Jul 2018 – Jan 2019 · 6 mos · Noida

• Led integrated sales, delivery, and operational execution, aligning business development with delivery capabilities to drive revenue growth, portfolio expansion, and scalable service delivery.
• Scope:
• P&L Ownership | Sales & Delivery Leadership | Portfolio Expansion | Enterprise Client Acquisition | Delivery Scaling
• Key Responsibilities & Impact:
• Accelerated lead generation by 40% and improved conversion by 15% by implementing CRM-driven sales processes, structured pipeline management, and data-led sales optimization.
• Expanded delivery capacity by 45% by establishing MEAN Stack and Mobile development practices, enabling diversification of service offerings and entry into new markets.
• Aligned sales, delivery, and product teams to improve solution positioning, shorten sales cycles, and strengthen enterprise client acquisition.
• Built scalable delivery and resource planning frameworks, improving project predictability and enabling efficient portfolio expansion.
• Strengthened operational collaboration across business development, delivery, and customer engagement functions, improving execution consistency and customer outcomes.
• 💡 Bridging sales strategy and delivery execution to accelerate revenue growth and scalable service operations.

Oct 2016 – Jun 2018 · 1 yr 8 mos

• Advised growth-stage organizations on business transformation, delivery optimization, and operational scaling, helping leadership teams strengthen execution frameworks, improve profitability, and accelerate growth.
• Scope:
• Business Transformation | Operational Excellence | Delivery Optimization | Organizational Scaling | Talent Strategy
• Key Responsibilities & Impact:
• Accelerated business growth by 60% while improving profitability by 30% by redesigning operational processes, refining service offerings, and improving delivery efficiency.
• Restructured organizational team models and talent strategy, partnering with leadership and HR to recruit high-impact talent and strengthen capability alignment.
• Optimized delivery and project management frameworks, improving execution discipline, project predictability, and team productivity.
• Established quality management standards and governance practices, training teams to institutionalize consistent delivery excellence.
• 💡 Partnering with leadership teams to strengthen operating models, delivery systems, and scalable business growth.

Apr 2015 – Sep 2016 · 1 yr 5 mos · Noida

• Led global service delivery operations across APAC, EMEA, and North America, managing cross-functional teams and enterprise programs while driving operational efficiency, delivery excellence, and business growth.
• Scope:
• Global Delivery Leadership | Enterprise Programs | Resource Planning | Operational Excellence | Cross-functional Leadership | 200+ Professionals
• Key Responsibilities & Impact:
• Directed global delivery organization of 200+ professionals, overseeing distributed teams across multiple technology and product functions.
• Improved release success rate by 21% by implementing structured delivery governance, agile execution frameworks, and enhanced project visibility.
• Enhanced operational agility by 30% through optimized resource planning, forecasting, and talent deployment strategies.
• Partnered with executive leadership to expand enterprise accounts, securing $2M+ in recurring revenue growth through strategic client engagement.
• Strengthened delivery governance and reporting frameworks, improving decision-making visibility and execution predictability.
• 💡 Driving global delivery excellence by aligning operational systems, cross-functional teams, and enterprise client success.

Apr 2013 – Mar 2015 · 1 yr 11 mos

• Led frontend delivery operations across design, development, QA, project management, and account management functions, driving delivery excellence, operational efficiency, and scalable team growth.
• Scope:
• Delivery Operations | Resource Management | Delivery Governance | Quality Management | Cross-functional Leadership | 140+ Professionals
• Key Responsibilities & Impact:
• Directed frontend delivery organization of 140+ professionals, spanning design, development, QA, project management, and account management functions.
• Institutionalized utilization tracking and performance monitoring frameworks, consistently maintaining 90%+ resource utilization across teams.
• Spearheaded project governance and quality management frameworks, enabling the organization to achieve ISO-9001 certification and industry recognitions including NASSCOM Emerge50 and Deloitte Technology Fast awards.
• Partnered with HR and business leadership to scale the organization to 140+ professionals, strengthening technical capability and delivery capacity.
• Maintained 90%+ client satisfaction and retention rates, reflecting consistent delivery quality and strong stakeholder engagement.
• 💡 Driving delivery excellence and operational scale through structured governance, team leadership, and customer-centric execution.

Aug 2006 – Mar 2013 · 6 yrs 7 mos

• Progressively promoted from Team Lead → Project Lead → Project Manager → Head of Service Delivery, leading large cross-functional delivery teams and establishing scalable execution frameworks.
• Scope:
• Service Delivery Leadership | Client Engagement | Delivery Operations | Resource Management | Process Optimization | 80+ Professionals
• Key Responsibilities & Impact:
• Led service delivery operations for cross-functional teams of 80+ professionals, ensuring consistent execution across multiple projects and client engagements.
• Strengthened client relationships and delivery governance, consistently maintaining high service quality and customer satisfaction.
• Established structured delivery processes and performance metrics, improving operational visibility and execution consistency.
• Optimized resource planning and workforce allocation, improving delivery efficiency and team productivity.
• Drove continuous process improvement initiatives, enhancing project delivery standards and operational reliability.
• 💡 Building scalable delivery systems and high-performing teams to ensure consistent client success and operational excellence.

Sep 2005 – Aug 2006 · 11 mos

• Led development initiatives and introduced modern development frameworks, improving engineering productivity and code architecture.
• Scope:
• Application Development | MVC Architecture | Backend Engineering | API Integrations
• Key Contributions:
• Introduced MVC and OOP architecture practices, improving application structure and development scalability across projects.
• Delivered a major project in 30 days, significantly ahead of expected timelines and setting a new benchmark for delivery efficiency.
• Developed reusable database abstraction components, reducing query development time and improving coding productivity.
• Implemented data scraping solutions and SOAP-based API integrations, enabling cross-platform data exchange and automation.

Mar 2005 – Sep 2005 · 6 mos

• Developed web applications and advanced frontend components while strengthening expertise in JavaScript frameworks and MVC architecture.
• Scope:
• Web Development | JavaScript Engineering | AJAX Applications | MVC Frameworks
• Key Contributions:
• Built a full-featured JavaScript-based editor for a key enterprise client, enhancing application usability and functionality.
• Implemented AJAX-driven dynamic interfaces, improving user interaction and application responsiveness.
• Adopted and applied the organization’s MVC framework, accelerating development consistency and maintainability.

Apr 2003 – Aug 2004 · 1 yr 4 mos

• Started career in web development, building foundational expertise in web technologies, PHP development, and web application architecture.
• Scope:
• Web Development | PHP Applications | Web Design | Frontend Development
• Key Contributions:
• Transitioned from web design trainee to PHP developer within 5 months, demonstrating rapid technical learning and growth.
• Developed multiple PHP-based web portals, including e-commerce and auction platforms.
• Implemented modern HTML layout techniques using DIV-based structures, improving frontend flexibility and design scalability.