Jun 2023 – Present · 3 yrs · Greater London, England, United Kingdom

• Product School is a global leader in Product Management training with a community of over one million product professionals. As a featured speaker, I help inspire the next generation of Product Managers to create innovative products and apply best practices in their work.

Sep 2022 – Nov 2024 · 2 yrs 2 mos · Greater London, England, United Kingdom

• Bumble is a leading player in the dating world with user base of multi million users
• I lead the product charter for Chat experience and AI on Bumble building solutions to help users engage better on app. This allows them to find their right companion and communicate with them effectively.

Sep 2020 – Sep 2022 · 2 yrs · Greater London, England, United Kingdom

• Leading the product effort for Community experience for our multi million strong community

Feb 2020 – Sep 2020 · 7 mos · Greater London, England, United Kingdom

• Leading product effort on Fulfilment and operational efficiency through supply side products:
• Landlord Panel - Landlord facing platform to update property details, availabilities, pricing and booking status. Launched multiple products including flexible tenant fee, offers engine, price recommendation and primary task dashboard to improve engagement. Key KPIs include - Improvement in booking confirmation rate, Response time for landlords
• Operational efficiency - Key initiatives include improved design on the admin tool used by business, sales and operations team, automation of critical processes, tools for pricing flexibility.
• Collaborating with stakeholders from business, category and operations to improve their productivity as well as increase the velocity of new supply on platform. Key KPIs include - Reduction in call drivers, Improvement in Requests closed/agent
• Both these areas contribute to overall NPS (Demand and Supply side)
• Led a 10 member cross functional team including devs, designers and a PM

Dec 2018 – Jan 2020 · 1 yr 1 mo · Bengaluru Area, India

• Product Manager - New Seller success
• Led product effort for experience of new sellers on amazon.in platform. Identified key gaps in journey of a seller related to listing, getting first order and maintaining continuity of orders on platform. Worked with global stakeholders to build new seller focussed products within amazon.in and amazon seller app platform to improve success rate as well as retention for newly launched sellers
• Led the product effort for personalised seller platform for India business. This ML driven platform was focussed on new sellers to guide them to most important actions they need to take based on their lifecycle on platform.

Apr 2018 – Jul 2018 · 3 mos

• Product Manager - Mobile Apps and Platform products
• Worked on high value ML driven platform projects for superior user experience across platforms.
• Launched ML based algorithm to deliver personalised ranking to a customer based on his past search and purchase behaviour. Worked closely with ML and data science team to create a data model taking user and hotel level signals as inputs used to power hotel search results delivering a personalised results maintaining same latency. This also helped us solve hotel cold start enabling new hotels to get their first booking faster.
• Improved search results conversion by ~10% and booking conversion by ~3%
• Launched persuasion system, an ML based insights generation engine providing users with relevant insights within the booking funnel. Improved step funnel conversion by 5% and booking conversion by 2%
• Led a 3 member team (2 Junior PMs and an intern) and a XFN squad of 8 members.

Apr 2016 – Mar 2018 · 1 yr 11 mos

• Product Owner - Web (Hotels LoB)
• Led revamp of entire desktop web product pioneering new front end which was supported by a revamped back end APIs driven through experimentation among variants improving conversion by 7% for domestic and by 16% for international hotels
• Worked on transition of apps from native to react native code improving the overall release cycle of apps. With react native we could leverage same codebase on both platforms and send over the air releases.
• Launched multi location search filter, allowing users to search with multiple locations/long tail locations as input

Feb 2014 – Mar 2016 · 2 yrs 1 mo

• Product Owner, UGC and ancillary products
• Built the product from scratch and achieved growth of 30% mom in terms of content(user ratings,
• reviews), 15% mom for new user acquisition,
• User engagement went up by 45% means more users were reading reviews. Conversion went up by 14% in
• cases where users were engaging with content.
• Built several products around UGC like search through reviews, value for money index which helped in A/B
• experimenting and gain user insights.
• Supply and Ancillary Products
• Ownership of strategic roadmap including supplier side website/app and ancillary products
• Grew extranet adoption by 15% using assisted flow for onboarding of hoteliers.
• Users engaging with extranet grew by 25%
• Reduced call drivers by 35% using new flow of FAQs within the supply side admin.
• Increased ancillary revenue of hotels business by 30% by creating new avenues for hotel supplier

Jun 2013 – Feb 2014 · 8 mos · New Delhi Area, India

• Working closely with Business Head and senior management to exploring new opportunities in business and supporting them in various assignments
• Key assignments and achievements include:
• Successfully Implemented an end user focused strategy which increased sales by 15% in existing markets and developed new markets
• Assessed sales force effectiveness and improvement areas, formed a 3-member team in each area to improve efficiency
• Successfully implemented new incentive structures for distribution channel partners to increase retention of channel partners and improving sales through them
• Analysed logistics impact on overall costing, identified alternate options and successfully reduced the logistics cost by ~12%
• Analysis of commercial functions and comparing them to industry standards to identify opportunities for cost reduction

Sep 2012 – Nov 2012 · 2 mos · Mumbai Area, India

• RPG Enterprise conducted a national level corporate consulting event . Projects provided were real life and required to conduct in depth analysis of situation and recommend viable solutions.
• The case i worked on was related to creating brand RPG.
• Key achievements include:
• Identifying target groups for brand RPG and ideal positioning.
• Conducting a live market research to understand current positioning of brand RPG, health and final goals
• Identified different attributes sensitive to target markets
• Designing frameworks for identifying ideal communication strategy and how to implement in different phases.
• Presentation included overall brand communication with tangible deliverables like logo, print ads, PR campaigns, TV commercial etc. It was presented to senior management of RPG group.
• Some of the recommendations from presentation were picked and implemented.

Apr 2012 – May 2012 · 1 mo · Gurgaon

• Analyzed how consumers behave while making an online purchase through a mobile
• app/website and what are the drop points across different stages. Studied the reasons for
• drop points and recommended ideas how to:
• 1. Reduce the number of drop points by merging stages.
• 2. Increase the engagement and make apps more interactive.
• 3. Increase the overall conversion rate.
• Made comprehensive presentations to Chief products officer and Director for driving new initiatives in products to increase the usability and encouraging the users to make a purchase.

May 2010 – Jun 2011 · 1 yr 1 mo · Gurugram, Haryana, India

• Responsible for Project Development for MNP and Service interaction gateway (SIG) services for a largest telecom provider company of Taiwan. Ensured high quality product delivery with stringent timelines