Oct 2021 – Sep 2022 · 11 mos · Jakarta, Indonesia & Bangalore · Hybrid

• Single Threaded Leader for Doctor Consultation Business Technology, Product & Business.
• Accountable Appointment business P&L and Single Threaded Leader for Technology, Product & Business.
• Launched new product line Halodoc Connect in Consult Doctor Business and expanded to 500+ Doctors
• Successfully completed Doctor Consultation team revamp for achieving profitability by 2022.
• Collaborated and played a key role in Diagnostic Business setup that includes strategizing & funding approval.
• Strategized and lead planning of CoDi Business - 2022 towards profitability viz Doctor Consultation,
• Appointments & Diagnostics

Jul 2020 – Aug 2021 · 1 yr 1 mo · Hybrid

• Drove organization re-design for operations vertical leading to clear structure with 6 different functions viz
• Teacher Acquisitions & Management, Course Management, Content Development, Sales & Support.
• Hired, Mentored and Managed performance of Managers, Supervisor and Leads and all levels for new functions
• in Operations. Leading cleat KPI setting, monitoring of metrics and improvement in Quality.
• Improved B2C sales by 2.5X in 6 months and 3X in 9 months by diving deep on the product pricing, discounting,
• clear metrics tracking and fostering a motivated environment for the Sales Team.
• Carved out a non-existent academic team in operations and raised the bar of quality in all 6 functions.
• Conceptualized and Launched a new business-line Semi-Private and New Language Korean, contributing ~10%
• of overall B2C business.
• Transformed Student Success from manually managed support to Process & Metrics driven by adopting CRM
• tools to achieve deeper understanding of Customer Service Quality Metrics (CSAT 4.9 FRT<30 secs).
• Hired VP / Head Engineering in India and spearheaded setting up of the India development team. Engaged 5 member Sr. developer team with average 15 yrs experience across Android, iOS, Backend & FrontEnd to
• Identify gaps in Technology with a long term vision of setting up India Development centre.

Apr 2019 – Mar 2020 · 11 mos · bangalore

• Setup 40+ teams across Backend, Android, iOS, Web, QE and SRE teams.
• Spearheaded re-architecture discussions across functions to ensure technology readiness for international launch & 10X business growth.
• Played a pivotal role in partnering with Operations, Business and Product teams to build product roadmap.
• Defined Key Technology Metrics and institutionalized metrics driven culture across technology team.
• Consistently maintained high scores on employee engagement and built successful careers for Individual contributors and people leaders.
• Institutionalized hiring and performance management framework to ensure inception and investment in the right talent.
• Key member of the leadership team in setting up and institutionalizing organization values.

Jul 2018 – Mar 2019 · 8 mos · Bangalore

• Restructured technology organization to better serve existing clients, acquire new customers and build
• nextgen products.
• Led initiatives to build platforms and migrate existing clients / products.
• Setup Customer Success Team that led client implementations and support. Team supported 2X (3 to 6)
• more clients with 35% less capacity.

Nov 2016 – Jun 2018 · 1 yr 7 mos · Greater Jakarta Area, Indonesia

• Defined key business, technology metrics and institutionalised metrics driven culture across company.
• Played instrumental role in setting up India development center, led programs and consolidation of engineering efforts across Bangalore, Jakarta, Yogyakarta & Hanoi
• Accountable for 75+ team across Supply management, Partner and Customer Support organizations across multiple business lines Pharmacy Delivery, Teleconsultation and Lab Service.
• Set up operations team vision, led key leadership hiring and executed strategies across multiple businesses and improved conversion rates by 200%.
• Strategized acquisition of 200+ Pharmacies & 100+ Doctors and expansion of operations across Indonesia.
• Transformed operational excellence across operations organization by setting up analytics and training the operations team to leverage technology.
• Strategized data flow from the partners (Pharmacies & hospitals) to halodoc platform to get real time inventory update which reduce customer friction and merchant cancellations.
• Led initiative to set up high quality catalog of 15000 medicinesand matching them across halodoc platform pharmacies via in-house tool Cerebro.
• Conceptualized the call center flows, identified products to improve call center productivity and oversaw adoption of new products and processes in customer service organization leading to lower resolution time and higher first call resolution.
• Successful set up a new product line halodoc managed care for corporate clients leading to higher cohorts on the transactions.
• Led Partner and Customer Service Teams Organization structuring, training, Hiring, Rewards & Recognitions programs leading to high employee engagement & low attrition rates (<1%)

Sep 2016 – Nov 2016 · 2 mos · Bangalore

• Wrapping up Long Pending Personal Work
• Setting Career Goals

Mar 2015 – Aug 2016 · 1 yr 5 mos · Bengaluru Area, India

• Accomplishments:
• Set up 12 member Technical Program Management team from scratch and established the function as integral part of organization with zero bad attritions till date.
• Lead merger of TaxiForSure with OLA from People (Retention and Growth), Technology (Strategize stack consolidations) and Program (Product feature prioritization and execution) perspective.
• Chief of Staff @ CTO office, driving key technology initiatives.
• Instilled Customer & Partner obsession across technology organization by driving focus on resolution of production incidents. Defined key metrics to measure and monitor operational excellence effectiveness.
• Established engineering operational excellence and reduced incoming production incidents rates to steady state of 60+ week from a range of 100 – 700 per week by training the customer and partner care. Increased resolution/actioned rates to 80% for incidents opened in the week working with engineering teams.
• Built quality engineering team of 85 member & 10 Leaders, steered unified test framework development and adoption leading to reduced regression time.
• Participated in the organization re-design and played vital role in transitioning and aligning entire organization to the new structure.

Feb 2013 – Feb 2015 · 2 yrs

• Accomplishments:
• Built a team of 25 member engineering team with developers, QA, SDET, program & product manager, development managers and quality managers for Fashion Tech Org in India.
• Launched fashion category on a new Detail Page platform requiring a significant re-architecture including migration from Mason / Perl to Java and new Amazon UI component.
• Launched several experiments and website feature on detail page leading to $60MM in incremental revenue.
• Lead a team that conceptualized and launched Complete the Look feature that generates automated looks to customers.
• Trained as Amazon Bar Raiser for recruiting best talent to amazon.
• Hired, Mentored and grew multiple engineering, program and product leaders for Amazon.
• Lead annual operations planning for Fashion Technology team in India involving strategic initiatives proposals, forecasting team growth, drafting and delivering organization goals.
• Consistently maintained high scores on employee engagement and built several success stories and successful careers for Individual contributors and people leaders.

Aug 2010 – Jan 2013 · 2 yrs 5 mos

• Accomplishments:
• Lead 15 member engineering team for amazon.*, endless.com / javari websites (United Kingdom, Germany, France and Japan) and myhabit.com by managing development and program management.
• Lead Design and Development of highly scalable engineering solutions to provide best in class customer experience for AMAZON.*, JAVARI.* AND MYHABIT.COM
• Set up multiple high performing engineering teams from scratch across different groups in Amazon.
• Managed and delivered multiple key SVP goals with end to end ownership.
• Successfully managed latency reduction program and improved performance of endless.com/javari.* by 50%
• Successfully managed Traffic program for Javari.* websites.
• Built International shipping on Javari.* a new revenue stream that constituted 10% of total revenue.
• Built authentication and checkout features to launch high end fashion site MYHABIT.com.

Sep 2007 – Sep 2010 · 3 yrs

• Responsibilities
• Schedule and Budget Management
• Feature prioritization and quarterly planning.
• Resource planning determination, coordination & team level negotiation
• Ownership & management of potential deliverables during the envisioning Design Development Stabilizing and Deployment phase of project.
• Status reports & information dissemination to the team & Management
• Project time & cost formulation, coordination, & issues management
• Lead Project meeting facilitation
• Conduct weekly meeting with Sales Operations team.
• Project Post Mortem facilitation.
• Propose and implement process improvements
• Identify areas of inefficiencies in operational and technical processes and drive strategies for improvement
• Work with Vendor Account Manager for ramp up of the vendor team.

Aug 2003 – Sep 2007 · 4 yrs 1 mo

• Responsibilities
• Functional Specification Development
• Schedule and Budget Management
• Resource planning determination, coordination & team level negotiation
• Make vs. buy evaluation & recommendations
• Procurement plan development, execution & basic contract management
• Status reports & information dissemination to the team & Management
• Project time & cost formulation, coordination, & issues management
• Lead Project meeting facilitation
• Customer interface & cross group collaboration
• Propose and implement process improvements
• Identify areas of inefficiencies in operational and technical processes and drive strategies for improvement
• Coaching and Mentoring raised performance levels of most of the team members
• Work with Vendor Account Manager for ramp up of the vendor team.

Feb 2003 – Jul 2003 · 5 mos

• Responsibilities
• Analysis, Design and Development.
• Develop/Deliver Technical Specifications.
• Responsible for the architecture design of the complete project
• Setting up and improving the coding standards and to ensure team follows the same
• Managing the requirements
• Responsible for providing the detailed design for developers.
• Responsible for project planning, tracking and oversight.
• Be a SME for the outsource project’s PL / PM.

Feb 2001 – Jan 2003 · 1 yr 11 mos · Bangalore, India

• Responsibilities
• Analysis, Design and Development.
• Develop/Deliver Technical Specifications.
• Responsible for the architecture design of the complete project
• Setting up and improving the coding standards and to ensure team follows the same
• Managing the requirements
• Responsible for providing the detailed design for developers.
• Responsible for project planning, tracking and oversight.
• Active member of Software Engineering software group responsible for the SEI CMM Level 3 certification for the company.
• Responsible for pre sales with few customers like IFlex and Philips

Jun 2000 – Jan 2001 · 7 mos

• Responsibilities
• Client place engagement at Infosys technologies.
• Responsible for the Analysis, design and coding of modules assigned.

Jul 1999 – Jun 2000 · 11 mos

• Responsibilities
• Client place engagement at Satyam
• Responsible for the Analysis, design and coding of modules assigned.

Jul 1998 – Jun 1999 · 11 mos

• Manufacturing and Subcontract Estimation
• Design and Drafting using Auto Cad
• Debugging of Test Software in C