May 2016 – Present · 10 yrs 1 mo · Bangalore

• In FlyRemit , I played a pivotal role in transforming our organization into a leading force within the remittance industry. Through strategic initiatives and technological innovation, I spearheaded our expansion into new markets while ensuring exceptional reliability and user experience. By integrating with major Indian banks and developing a dedicated application, we significantly enhanced our service offerings.
• Leading a large team of professionals, I drove the technological evolution of our organization. I focused on building a secure, efficient, and cross-border remittance platform, prioritizing user-centric design and stringent compliance standards. My expertise in integrating banking and financial service APIs was instrumental in expanding our network and optimizing transaction efficiency. I leveraged advanced technologies like AI and machine learning to bolster fraud detection and operational efficiency, while agile methodologies ensured the timely delivery of high-quality products.
• FlyRemit is a digital remittance management solution for Outward Remittance. We aim to make all modes of overseas payments hassle free, ensuring smooth documentation, compliance and payment.
• FlyRemit enables all LRS category payments through RBI authorized Forex Dealer Partners.

Feb 2016 – Present · 10 yrs 4 mos

• Fxkart.com is India’s largest aggregator of RBI-licensed money changers. As an online platform that channels the exchange of foreign currency, we aim to improve the consumer experience of carrying out forex transactions. All the money changers in the city bid for a customer’s requirement, making the exchange rate dynamic and competitive.
• Specialized in the areas of Project Management, Integration Management, Security Management, Infrastructure and Operations Management, Business Intelligence, Process Optimization.
• Oversee systems development and enhancement and the integration of new systems with existing systems.
• Work with advocacy staff to develop strategies and plans to enhance client services, improve user effectiveness, and foster innovation.
• Communicate regularly with executive management and all users of information services and systems.
• Manage IT staff, including hiring, training, evaluation, guidance, discipline and discharge.
• Develop the IT staff to meet the changing needs of users, groups and offices; new projects and technologies; and varying staff strengths.
• Develop standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users.
• Keep current with the latest technologies and determine what new technology solutions and implementations will meet business and system requirements.
• Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
• Manage servers, security solutions, network hardware and equipment.
• Support the Fxkart's overall mission and follow all standards, policies, procedures, and confidentiality guidelines.

Jun 2014 – Feb 2016 · 1 yr 8 mos

• Fxkart.com is India’s largest aggregator of RBI-licensed money changers. As an online platform that channels the exchange of foreign currency, we aim to improve the consumer experience of carrying out forex transactions. All the money changers in the city bid for a customer’s requirement, making the exchange rate dynamic and competitive.
• Specialized in the areas of Project Management, Integration Management, Security Management, Infrastructure and Operations Management, Business Intelligence, Process Optimization.
• Oversee systems development and enhancement and the integration of new systems with existing systems.
• Work with advocacy staff to develop strategies and plans to enhance client services, improve user effectiveness, and foster innovation.
• Communicate regularly with executive management and all users of information services and systems.
• Manage IT staff, including hiring, training, evaluation, guidance, discipline and discharge.
• Develop the IT staff to meet the changing needs of users, groups and offices; new projects and technologies; and varying staff strengths.
• Develop standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users.
• Keep current with the latest technologies and determine what new technology solutions and implementations will meet business and system requirements.
• Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
• Manage servers, security solutions, network hardware and equipment.
• Support the Fxkart's overall mission and follow all standards, policies, procedures, and confidentiality guidelines.

Aug 2013 – Jun 2014 · 10 mos

• The company has earned its name as a market leader by being one of the most prominent carriers both in terms of liner cargo as well as port coverage.
• Key Responsibilities :
• Development of Software.
• Requirement gathering from client and convert them into technical specification for other team members.
• Provide System application support for all UASC business users in Middle East, Europe and Asia Region.
• Dealing with analysis, diagnosis and resolution of user/client problems.
• Taking ownership of problems and tracking them to a successful conclusion.
• Provide Training assistance to new users and newly deployed Service Desk.
• Handling incoming incidents/service requests and quickly responding to users enquiries and concerns promptly and effectively.
• Raising and maintaining incident, service requests and problem records.
• Escalating issues when necessary to business process managers and communicating with third party technical vendor.
• Keeping users updated as to progress and continuously reviewing performance against Service Level Agreements.
• Providing remote and onsite support to client for deployed projects & DBA related stuff.
• System documentations.
• Database management, backup & recovery and performance tuning.
• Report Development using IBM COGNOS 10

Mar 2009 – Aug 2013 · 4 yrs 5 mos

• Key Responsibilities :
• Development of software.
• Requirement gathering from client and convert them into technical specification for other team members.
• Quality assurance of on developed software.
• Providing remote and onsite support to client for deployed projects & DBA related stuff.
• System documentations.
• Database management, backup & recovery and performance tuning.
• Report Development using IBM COGNOS 10

Sep 2007 – Mar 2009 · 1 yr 6 mos · Kuwait

• Worked with Aiwagulf. as software engineer.
• Key Areas & JOB Responsibilities
• 1.Development of software.
• 2.Implementation of systems in premises of client.
• 3.Management of source code of applications.