Nadella Sita Rama Pavani

Operations Associate

Hyderabad, Telangana, India6 yrs 6 mos experience
Most Likely To SwitchAI Enabled

Key Highlights

  • Expert in Data Science and Machine Learning.
  • Proven track record in Business Development.
  • Strong communication and team leadership skills.
Stackforce AI infers this person is a Data Science and Business Development professional with strong technical and analytical skills.

Contact

Skills

Core Skills

Customer ServiceCommunicationData ScienceMachine LearningBusiness StrategyOperations ManagementCustomer Relationship ManagementSales StrategyBusiness DevelopmentClient Relationship ManagementSoftware DevelopmentProject ManagementData AnalysisTechnical SupportEngineering

Other Skills

TrainingProduct KnowledgeCross-functional Team LeadershipCustomer Escalation ManagementPython (Programming Language)Artificial Intelligence (AI)Neural NetworksStatisticsDeep LearningProbabilityTableauMySQLKey Performance IndicatorsTeam LeadershipProduct Development

About

1. As part of Data Science, my goal is to help clients make better business decisions, enable them to perform to higher standards by analysing complex data, identifying problem areas & building Machine Learning models. 2. Experienced Professional in Technical Support Representative & Associate Analyst in IT sector . 3. Good Team building with mixed cultured works & well at interactions. 4. Good Internet Researcher with excellence in Mechanical Core Fields. 5. Experience in Management, Business Development, Team Leading, Process Setup, Improvement & strategy. 6. Developed a short-term & long-term growth plan for the state of key top-line, bottom-line metrics and risk factors. 7. Managing &Handling Key Accounts, Vendors with their product movement and tie-ups with brands.

Experience

6 yrs 6 mos
Total Experience
11 mos
Average Tenure
1 yr 7 mos
Current Experience

Tech mahindra (formerly mahindra satyam)

Senior Customer Support Representative

Nov 2024Present · 1 yr 7 mos · Dundigal Gandimaisamma · On-site

  • 1. Managed inbound customer enquiries related to operational issues, ensuring timely and effective resolution.
  • 2. Collaborated with key internal and external stakeholders to address customer concerns and improve service delivery.
  • 3. Handled a wide range of activities and incidents, demonstrating flexibility and strong problem-solving skills.
  • 4. Worked closely with customers and business teams to identify appropriate solutions and agree on effective resolutions.
  • 5. Ensured priority customers were consistently informed during incidents through clear and proactive communication across multiple channels.
CommunicationTrainingProduct KnowledgeCross-functional Team LeadershipCustomer Escalation ManagementCustomer Service

Shimakh technology

Data Scientist

Sep 2023Sep 2024 · 1 yr · Bangalore Urban district · Remote

  • 1. Proficient in statistical programming languages such as Python and database query languages like SQL, with a strong foundation in software engineering principles and hands-on experience with data science tools.
  • 2. Solid applied statistical knowledge, including hypothesis testing, probability distributions, regression techniques, and maximum likelihood estimation, enabling data-driven decision-making.
  • 3. Good understanding of machine learning algorithms such as K-Nearest Neighbors (KNN), Naive Bayes, Support Vector Machines (SVM), and Decision Forests, with practical application capabilities.
  • 4. Strong grasp of multivariable calculus and linear algebra, forming the foundation for predictive modeling and algorithm optimization.
  • 5. Skilled in cleaning, transforming, and managing structured and unstructured data; experienced in building efficient data pipelines and improving data processing performance.
  • 6. Experienced with tools like Matplotlib, ggplot, and Tableau to create insightful visualizations that support data exploration and business storytelling.
  • 7. Ability to identify trends and patterns by integrating multiple analytical techniques and algorithms to derive actionable insights.
  • 8. Continuously explore emerging tools, technologies, and methodologies to develop innovative and efficient analytical solutions.
  • 9. Design and deliver end-to-end analytics solutions by combining statistics, machine learning, and domain understanding to solve business problems and support strategic decisions.
  • 10. Collaborate effectively with cross-functional teams and stakeholders to define data strategies, while contributing to decision-making processes.
  • 11. Lead discussions to evaluate the feasibility, scalability, and impact of AI/ML solutions for business processes and outcomes.
  • 12. Design, implement, and monitor data pipelines; actively share knowledge and best practices to promote effective data utilization across teams.
Python (Programming Language)Data ScienceArtificial Intelligence (AI)Machine LearningNeural NetworksStatistics+5

Idfc first bank

Senior Officer

May 2023Aug 2023 · 3 mos · Hyderabad, Telangana, India · On-site

  • 1. To Enhance & Retain customer profitability.
  • 2. Managing a diversified Retail Liability product portfolio catering to differing consumer
  • segments needs which includes, Savings, Salary, Trust & Term Deposit
  • 3. Design product policy to ensure improvements in sourcing quality Design.
  • 4. Design, construct & execute Product Acquisition campaigns which focus on increasing the
  • sales for key focus products to meet the revenue objectives.
  • 5. Ensuring seamless co-ordination with various groups like Business Intelligence, Marketing,
  • Technology, Operations, Compliance & Legal for complete product execution cycle
  • 6. Liaise with cross functional departments and collaborate with Senior Management to
  • implement New Strategies.
  • 7. Create high impact triggers & campaigns for retention, balance build-up, service and
  • cross-sell of retail products.
  • 8. Key Customer Relationship Management & supervision of all High Net Worth customer
  • programs.
  • 9. Managing back-end operations of Retail Liabilities, Digital Channels- ATMs/Debit
  • cards/Online payment/POS, Wealth Management and Third Party Products, Accounts
  • Payable (Vendor Payments) and Depository Services.
  • 10. Preparation and managing of budgets for the units under control.
Project ManagementKey Performance IndicatorsBusiness StrategyTeam LeadershipOperations ManagementProduct Development+7

Teleperformance

Senior Relationship Manager

Nov 2022Mar 2023 · 4 mos · Hyderabad, Telangana, India · On-site

  • AXIS BANK CLIENT
  • 1. Maintaining a deep knowledge of company products and services by Building, maintaining strong relationships with prospective and existing clients.
  • 2. Researching and pursuing new business opportunities - Identifying client needs and requirements and proposing suitable solutions.
  • 3. Providing clients with comprehensive product/service consultations, guiding their decision-making process & Upselling, cross-selling products/services to clients.
  • 4. Resolving complaints and issues efficiently in a timely manner.
  • 5. Meeting sales/revenue targets & Ensuring client satisfaction.
  • 6. Identify potential opportunities and inform the sales team to follow up.
  • 7. Educate and inform clients about the company’s products, services and special offers.
  • 8. Work with internal departments to ensure company meets clients’ expectations & Oversee customer relationship management system.
  • 9. Gain solid knowledge of competitors & Approach potential customers to establish relationships.
  • 10. Developing and implementing marketing strategies to grow the customer base.
ManagementProject ManagementBusiness StrategyOperations ManagementCross-functional Team LeadershipCustomer Service+5

Fourbrick technology

Python Programmer Intern

Jun 2021Sep 2021 · 3 mos · Remote

  • 1. Writing reusable, testable, and efficient code by delivering high-quality application.
  • 2. Integration of user-facing elements developed by front-end developers with server side logic, Implementation of security, data protection with Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3.
  • 3. Writing test-backed server-side code.
  • 4. Analysing requirements and designing new functionality.
  • 5. Supporting and fixing existing functionality.
  • 6. Design and implementation of low-latency, high-availability, and performant applications for building application layers.
  • 7. Able to integrate multiple data sources and databases into one system with Strong unit test and debugging skills.
  • 8. Understanding of the threading limitations of Python, and multi-process architecture with server-side templating languages like Jinja templating.
  • 9. Understanding of accessibility and security compliance {depending on the specific project} with the Knowledge of user authentication and authorization between multiple systems, servers, and environments
  • 10. Understanding of fundamental design principles behind a scalable application and familiar with event-driven programming in Python.
  • 11. Understanding of the differences between multiple delivery platforms, such as mobile vs desktop, and optimizing output to match the specific platform.
  • 12. Able to create database schemas that represent and support business processes and Proficient understanding of code versioning tools {such as Git, Mercurial or SVN}
ManagementPython (Programming Language)Employee TrainingStatisticsSoftware Development

Innomatics research labs

Data Science Intern

Nov 2020Jul 2021 · 8 mos · Hyderabad, Telangana, India · On-site

  • 1. As a Data strategist, I identify and integrate new datasets that can be leveraged through our product capabilities. I also work closely with the engineering team to strategize and execute the development of data products.
  • 2. Execute analytical experiments to help solve various problems, making a true impact across various domains and industries.
  • 3. Identify relevant data sources and sets to mine for client business needs and collect large structured/unstructured datasets and variables.
  • 4. Devise and utilize algorithms and models to mine big data stores, perform data and error analysis to improve models, and clean and validate data for uniformity and accuracy.
  • 5. Analyse data for trends and patterns and interpret data with a clear objective in mind.
  • 6. Implement analytical models into production by collaborating with software developers and machine learning engineers.
  • 7. Communicate analytic solutions to stakeholders and implement improvements as needed to operational systems.
Python (Programming Language)Machine LearningBusiness StrategyStatisticsNatural Language Processing (NLP)Requirements Analysis+6

Kakani holidays private limited

Senior Business Development Executive

Jan 2020Oct 2022 · 2 yrs 9 mos · Hyderabad, Telangana, India · On-site

  • 1. Familiarizing yourself with all products and services offered by our company.
  • 2. Procuring new clients through direct contact, word-of-mouth and collaboration with the marketing department.
  • 3. Attending networking activities to research and connect with prospective clients.
  • 4. Maintaining meaningful relationships with existing clients to ensure that they are retained.
  • 5. Suggesting upgrades or added products and services that may be of interest to clients.
  • 6. Crafting business proposals and contracts to draw in more revenue from clients.
  • 7. Negotiating with clients to secure the most attractive prices.
  • 8. Equipping staff with the technical and social skills needed to enhance sales.
  • 9. Reviewing clients' feedback and implementing necessary changes.
  • 10. Remaining in tune with trends in consumption to ensure that our offerings remain relevant.
  • 11. Identifying new revenue opportunities & Building business relationships with current and potential clients.
  • 12. Attending networking events to attract and retain clients.
Search Engine Optimization (SEO)Program CreationClient RelationsClient RelationshipBusiness DevelopmentCross-functional Team Leadership+9

Wipro limited

Quality Associate Analyst

Nov 2018Dec 2019 · 1 yr 1 mo · Hyderabad, Telangana, India · On-site

  • 1. Ads reviewer for Google AdWords based on the client policies in taking appropriate decisions .
  • 2. Adapting to the new policy changes and workflows for better performance and readiness for changes .
  • 3. Providing Training to the team members basis requirements of analysis and key inputs given by the training team and Quality team.
  • 4. Key player in improving aligned team and process quality performance.
  • 5. Keyword research: Researching for keywords and also finding out keywords that are closely related to what the advertiser wants to promote.
  • 6. Inform clients: Communicating with the clients and answers their queries related to the various schemes available for online advertising along with the new features or services offered by Google.
  • 7. Check advertisement content: To Check the quality of the content for advertisement and ensure that the text, images, or the audio-visual content that goes online is not offensive or violates any copyright laws.
  • 8. Help sales and technical support team: Helping the Sales team in achieving the targets for a given period and coordinates with the technical support team in the process of placing advertisements on web pages.
  • 9. Analyse campaign effectiveness: Monitoring and Analysing the effectiveness of a particular campaign which helps to decide whether the campaign is performing as expected and if not, how it can be tailored to generate more profit not just for Google, but for the advertiser too.
  • 10. Helps in the Search Engine Optimization (SEO) without which the ad campaign may not serve any purpose.
Project ManagementKey Performance IndicatorsBusiness StrategyOperations ManagementStatisticsGoogle Analytics+6

Vezlys soloutions private limited

Technical Support Representative

Mar 2018Sep 2018 · 6 mos · Hyderabad, Telangana, India · On-site

  • 1. Resolving the issues facing with the device mainly with the Blue Screen and Black screen errors .
  • 2. Application development.
  • 3. Any other works assigned by Team and project leads.
  • 4. Resolve customer complaints via phone, email, mail, or social media.
  • 5. Use telephones to reach out to customers and verify account information.
  • 6. Greet customers warmly and ascertain problem or reason for calling.
  • 7. Assist with placement of orders, refunds, or exchanges.
Project ManagementOperations ManagementCross-functional Team LeadershipProduct KnowledgeData AnalysisMicrosoft Excel+2

Electronics corporation of india limited (ecil), department of atomic energy, government of india.

Design, Development and Manufacture Engineer Intern

May 2017Jun 2017 · 1 mo · Hyderabad, Telangana, India · On-site

  • 1. Dimension and layout of back panels and enclosures.
  • 2. Mounting of components to back panels and enclosures.
  • 3. Routing and bundling of wire and cables neatly to meet wiring standards.
  • 4. Point to point wiring of relays, controls, PLCs, I/O Modules, VFDs, Interfaces, & Instrumentation.
  • 5. Troubleshoot panels as needed to eliminate wiring errors and component malfunctions.
  • 6. Maintain red line drawing mark-ups of changes required during fabrication.
  • 7. Communicate red line changes to Engineer or Team Leader for revision prior to completion.
  • 8. Communicates effectively with all team members, leads, builders, engineers and the Project Manager.
  • 9. The ability to meet deadlines under pressure.
  • 10. A high standard of quality and attention to detail.
  • 11. Perform other duties as assigned or as needed.
  • 12. Safety: Keeping safety as the priority when performing all duties.
  • 13. Willingness to Serve: Able to demonstrate a high level of service delivery to ensure customer satisfaction; properly deal with service failures and prioritize customer needs.
  • 14. Decision Making and Problem Solving: Able to take action in solving problems while exhibiting judgment and a realistic understanding of issues.
  • 15. Integrity: Able to be tactful, maintain confidences, and foster an ethical work environment; handle all situations honestly.
  • 16. Quality: Able to maintain high standards despite pressing deadlines; do work right the first time and inspect material for flaws; reinforce excellence as a fundamental priority.
ManufacturingProduct DevelopmentSoftware Development Life Cycle (SDLC)Geometric Dimensioning & TolerancingComputer-Aided Design (CAD)Product Design+1

Education

St. Peter's Engineering College

Bachelor of Technology - BTech — Mechanical Engineering

Jan 2014Jan 2018

Sri Gayatri Junior College

Intermediate

Apr 2012Mar 2014

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