Monisha H Chandran

CEO

Trivandrum, Kerala, India15 yrs 5 mos experience

Highly Stable

Key Highlights

Expert in client onboarding and retention strategies.
Proficient in CRM and digital transformation initiatives.
Strong background in project management and client relations.

Stackforce AI infers this person is a Client Onboarding Specialist with expertise in CRM and digital transformation in the SaaS industry.

Contact

Skills

Core Skills

Client OnboardingCrmClient RelationsProject ManagementHr

Other Skills

Analytical SkillsApplicant Tracking SystemsBrandingBudgetingBusiness AnalysisBusiness DevelopmentBusiness MergersBusiness StrategyBusiness-to-Business (B2B)Customer RetentionCustomer SatisfactionCustomer ServiceDigital MarketingDirect SalesDrawing

About

As a Client Onboarding Officer at Srishti Innovative, a Deloitte Fast 50 and Red Herring Top 100 company, I oversee the process of bringing new clients onboard and ensuring their satisfaction and success. I coordinate with internal teams to understand and meet the client's needs, and I conduct client satisfaction surveys and ongoing communication. I have been in this role for over two years, and I have helped onboard and retain several key accounts in various domains. I also leverage my skills and expertise in customer relationship management (CRM), user experience (UX), and digital transformation to act as a consultant for established enterprise clients. I help them craft and implement cutting edge software solutions, such as websites, mobile and tablet apps, web services, server migration and configuration, and artificial intelligence (AI). I am passionate about delivering intuitive, aesthetically pleasing, and on-brand software products that are well defined, secure, and robust. I am part of a design-led software house that believes in innovation, quality, and customer satisfaction.

Experience

15 yrs 5 mos

Total Experience

10 yrs 1 mo

Average Tenure

5 yrs 4 mos

Current Experience

Srishti innovative

2 roles

Client Onboarding Officer

Aug 2021 – Present · 4 yrs 10 mos · India

Responsible for overseeing the process of bringing a new client onboard, ensuring that all necessary paperwork and contracts are completed, coordinating with internal teams to ensure that the client's needs are properly understood and met, and overseeing the successful transition of the client to ongoing support and service.
I am also responsible for conducting client satisfaction surveys and ongoing communication with the client to ensure their ongoing satisfaction and success.

Client OnboardingCustomer SatisfactionCRMProject Management