Nakul Razdan — Technical Program Manager

I am a visionary Technical Program Management Leader with over 14 years of experience driving large-scale cloud and AI transformations for organizations. I am a trusted executive advisor with a proven track record of influencing organizational strategy, championing cultural change, and leading high-performing teams in fast-paced, ambiguous environments. My expertise lies in translating complex technical challenges into strategic programs that deliver significant business outcomes. I created and deployed an AI-driven platform that revolutionized OKR reporting engineering organization, fundamentally transforming strategic alignment and accelerating executive decision-making. I am also currently spearheading a company-wide initiative to cultivate an AI-ready workforce. A key highlight of my career was leading a global Data Residency program that launched capabilities in eight new regions, unlocking incremental revenue and cloud paid seats. I am also passionate about 0-to-1 products, having driven the successful end-to-end launches. This focus on impact extends to my work in streamlining development: I led the productization of a low-code framework that enabled a 10x faster creation of cloud data connectors. With a deep background in strategic planning, data management, and automation, I am dedicated to scaling operations and building teams that thrive on technical excellence. I am passionate about mentoring the next generation of leaders and am always seeking new opportunities to drive meaningful, measurable change at scale.

Stackforce AI infers this person is a SaaS and Fintech expert with a strong focus on program management and strategic leadership.

Location: San Francisco, California, United States

Experience: 14 yrs 8 mos

Skills

Program Management
Strategic Leadership
Data Governance
Product Management
Customer Success
Risk Management

Career Highlights

Led global data residency program unlocking millions in revenue.
Created AI-driven platform transforming OKR reporting.
Spearheaded initiatives for an AI-ready workforce.

Work Experience

Atlassian

Senior Principal Technical Program Manager (2 yrs 6 mos)

Principal Technical Program Manager, Data Residency (1 yr 8 mos)

Senior Program Manager, Customer Support Engineering (2 yrs 3 mos)

Fivetran

Sr. Staff Program Manager, Data Connectors Engineering (11 mos)

Goldman Sachs

VP, Sr. Product & Program Manager, Capital Markets Engineering (2 yrs 11 mos)

Product & Program Manager, Investment Banking Engineering (11 mos)

Product & Program Manager, Technology Infrastructure (3 yrs 6 mos)

MBA Summer Analyst (3 mos)

Education

MBA at SYMBIOSIS INTERNATIONAL UNIVERSITY

B.TECH at Guru Gobind Singh Indraprastha University

Nakul Razdan

Technical Program Manager

San Francisco, California, United States14 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led global data residency program unlocking millions in revenue.
Created AI-driven platform transforming OKR reporting.
Spearheaded initiatives for an AI-ready workforce.

Stackforce AI infers this person is a SaaS and Fintech expert with a strong focus on program management and strategic leadership.

Contact

Skills

Core Skills

Program ManagementStrategic LeadershipData GovernanceProduct ManagementCustomer SuccessRisk Management

Other Skills

AIAccess ManagementAgile MethodologiesAutomationBPMNBusiness AnalysisBusiness AnalyticsBusiness ContinuityBusiness IntelligenceBusiness Process ImprovementBusiness Process Re-engineeringBusiness StrategyCapital MarketsCollaborative LeadershipCollaborative Problem Solving

About

Experience

14 yrs 8 mos

Total Experience

3 yrs 8 mos

Average Tenure

4 yrs 2 mos

Current Experience

Atlassian

3 roles

Senior Principal Technical Program Manager

Promoted

Dec 2023 – Present · 2 yrs 6 mos · Hybrid

1. Strategic Leadership & Talent Development: Transformed OKRs Portfolio Management for CTO leadership team by driving AI, automation and data driven decision making, significantly improving visibility, decision-making speed and OKRs health. Playing a key role in shaping hiring practices and talent development for Technical Program Management at Atlassian.
2. Unlocked Enterprise Cloud Growth through Data Residency: Led the transformation of Enterprise Data Residency, a critical cloud adoption blocker. Developed a scalable, platform-based solution, unlocking millions of paid seats/MAU and millions in revenue across 8 regions in one year.
3. Championed Efficiency & Innovation in Data Residency Launch: Achieved a transformative 80% efficiency gain through a concurrent development and launch strategy for 6 Data Residency regions. Championed innovative initiatives like a bulk region creation process with 30% faster deployments and 95% testing automation.
4. Led a Global, Cross-Functional Team to Success: Led a program team of 300+ individuals across 80+ teams and 20+ time zones, successfully navigating technical complexities and aligning roadmaps with multiple vendors.
5. Customer-Centric Approach & Cost Optimization: Introduced the concept of leveraging GenAI to improve customer experience and reduce support costs. Additionally, identified and pitched cost-saving initiatives, contributing millions in cost avoidance goals.
6. Data Governance & Regulatory Compliance Expertise: Led the Data Governance program and spearheaded the prioritization of key Enterprise cloud regulatory compliance programs.

Global Cross-Functional Team LeadershipCost EfficiencyProgram LaunchData GovernanceProcess EngineeringOperational Efficiency+94

Principal Technical Program Manager, Data Residency

Promoted

Mar 2022 – Nov 2023 · 1 yr 8 mos · Hybrid

1. Accelerated Data Residency Expansion: Expanded Data Residency capability by launching 2 new regions, including Canada (3x larger than Singapore), in half the time while maintaining near zero downtime and achieving high self-service rates.
2. Data Residency Program Turnaround & Efficiency Boost: Led the successful turnaround of the Data Residency program, increasing efficiency by 700% (reduced migration downtime from 51 hours to 3 hours) and boosting customer satisfaction.
3. Early Delivery & Leadership Recognition: Spearheaded a Singapore Data Residency launch 8 weeks ahead of schedule (100% faster time-to-value for customers), exceeding expectations and earning leadership recognition including CxO acknowledgement.
4. Championed Innovative Solutions & Automation: Championed innovative solutions: Bulk region creation strategy (reduced effort by 75% for future launches). New automation framework (saved 2 weeks of calendar time and improved quality).
5. Leading Cross-Functional Teams: Led cross-functional teams (80+ members, 14+ departments, 14+ time zones) to successfully deliver complex technical initiatives within budget constraints and on tight timelines.

Global Cross-Functional Team LeadershipCost EfficiencyProgram LaunchData GovernanceProcess EngineeringOperational Efficiency+94

Senior Program Manager, Customer Support Engineering

Jan 2019 – Apr 2021 · 2 yrs 3 mos · Bengaluru Area, India · Hybrid

1. OKR Champion & Efficiency Architect: Owned and delivered a high-impact OKR program, reducing support operations effort by 40%, exceeding a key company objective.
Led a successful OKR program to optimize Atlassian's scale, reducing support engineer effort by 25%, contributing to the BHAG (Big Hairy Audacious Goal) of 50% customer effort reduction.
2. Flawless Launch & Customer Success Focus: Spearheaded the flawless launch of Atlassian's new ITSM solution (Jira Service Management) for Customer Success & Support, maintaining positive customer experience metrics (Initial Response Time, Net Promoter Score, Customer Effort Score, CSAT).
3. Strategic Visionary & Customer Champion: Led the execution of a major strategic shift for Atlassian Customer Success & Support, including ending single-node license sales, transitioning away from perpetual licenses. Championed cross-product implementation of customer consent for cloud data access across all Atlassian customers.
4. Scalable Operations & Product Adoption: Established product operations function for Jira Service Management and Ecosystem, driving adoption of customer contact, prioritization, and product quality practices across R&D centers globally.

Global Cross-Functional Team LeadershipCost EfficiencyProgram LaunchData GovernanceProcess EngineeringOperational Efficiency+94

Fivetran

Sr. Staff Program Manager, Data Connectors Engineering

Apr 2021 – Mar 2022 · 11 mos · Bengaluru, Karnataka, India · Remote

1. Successful Acquisition Integration: Successfully integrated Fivetran's first major acquisition, streamlining engineering processes & systems for a seamless onboarding experience.
2. Product Innovation & Efficiency Champion: Led the productization program for a cutting-edge language/framework (developed by CTO's research team) enabling 10x faster cloud data connector creation with low-code capabilities.
3. Scaling Global Engineering Operations: Established and scaled Fivetran's global Engineering Operations & Program Management function. This included: Hiring and mentoring team members across US, Ireland, and Russia. Standardizing program management practices across R&D globally.
4. Data-Driven Engineering Operations: Implemented a comprehensive engineering metrics & scorecard system, tracking key performance indicators like MTTR (Mean Time To Repair), resolution rate, and uptime.
5. Continuous Improvement Culture: Introduced continuous process improvement practices, optimizing quarterly planning, QBRs (Quarterly Business Reviews), and OKR (Objectives and Key Results) tracking for R&D.

Global Cross-Functional Team LeadershipCost EfficiencyProgram LaunchData GovernanceProcess EngineeringOperational Efficiency+94

Goldman sachs

4 roles

VP, Sr. Product & Program Manager, Capital Markets Engineering

Promoted

Jan 2016 – Dec 2018 · 2 yrs 11 mos

1. Strategic Technology Leader for Goldman Sachs: Led a strategic program to develop a next-generation technology platform for Goldman Sachs' global Debt Capital Markets business. This data-driven platform addressed inefficiencies, improved scalability, and enhanced reliability, positioning the business for future growth.
2. Industry Collaboration & Disruption Champion: Represented Goldman Sachs at an industry consortium with peers from JPMC, Citi, Wells Fargo, BlackRock etc. to disrupt the Fixed Income securities market by building a workflow automation platform.
3. Tech Savvy & Vendor Management: Evaluated and facilitated the selection of third-party products to support the new strategic platform development.
4. Regulatory Compliance Expert: Successfully led a critical and time-sensitive regulatory compliance implementation (MiFID-2) for the Debt Capital Markets division, ensuring adherence to financial regulations.
5. Agile Transformation & Leadership: Partnered with executive leadership and business stakeholders at Goldman Sachs headquarters in New York to define the platform strategy and lead an Agile transformation for a 70+ person organization.
6. Mentorship & Talent Development Advocate: Mentored budding Product Managers, Program Managers, and new hires globally on craft, culture, career development, and other aspects of working at Goldman Sachs.

Global Cross-Functional Team LeadershipCost EfficiencyProgram LaunchData GovernanceProcess EngineeringOperational Efficiency+94

Product & Program Manager, Investment Banking Engineering

Promoted

Jan 2015 – Dec 2015 · 11 mos

1. Automated Expense Management System: Spearheaded the development and global rollout of an algorithmic divisional expense management system. This initiative automated a previously unsustainable manual process for the Investment Banking Finance team, significantly boosting efficiency and earning appreciation from the divisional CFO.
2. Strategic Deal Management Application: Led the successful design and implementation of a strategic investment banking deal setup and management application. This digitalized and centralized multiple deal lifecycle workflows (KYC, Compliance, Legal staffing, Grey Listing), enabling improved efficiency and faster decision-making.
3. Enhanced Customer Service & Support: Managed the rollout of enhancements to an internal CRM-style ticketing and customer profile solution. This streamlined troubleshooting and technology provisioning processes, resulting in an improved customer experience for global client service and support teams.

Global Cross-Functional Team LeadershipCost EfficiencyProgram LaunchData GovernanceProcess EngineeringOperational Efficiency+94

Product & Program Manager, Technology Infrastructure

Jun 2011 – Dec 2014 · 3 yrs 6 mos

1. Global Failover Strategy & Risk Mitigation: Led the design, implementation, and pilot of a global failover strategy for Goldman Sachs' technology services division. This initiative mitigated concentration risk in Bangalore, ensuring service continuity and resilience.
2. Streamlined User Access Management: Spearheaded the optimization of the exception management process for terminated employee access removal. This led to faster turnaround times, reduced security risks, and minimized exceptions.
3. Cost-Effective & Efficient Team Transition: Successfully managed the cost-effective and operationally efficient roll-off and transition of the Singapore technology services team to Bangalore.
4. Automated Incident Communication: Optimized the global incident communication process at Goldman Sachs by 50% through automation, pre-approved content, and process simplification.
5. Enhanced Change & Release Management: Revamped the global technology change & release management process, reducing major incidents by implementing enhanced risk and impact controls.

Global Cross-Functional Team LeadershipCost EfficiencyProgram LaunchData GovernanceProcess EngineeringOperational Efficiency+94

MBA Summer Analyst

Apr 2010 – Jul 2010 · 3 mos · Bengaluru Area, India · On-site

1. Modernized Engineering Development Practices: Led the reengineering and streamlining of development practices within an engineering group. This initiative fostered increased efficiency, improved team collaboration, and potentially enhanced software quality.
2. Automated Technology Operations & User Experience: Spearheaded the process discovery, definition, reengineering, and automation of technology operations, specifically user communication and provisioning processes.