Mohammad Rasoulzadeh

Software Engineer

Greater Toronto Area, Canada3 yrs 3 mos experience

Highly Stable

Key Highlights

Expert in troubleshooting and resolving complex IT issues.
Proven experience in managing large-scale network operations.
Strong background in technical support and customer service.

Stackforce AI infers this person is a skilled IT professional specializing in network operations and technical support within the Fintech industry.

Contact

Skills

Core Skills

Hardware RepairTechnical SupportActive Directory ManagementCollaborationNetwork SupportTechnical Consulting

Other Skills

Windows 10Network SystemsCustomer SupportUser TrainingDocumentationIT Hardware SupportCustomer ServiceNetwork InfrastructureTroubleshootingPreventive MaintenanceHelp Desk SupportITLS InstructionWindows 11Cloud ComputingFirst Aid

About

Experienced IT professional with a strong background in technical support and network operations, adept at troubleshooting networks, configuring hardware, and managing software solutions. Skilled in hardware repair, including routers, printers, and peripheral devices, with a focus on minimizing downtime through regular maintenance and efficient troubleshooting. Proven ability to install and manage LAN/WAN networks, ensuring seamless operations and optimal functionality. Committed to security management, proficient in implementing and updating measures to safeguard against cyber threats and unauthorized access, while also adept at performing software updates and patches to enhance system security.

Experience

3 yrs 3 mos

Total Experience

3 yrs 3 mos

Average Tenure

Current Experience

Advanced skytech canada ltd

Computer Technician

Aug 2024 – Nov 2025 · 1 yr 3 mos · Markham, Ontario, Canada · On-site

Participate in the daily production and assembly of approximately 950 PCs and mini PCs (HP, Dell, Lenovo, Asus) as part of a 26-member team, ensuring smooth operations and meeting high-demand production goals.
Perform comprehensive stress testing and final testing on around 150 computers and mini computers each day, identifying and resolving hardware and software issues to ensure system stability and performance.
Efficiently detect, troubleshoot, and replace defective components in a fast-paced, high-pressure environment, minimizing downtime and maintaining production efficiency.
Collaborate with team members to optimize workflow, implement solutions, and maintain high-quality standards in a time-sensitive production setting.

Windows 10Network SystemsHardware RepairTechnical Support

Ocs public relations

2 roles

Technical Support Analyst

Jul 2021 – Aug 2023 · 2 yrs 1 mo · Shiraz · On-site

Resolved 100+ monthly helpdesk tickets across multi-branch environments, delivering high-quality support
for Windows, Microsoft 365, virtualization systems, and network devices.
Managed Active Directory, Group Policy, software deployments, password resets, and account administration
to maintain secure and efficient operations.
Performed hardware/software troubleshooting for PCs, laptops, printers, POS systems, and network
equipment (Cisco, MikroTik) across 50+ branches.
Supported a 1-year merger of 5 financial companies, collaborating with a 57-person technical team, and
provided user training, onboarding, and documentation.
Collaborated with vendors and internal teams to optimize infrastructure, deploy updates, and troubleshoot
complex hardware and software issues efficiently Leveraged strong teamwork skills to facilitate the successful
merger of 5 financial companies within a 57-person team.
Implemented proactive monitoring aligned with SLA requirements, reducing recurring issues by 30% and
significantly improving overall system uptime and service reliability.

Technical SupportCustomer SupportActive Directory Management

Network, ATM Support Technician

Mar 2018 – Jun 2021 · 3 yrs 3 mos · Shiraz · On-site

Supported and monitored 140 ATMs and related network infrastructure, reducing downtime to 10
hours/month through structured troubleshooting and preventive maintenance.
Led deployment and configuration of large-scale POS systems, reaching 3,000+ terminals in the first year
and establishing a stable network for 2,000 POS devices.
Installed and configured routers, switches, and network equipment while ensuring reliable connectivity
across multiple banking sites.
Installed, terminated, and tested structured network cabling (Cat5e, Cat6, etc.) to ensure reliable connectivity
and optimal performance across branches.
Coordinated daily ATM/POS operations, managed incidents, and provided technical consulting to expand the
ATM network by 80 new units.