Jan 2021 – Jul 2024 · 3 yrs 6 mos · San Francisco Bay Area

• Product Lead for Gemini and other AI capabilities in Google Chat
• Previously, led Search and AI in Gmail

Oct 2019 – Dec 2020 · 1 yr 2 mos

• Led a dynamic product team revolutionizing transportation and food delivery experiences

Jul 2018 – Oct 2019 · 1 yr 3 mos

Nov 2016 – Jun 2018 · 1 yr 7 mos · Bengaluru Area, India

• Key Responsibilities
• Leading the implementation of Myntra's Loyalty Program focussed on maximising user engagement both online and offline
• Creating a new content based engagement channel for Myntra
• Heading Data Products function at Myntra with ownership of roadmap, product planning and prioritisation
• Key Achievements
• Business automation platform Palantir for automated decision making based on business targets
• Conceptualised and launched in house AB testing platform
• Customer retention platform based on AI driven prediction algorithms
• Customer segmentation and targeting tool for content and communication personalisation

Apr 2016 – Nov 2016 · 7 mos

• My key responsibilities as Senior Product Manager with Ola Corporate:
• Conceptualisation, Prioritisation and Execution of Product Roadmap for Ola Corporate
• Product Marketing of Corporate Specific Ride Models
• Continuous interaction with current and potential corporate clients
• Key Achievements:
• Launch of Ola's Outstation and Rental Categories (contributing to more than 10% of company revenue)
• Revamped and relaunched Ola's Carpool Product
• Created automated ride approval flow for corporate ride leading to incremental revenue of ~80Cr/Year
• Relaunch of Ride Later product to ensure ride guarantee (incremental revenue of ~45Cr/Year)

Oct 2015 – Mar 2016 · 5 mos

• As Product Manager for CRM, I created and managed Ola's CRM product.
• Key Responsibilities:
• Understanding customer pain points and devise product solutions for faster resolution of customer/driver issues
• Conceptualisation, Prioritisation and Execution of Product Roadmap for Ola Care
• Key Achievements:
• Implementation of new CRM, Zendesk (third party ticketing platform) and customer/driver feedback channel
• Response Automation to reduce driver cancellation led to significant drop in false driver cancellations
• Launched Ola Select, Ola's loyalty program for high frequency customers

Jan 2015 – Sep 2015 · 8 mos

• Key Responsibilities:
• Building, prioritizing and executing product roadmap for CRM product
• Understanding customer and driver pain points through in depth research
• Tracking and analysing key support metrics and take tactical/strategic actions if needed

Apr 2014 – Jan 2015 · 9 mos · Bengaluru Area, India

• Business Finance Manager for Electronics categories at Flipkart Marketplace with PnL ownership
• Key Responsibilities:
• Quarterly financial and strategic planning and execution with category teams
• Formulation of business strategy for month/quarter and monitor implementation
• Drive growth of seller and consumer base through strategic initiatives
• Key Achievements:
• Awarded as employee of the quarter for successfully managing Big Billion Day sale for Flipkart Marketplace
• Created new logistics pricing model which resulted in MP logistics cost reduction by 40%
• Overachieved category sales and margin target by 220% and 40% respectively

Apr 2013 – May 2013 · 1 mo · Mumbai Area, India

Aug 2011 – Jun 2012 · 10 mos · Paris Area, France

Jul 2010 – Jul 2011 · 1 yr · Mumbai Area, India