Muhammad Mustaqeem

Operations Associate

Lucknow, Uttar Pradesh, India12 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in social media compliance and risk mitigation.
Proven track record in brand protection across multiple markets.
Strong analytical skills to identify and address potential risks.

Stackforce AI infers this person is a Social Media Compliance Specialist with a focus on Risk Mitigation and Brand Protection.

Contact

Skills

Core Skills

Risk MitigationBrand ProtectionQuality AssuranceCustomer Experience

Other Skills

Analytical SkillsCritical ThinkingComputer LiteracyMicrosoft OfficeCustomer Relationship Management (CRM)Social ServicesWritten CommunicationCustomer SatisfactionDigital StrategyBusiness DevelopmentSmart WorkingLogical ApproachStrategic Communications

About

I am responsible for monitoring, analyzing, and evaluating digital and social media content to ensure brand integrity, regulatory compliance, and policy adherence. Your role plays a critical part in identifying potential risks related to misinformation, unauthorized claims, impersonation, and trademark misuse across online platforms.

Experience

12 yrs 9 mos

Total Experience

3 yrs 2 mos

Average Tenure

3 yrs 3 mos

Current Experience

Amway

Senior Executive

Feb 2023 – Present · 3 yrs 3 mos · Gurugram, Haryana, India · On-site

Monitor and audit social media content in both English and Spanish across 4 global markets (U.S., Canada, Dominican Republic, and Mexico) to reduce potential risks, ensure strict adherence policies, and promptly highlight and escalate identified issues to the market.

Analytical SkillsCritical ThinkingRisk MitigationBrand Protection

Quess corp limited

BSM Advisor

Mar 2019 – Feb 2023 · 3 yrs 11 mos · Lucknow, Uttar Pradesh, India · On-site

Prevent misleading, exaggerated, or non‑compliant messaging.
Ensure BSM stays optional, accurate, and properly positioned
Protect Amway’s brand, reputation, and ABOs

Teamlease services limited

BSM Advisor

Dec 2016 – Feb 2019 · 2 yrs 2 mos · Lucknow Area, India · On-site

Provided services to Amway india,
Prevent misleading, exaggerated, or non‑compliant messaging
Ensure BSM stays optional, accurate, and properly positioned
Protect Amway’s brand, reputation, and ABOs
Reduce compliance risk arising from trainings, events, and materials

Critical ThinkingComputer LiteracyRisk MitigationBrand Protection

Aegis limited

Senior Executive Quality

Dec 2012 – May 2016 · 3 yrs 5 mos · Lucknow, Uttar Pradesh, India · On-site

Monitoring Calls: Listen to recorded or live phone conversations between customer service representatives and customers to assess their adherence to quality standards.
Evaluating Performance: They assess various aspects of the call, such as agent behavior, communication skills, adherence to scripting or guidelines, accuracy of information provided, professionalism, and overall customer experience.
Scoring and Feedback: Call quality auditors use predefined evaluation criteria to score each call and provide detailed feedback to agents or their supervisors. Feedback may include areas of improvement, suggestions, and commendations.

Microsoft OfficeCustomer Relationship Management (CRM)Quality AssuranceCustomer Experience