Neha D.

Operations Associate

Pune, Maharashtra, India8 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Certified ScrumMaster with extensive agile project management experience.
Proficient in using Jira and Power BI for project oversight.
Strong background in customer service and hospitality management.

Stackforce AI infers this person is a Project Management professional with expertise in Agile methodologies and customer service in the IT and hospitality sectors.

Contact

Skills

Core Skills

Project ManagementScrumAgile Project ManagementCustomer ServiceTravel ManagementSalesOperations Management

Other Skills

Agile MethodologiesBusiness ManagementBusiness StrategyCMDBCommodity MarketsCommunicationConsumer BehaviorCustomer Relationship Management (CRM)Digital MarketingEzeeFacebook MarketingForexGoogle Tag ManagerIT OperationsIncident Management

About

I am a Certified ScrumMaster with a background in IT-Project Management. Presently, I serve as the Assistant Manager at HCL Technologies. Over the last three years, I have been extensively engaged in overseeing and directing multiple projects using the agile methodology. I have gained proficiency in utilizing Jira for optimal Scrum practices, as well as implementing Lean Management techniques to enhance business processes. My experience also involves crafting reports and dashboards using Power BI for BSS, alongside managing BAU network operations.

Experience

8 yrs 9 mos

Total Experience

2 yrs 2 mos

Average Tenure

5 yrs 10 mos

Current Experience

Hcltech

3 roles

Assistant Manager

Promoted

Aug 2022 – Present · 3 yrs 10 mos · Noida, Uttar Pradesh, India

Microsoft ExcelMicrosoft PowerPointOperations ManagementProject ManagementPresentation SkillsScrum+10

Senior Executive

Oct 2021 – Oct 2022 · 1 yr · Noida, Uttar Pradesh, India

Project coordinator

Agile Project ManagementProject ManagementScrumProject DeliveryMigration ManagementPerformance Management+9

Management Trainee

Aug 2020 – May 2022 · 1 yr 9 mos · Noida, Uttar Pradesh, India

Agile Project ManagementOperations ManagementProject ManagementScrumProject DeliveryMicrosoft Power BI+3

Self employed

Hospitality Consultant

Feb 2021 – Present · 5 yrs 4 mos · India · Hybrid

Experienced in backpacker hostel and homestay management, specializing in operations, strategic planning, and growth consultation. Proficient in tools such as Slack, Ezee, and Wati, ensuring seamless management and operational efficiency.
As a dedicated community manager, I excel in organizing engaging events, local tours, and hikes, fostering meaningful guest experiences. With a strong background in guest relations and collaboration, I focus on driving mutual growth for hospitality businesses.
Additionally, I create compelling travel content and comprehensive guides, blending storytelling with insightful recommendations to enhance brand visibility.

Customer ServiceTravel ManagementSocial MediaConsumer BehaviorSlackFacebook Marketing+14