2 roles

IT Help Desk(Technical Consultant)

Oct 2018 – Oct 2019 · 1 yr

Analyze bussines and implements ERP/HRIS Software and any software made by PT. Mitra Pasifik Solusindo to customers
Troubleshoot customer's problem when using the products of the company.

Problem SolvingCode ReviewCommunicationTeamworkResponsiveness