Navjyot Bhatti

Customer Success Manager

Pune, Maharashtra, India13 yrs 8 mos experience

Highly Stable

Key Highlights

Over 11 years of leadership experience in aviation.
Expertise in customer service and guest experience.
Strong skills in business development and lead generation.

Stackforce AI infers this person is a Business Development Executive with a strong background in customer service and aviation.

Contact

Skills

Core Skills

Customer ServiceLeadership

Other Skills

APACAccount ManagementAccount MarketingAppointment GenerationAppointment SchedulingAppointment SettingAttention to DetailAviationB2B MarketingB2B SoftwareBrand LoyaltyBuild Strong RelationshipsBusiness AcquisitionBusiness DevelopmentBusiness Meetings

About

At Predictiv, I am a Business Development Executive who specializes in generating qualified leads and opportunities for IT services and solutions. With over five months of experience in this role, I have developed account marketing, cold calling, and networking skills that enable me to work with a diverse and global clientele, delivering value propositions that meet their needs and challenges. Before joining Predictiv, I spent over 11 years as a Senior Cabin Crew at Air India Limited, where I honed my leadership, crisis management, team management, problem solving, and cross-cultural skills. I represented the national carrier airline with professionalism and excellence, providing exceptional guest experience and acting as a brand ambassador. I am passionate about learning new things and growing personally and professionally, and I am excited to apply my skills and expertise to the IT sector.

Experience

13 yrs 8 mos

Total Experience

6 yrs 10 mos

Average Tenure

Current Experience

Predictiv

2 roles

Customer Success Manager

Jan 2025 – Sep 2025 · 8 mos

Driving strategic client engagement and post-sales excellence across global B2B campaigns. At Predictiv, I lead end-to-end customer success initiatives from onboarding and campaign execution to performance analysis and revenue tracking. I collaborate closely with cross-functional teams to ensure seamless delivery, proactive issue resolution, and continuous value creation for our clients.

Business Development

Apr 2023 – Jan 2025 · 1 yr 9 mos

Air india limited

Sr. Cabin Crew

Jul 2011 – Oct 2022 · 11 yrs 3 mos · Mumbai, Maharashtra, India

Representing Air India as the National Carrier airline.
Delivering exceptional guest experience to every
single quest.
Show exceptional hosting and interaction skills. Display a warm, friendly and courteous attitude; builds rapport with customers. Identify opportunities to make a difference to the customers’ experience by pro-actively anticipating their needs throughout the flight. Personal and considerate towards customers and adapt approach to each customer based on the customer’s individual needs and preferences.
Act as a brand ambassador by displaying immaculate image and uniform standards. Demonstrate a positive and professional image with appropriate conduct and behavior at all times
Display an excellent attention to detail, which defines and differentiates the First Class experience. Ensure that the customer’s needs are anticipated at every stage of the flight
Responsible for safety and security onboard.
Ensuring guests feel welcomed/safe and valued from the
moment they board the aircraft.
Flexible to changing time zones, work well in Pressurized
environments and have the ability to keep calm and resolve
intense situations
Team work Oriented and High Communication skills.
Conduct Pre-flight Crew briefings and discuss necessary flight
Information.
Conduct Pre flight checks of the aircraft and make sure that
all emergency and safety equipment are prepare for the
flight.
Make safety and service announcements and
demonstration
Prepare the cabin for take off, landing and
monitoring inflight
Perform all duties following the company’s standard operating procedures and policies and all the regulatory requirements.
Being able to handle stressful situations in a calm an
effective manner.
Sensitivity to the unique environmental, cultural and
business needs of diverse cultures and communities
Trained for a Fast and effective response in case of any
emergency during the flight.