Jul 2014 – Present · 11 yrs 11 mos · India · On-site

• Over 12 years of industry experience in solving business problems with technical services for enterprise customers.
• Domain Knowledge of Unified Communications & Collaboration products.
• Working as a Team Lead for CUCM team for 3 Plus years, working hand in hand with manager to maintain team backlog hygiene, maintain best practices, adherence to GCI.
• Engagement on several escalations.
• Completed AMP (Aspiring Manager Program) and lead a group of interns as part of program.
• Backlog review (Team Lead follow up with customers).
• Actively involved in scheduling team staffing, interview panels, Cross technology trainings.
• Performed case reviews and assisted GDP team to ramp up and ensure smooth GDP transitions.
• Delivering trainings to GDP teams on unified communications, setting up war rooms to assist engineers with problems and other on job issues.
• Single GDP POC for all collab sub technologies and share reviews on share point with GDP managers and leads.
• Assisted multiple batches of new engineers in planning the trainings, delivering trainings, and assisting them to bring onboard.
• Guide and assist counterparts on all technical/operational guidance