Neha Thakur

Operations Associate

Bengaluru, Karnataka, India10 yrs 2 mos experience
Highly Stable

Key Highlights

  • Over 9 years of HR lifecycle management experience
  • Proven expertise in performance management and employee engagement
  • Strong background in HR analytics for data-driven decisions
Stackforce AI infers this person is a Human Resources professional with a focus on employee engagement and performance management in corporate environments.

Contact

Skills

Core Skills

Hr OperationsOnboardingEmployee EngagementPerformance ManagementPayroll ProcessingTalent AcquisitionRecruitment

Other Skills

Data AnalysisWorkdayHRISServiceNowPeople AnalyticsDEI InitiativesHR ComplianceLearning & DevelopmentHR AuditsBenefits AdministrationIT RecruitmentHR AnalyticsCommunicationStrategic HiringContract Recruitment

About

Dynamic HR Professional with over 9 years of experience in managing the entire HR lifecycle, from Talent Acquisition and Onboarding to Employee Engagement, Payroll, and Exit Formalities. Proven expertise in Performance Management, Learning & Development, HR Operations, Rewards and Recognition, Compensation Benefit and Policy Formulation. Adept at handling HR Analytics to drive data-driven decision-making and improve organizational efficiency. Skilled in Grievance Handling, HR Audits, and ensuring compliance with labor laws. Strong experience in partnering with business leaders to align HR strategies with organizational goals, fostering a positive workplace culture, and driving employee performance.

Experience

10 yrs 2 mos
Total Experience
2 yrs 3 mos
Average Tenure
1 yr 1 mo
Current Experience

Accenture

Delivery Operation Senior Analyst

May 2025Present · 1 yr 1 mo · Bengaluru, Karnataka, India · On-site

  • Managed end-to-end onboarding and people movement processes for US based client, ensuring compliance with HR policies and country-specific requirements.
  • Handled HR queries, scripting, and data management to support employees and client stakeholders.
  • Worked extensively on Workday, Google Trix, Noogley, and gHire for onboarding, employee movements, and data accuracy.
  • Ensured data confidentiality and compliance, maintaining and updating process documentation (SOPs/LWIs).
  • Performed data analysis, reporting, and dashboards using MS Office, and HRIS tools to support leadership decision-making.
  • Conducted Root Cause Analysis (RCA), implemented process improvements, and ensured adherence to SLAs and client expectations.
  • Acted as SME, resolving queries, delivering training/knowledge transfer, and mentoring team members on HR processes and tools.
  • Supported rotational shift operations to deliver consistent HR services and maintain client satisfaction across time zones.
  • Handling incoming requests, cases, or tickets in a centralized system ServiceNow tool. Prioritizing background checks cases for candidates with joining dates sooner are moved to the top of the queue.
  • Tracking the status of each case — pending documentation, verification in progress, completed, or escalation needed.
  • Ensuring SLA (Service Level Agreement) compliance — e.g., background checks are completed within defined timelines.
  • Coordinating with internal teams (Recruiters, HRBPs, Compliance, IT, Legal) and external vendors (background verification agencies).
  • Monitoring workload distribution across the team so no case is delayed. Keeping accurate records and audit trails for compliance and risk management.
OnboardingHR OperationsData AnalysisWorkdayHRISServiceNow

Iquanti

2 roles

Associate Manager Human Resources

Promoted

Apr 2022Jan 2025 · 2 yrs 9 mos

  • Partnered with senior leadership to implement HR initiatives that boosted retention, engagement, and productivity across 1000+ employees.
  • Designed and executed employee lifecycle strategies from onboarding to exit, reducing early attrition and improving integration.
  • Introduced a data-driven performance management framework and a 6-month Leadership Development Program (80% internal promotions).
  • Built People Analytics dashboards and executive reports, providing actionable insights on engagement, turnover, and workforce trends.
  • Spearheaded internal mobility and employee listening programs, improving internal job movement by 18%.
  • Collaborated with global COEs to drive DEI initiatives and ensure cultural alignment across India.
  • Championed wellness programs and crisis response efforts—including vaccination drives and employee support programs.
  • Ensured 100% compliance with labor laws and HR audits; chaired the POSH ICC Committee for workplace safety and inclusivity.
  • Partnered on policy design, HR tech upgrades, and process improvements enhancing efficiency and employee satisfaction.
  • Led CSR programs (Gubbacchi / Nanhi Kali) supporting education for 50+ underprivileged girls through structured learning, mentoring & community engagement.
Employee EngagementPerformance ManagementPeople AnalyticsDEI InitiativesHR Compliance

Senior HR Executive

Nov 2019Apr 2022 · 2 yrs 5 mos

  • Employee Onboarding & Offboarding
  • 1. Performance Management
  • 2. Employee Engagement & Retention
  • 3. Compensation & Benefits Administration
  • 4. HR Compliance & Labor Law Adherence
  • 5. Talent Management & Succession Planning
  • 6. Rewards & Recognition Programs
  • 7. HR Metrics & Analytics
  • 8. Learning & Development
  • 9. HR Audits (ISO 9001, ISO 27001, SOC 1, SOC 2)
  • 10. Diversity & Inclusion (POSH, ICC Leadership)
Performance ManagementEmployee EngagementHR ComplianceLearning & DevelopmentHR Audits

Mobile programming llc.

HR Executive

Nov 2017Aug 2019 · 1 yr 9 mos · Bangalore

  • Managed HR operations, including payroll processing, benefits administration, and
  • compliance, ensuring 100% payroll accuracy, zero compliance violations, and improving
  • HR operational efficiency by 30%.
  • Led performance management, training, and leadership development programs,
  • increasing employee engagement by 30% and enhancing workforce productivity by 25%
  • through structured learning and coaching initiatives.
  • Streamlined HR audits and compliance, reducing policy violations by 40% and ensuring
  • 100% adherence to labor laws by implementing proactive risk assessment frameworks.
  • Acted as a strategic HR partner for benefits and compensation, resolving 95% of
  • employee concerns within 48 hours, increasing benefits satisfaction scores by 20%, and
  • improving total rewards program efficiency.
  • Led full-cycle talent acquisition, optimizing hiring processes and workforce planning,
  • reducing time-to-hire by 35%, improving offer acceptance rates to 92%, and increasing
  • new hire retention by 15%.
  • Served as an HR liaison between employees and stakeholders, implementing HR
  • technology solutions (HRIS, ATS, and AI-driven analytics) to automate 60% of HR tasks,
  • reducing administrative workload by 40%, and enhancing HR reporting accuracy.
Payroll ProcessingBenefits AdministrationPerformance ManagementHR ComplianceHR Operations

Trigent software inc

Recruitment Analyst

Nov 2016Oct 2017 · 11 mos · Bangalore

  • Managed full-cycle IT recruitment, handling 200+ candidates/month, conducting 50+
  • interviews, and onboarding 30+ hires/quarter to drive workforce planning.
  • Cut time-to-fill by 35% and boosted offer acceptance to 90%, aligning hiring strategies
  • with business objectives.
  • Refined job descriptions & competency frameworks, improving candidate-job
  • alignment by 25% and strengthening succession planning.
  • Optimized hiring with HR analytics & ATS tools (Workday, Greenhouse, Lever),
  • increasing efficiency by 40% and ensuring diverse hiring.
  • Implemented DEI hiring strategies, raising diverse hires by 30% while enhancing
  • employee engagement and organizational development.
  • Partnered with hiring managers & stakeholders to streamline recruitment workflows,
  • HR compliance, and employer branding, improving candidate experience.
IT RecruitmentTalent AcquisitionHR AnalyticsCommunicationRecruitment

Mobile programming llc.

IT Recruiter

Jul 2015Oct 2016 · 1 yr 3 mos · Gurgaon, India

  • Handling complete recruitment cycle i.e. from Manpower Planning till Induction of the suitable
  • candidate.
  • Recruiting IT professionals for direct hire with clients (C2H).
  • Good Experience with Permanent and Contract Hiring
  • Recruiting IT professionals for direct hire with clients.
  • Designed and implemented recruitment strategy on external and internal sourcing from Junior to senior level Employees, Utilizing recruiting resources such as internal company resume database, Internet database
  • Repositories (resume searching from job sites like Job postings on Naukri, Monster, Linked In,
  • and Referencing).
  • Phone screening, interviewing, scheduling
  • Assessing potential applicants for multiple positions.
  • Conduct preliminary telephone interview to assess potential candidates for clients.
  • Negotiation of annual salary for full-time positions.
  • Preparing and sending offer letter, and new joinees procedure
  • Providing information to all department regarding joining of new resource
  • Plan, organize, and conduct induction Programmed, devise the orientation plan for the new joiners.
  • Complete the joining formalities i.e. Collect the required documents, creation of login id, introduce and set the KRA for new joiners, & assigning Mentor as per the respective department wise
  • Involved in selection process, conducting aptitude test, final interviews, salary fitment, Screening,
  • Negotiation on various aspects of role & position offered
RecruitmentCommunicationTalent Acquisition

Education

Banasthali Vidyapith

Master of Business Administration (M.B.A.) — Human Resources Management

Jan 2013Jan 2015

Banasthali Vidyapith

Bachelor of Arts (B.A.)

Jan 2010Jan 2013

DAV PUBLIC SCHOOL SRESHTHA VIHAR DELHI-110092

Jan 1996Jan 2010

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