Mohammed Moiz

CEO

Bengaluru, Karnataka, India12 yrs 4 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Proven track record in Customer Success leadership.
  • Expert in managing C-Suite relationships and strategic accounts.
  • Strong background in product strategy and delivery management.
Stackforce AI infers this person is a Customer Success leader with expertise in B2B SaaS and Healthcare.

Contact

Skills

Core Skills

Customer SuccessProduct StrategyCustomer Engagement

Other Skills

AnalysisAnalyticsBrand ManagementBusiness AnalysisBusiness DevelopmentBusiness StrategyBusiness-to-Business (B2B)CC#C++Churn ManagementCoachingCommunicationCompetitive AnalysisCustomer Satisfaction

About

Building

Experience

12 yrs 4 mos
Total Experience
2 yrs 5 mos
Average Tenure
4 yrs 5 mos
Current Experience

Spotdraft

Vice President, Customer Success

Jan 2022Present · 4 yrs 5 mos · San Francisco Bay Area · Hybrid

  • Leading Global Customer Success at SpotDraft
Customer SuccessCoachingCommunicationCustomer SatisfactionChurn ManagementExecutive Relationships+5

Coursera

Customer Success, APAC

Oct 2020Dec 2021 · 1 yr 2 mos · Gurugram, Haryana, India

Customer SuccessCommunicationCustomer SatisfactionChurn ManagementExecutive RelationshipsNew Age+3

Belong.co

3 roles

Vice President, Business

Promoted

Nov 2019Oct 2020 · 11 mos

  • Leading the entire delivery and account management team of the organisation
  • Developing and scaling delivery strategy for all strategic accounts
  • Developing strategies for new client on-boarding and managing key account deliverables
  • Managing C-Suite relationship in strategic enterprise accounts
  • Managing post-sales product implementation and delivery across all accounts
  • User on-boarding, product trainings and change management across the life-cycle of the product
  • Drawing strategies to maximise up-sell revenue across accounts and minimising regrettable churn
Customer SuccessCoachingCommunicationCustomer SatisfactionChurn ManagementExecutive Relationships+5

Strategic Account Partner

Promoted

Apr 2018Nov 2019 · 1 yr 7 mos

  • Owned book of business for Belong.co's largest pod in terms of revenue and delivery
  • Managed clients across domains like Investment Banking, Fin-techProduct, E-commerce, Telecom and Aviation etc.
  • Directly lead a team of 8 members from diverse backgrounds aiming at new revenue generation, delivery, program
  • management etc.
  • Working directly with the Product team at Belong.co for a new product implementation on-site for one of the most
  • Working directly with CXOs in order to drive change through technology for the People function and thereby impacting
  • business imperatives
  • Led ideation and implementation for key Employer Branding initiatives for a new sub-org of one of the world's largest Telcos
Customer SuccessCommunicationExecutive RelationshipsRenewalsBusiness-to-Business (B2B)Customer Engagement

Product Consultant

May 2017Apr 2018 · 11 mos

Customer SuccessCommunicationExecutive RelationshipsBusiness-to-Business (B2B)Customer Engagement

Medtronic

3 roles

Deputy Manager - Marketing

May 2016Oct 2016 · 5 mos

  • Worked closely with various hospital chains across India to enable content marketing for therapies
  • Managed to hold off competition by retaining upwards of 90% market share in a growing market
  • Managed more than 30 surgery centres in the country and identified the referral centres
  • Increased business in therapies by around 30% YoY in all product groups
  • Organized patient awareness camps, referral meets and focus group discussions at regional levels to boost referrals
  • Worked closely with the Global Marketing team to understand international strategies and localize
Customer SuccessCommunicationCustomer SatisfactionExecutive RelationshipsProduct StrategyBusiness-to-Business (B2B)+1

Territory Manager

May 2014Apr 2016 · 1 yr 11 mos

  • Managed Neurosurgery and ENT business for Medtronic in Delhi NCR territory
  • Was awarded the Best Innovation Award in Annual Distributor Meet
  • Managed and Trained the distributors in basic aspects of B2B marketing and selling for better on-field results
  • Sales Management
  • Managed Events and Campaigns for engaging Key Opinion Leaders
  • Managed more than 60 Key Accounts in Delhi NCR region by maintaining an uptime of >90%
  • Played a primary role in cracking high valued deals of strategic importance
Customer SuccessCommunicationCustomer SatisfactionExecutive RelationshipsBusiness-to-Business (B2B)Customer Engagement

Summer Intern

Apr 2013Jun 2013 · 2 mos · Kolkata, West Bengal

  • Worked on a Live project to assess the overall awareness of the GPs in the cardiology category in West Bengal
  • Interviewed more than 40 Primary Physicians to understand know-how around Coronary Heart Disease along with Diabetes as a comorbidity
  • The internship resulted in a PPO with Medtronic
Communication

Carpe diem 2014, annual cultural festival of iim calcutta

Overall Coordinator

Jan 2012Jan 2013 · 1 yr · Kolkata Area, India

Communication

Pitney bowes mapinfo

Summer Trainee

Jun 2011Jul 2011 · 1 mo

Communication

Education

Indian Institute of Management, Calcutta

Master of Business Administration (MBA)

Jan 2012Jan 2014

College Of Technology, G.B.P.U.A&T, Pantnagar

B.Tech — Computer Engineering

Jan 2008Jan 2012

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