Naina V

AI Researcher

Bengaluru, Karnataka, India6 yrs 11 mos experience
Most Likely To SwitchAI ML Practitioner

Key Highlights

  • Led successful AI chatbot product lifecycle management.
  • Designed sentiment analysis models for 100+ clients.
  • Achieved 85% accuracy in sentiment predictions.
Stackforce AI infers this person is a SaaS Product Manager with expertise in AI and machine learning.

Contact

Skills

Core Skills

Conversational AiProduct ManagementMachine Learning

Other Skills

Artificial Intelligence (AI)Client ServicesComputer-Aided Design (CAD)Cross-functional Team LeadershipDashboardsData ManagementDigital Signal ProcessorsGPT-3GPT-4JiraLarge Language Models (LLM)Managing AssociatesMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPoint

Experience

6 yrs 11 mos
Total Experience
6 yrs 11 mos
Average Tenure
6 yrs 11 mos
Current Experience

Sprinklr

4 roles

Manager 1 Ai/Ml

Oct 2025Present · 8 mos

Associate Manager, AI

Promoted

Oct 2021Present · 4 yrs 8 mos

  • Managed the full product lifecycle for AI-driven chatbots, reducing agent fallback rates by 35% and enhancing customer experience (CX) across use cases such as customer support, tech support, and delivery services.
  • Conducted API testing for chatbot integrations with WeChat and LINE across Chinese and Japanese markets, ensuring seamless multilingual support.
  • Designed and implemented sentiment analysis AI models for over 100+ clients, improving accuracy, scalability, and CSAT scores across diverse global industries.
  • Collaborated closely with cross-functional teams, including data science, engineering, and support, to drive feature adoption, design usage metrics, create macro-level visualizations, and track client-facing performance metrics. Defined root cause analyses (RCAs) for performance issues.
  • Developed LLM-powered models for context-based sentiment predictions, achieving an 85% accuracy benchmarkin English and advancing toward multi-language scalability.
  • Delivered enhanced sentiment insights, enabling clients to improve brand engagement strategies and optimize customer satisfaction.
  • Onboarded and consulted with 60+ clients, providing comprehensive explanations of product benefits, use cases, and limitations, while fostering trust and driving adoption.
  • Led a team of 6 associates/senior associates, effectively delegating tasks and ensuring successful product rollouts across diverse client portfolios
Conversational AIWritten CommunicationData ManagementSoftware as a Service (SaaS)Microsoft PowerPointArtificial Intelligence (AI)+19

Senior Associate, AI

Promoted

Mar 2021Oct 2021 · 7 mos

  • Data analysis
  • Data annotation
  • Pattern recognition
  • Ml model trainings
  • Assisting product managers with product delivery and road maps
  • Risk analysis of AI by feedback analysis
Research SkillsProduct ManagementMicrosoft ExcelMicrosoft PowerPointClient ServicesArtificial Intelligence (AI)+2

Associate, AI

Jul 2019Mar 2021 · 1 yr 8 mos

  • Data grouping
  • Market research
  • Pattern Recognition
Written CommunicationMicrosoft PowerPointMicrosoft OfficeData ManagementSoftware as a Service (SaaS)Microsoft Excel+1

National aerospace laboratories, bangalore

Engineer Intern

Feb 2019Mar 2019 · 1 mo · Bengaluru, Karnataka, India

  • Topic : Detection of faults in signals using Machine Learning.
Written CommunicationMicrosoft ExcelOral CommunicationMachine LearningPython (Programming Language)Wireframing+2

Education

CMR Institute Of Technology

Bachelor of Engineering - BE — Telecommunications Engineering

Jan 2015Jan 2019

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