Jul 2024 – Feb 2025 · 7 mos · Australia · Remote

• AI-powered cold email platform optimising inbox deliverability.
• Led end-to-end development and launch of Smart Delivery, improving email deliverability tracking, achieving a 4% conversion rate in the first month, and driving $25,000 in new MRR.
• Enhanced product adoption, integrating Smart Delivery into the campaign creation flow, resulting in a 4x increase in usage and improved campaign performance.
• Optimized backend infrastructure, collaborating with engineers to increase email tracking capacity by 30x, ensuring system scalability and efficiency.
• Implemented data-driven enhancements, leveraging customer feedback to introduce insightful reporting features, boosting user engagement and retention.
• Drove cross-functional execution, aligning engineering, marketing, and support teams for seamless feature rollouts and customer success.
• Launched the SmartLead Certified Partner Program, connecting users with expert consultants, increasing retention and revenue growth.

Sep 2022 – Jul 2024 · 1 yr 10 mos · Sydney, NSW · Remote

• Thriday automates financial admin for Business owners.
• Delivered a multi-million-dollar white-label solution for NAB Bookkeeper within 6 months, enabling NAB business customers to streamline their financial admin. Met expectations of internal and external stakeholders by achieving critical milestones.
• Guided the strategic collaboration with NAB stakeholders to define product scope, manage change requests, and conduct rigorous testing, ensuring a seamless market launch with zero critical post-launch issues.
• Drove user-centric product development, conducting 20+ user interviews and feedback sessions to identify key pain points. Insights led to enhanced automation features, reducing user effort by 40% in key workflows.
• Executed Agile framework, driving sprint planning, backlog refinement, and retrospectives, ensuring timely delivery of key features like Allocations, Bill Manager, and Profit First, increasing CES from 46 to 53.
• Introduced agile process improvements, streamlining change request workflows, increasing sprint delivery turnaround time by 20%
• Directed quarterly roadmap planning, aligning with customer feedback and ensuring market competitiveness and product differentiators

Sep 2021 – Oct 2022 · 1 yr 1 mo · Sydney, New South Wales, Australia

• Data migration project
• The equipment finance internal system had inconsistencies with the data of their customers. I liaised with data Scientists, technical team and the business stakeholders to identify the gap within the systems and created the BRD, which was then used for time and cost estimations.
• Compliance with Banking Code of Practice (BCOP):
• Improved bank processes generate compliant guarantees for business banking.
• Elicited current and future state of processes for guarantees. Created process maps to analyse the risk impacts.
• Analysed all the existing training material for bankers in relation to guarantors. Identified gaps where the bank did not comply with BCOP. Proposed new content and streamlined all the information into one module. In this process I liaised with the Legal, Compliance and Change manager.
• A document which is used by the bankers while interacting with customers, had content which was out of date. I liaised with several stakeholder teams to understand the rationale and importance of the content and created a feedback matrix. I then proposed a new version of the document to the stakeholders.

Jun 2019 – Sep 2021 · 2 yrs 3 mos

• Managed stakeholder expectations by providing business value through digital solutions, that aligned with the company strategy. This was achieved through detailed analysis of the product, documentation of business requirements, prioritisation of the backlog and collaborating with the technical team to deliver the expected outcome.
• Delivered a regulatory product, right from inception to production. I played a key role in performing feature break downs, analysing technical systems and user experience. I thus converted complex requirements into tangible deliverables for the technical team.
• Accountable for the release procedures of the product into production, where I managed risks by liaising with Security, Compliance, Quality assurance and Operations team.
• Implemented Agile practices while managing a scrum team. Where we became adaptive to frequent organisational and requirement changes, with a key focus on collaboration and delivery.

May 2017 – Jun 2019 · 2 yrs 1 mo

• Developed the front end of a feature for an Asset finance project, addressing the design requirements. Thus providing a unique user experience, along with accessibility features.
• Liaised with quality assurance teams to source and analyse test data. Which was then used to perform automation tests for the application, thus reducing any risks in production.
• Collaborated with the Tech BA to provide accurate calculations for different Asset finance products to provide basis for testers to check quotation calculations.
• Analysed a user testing results, to provide a decision, as to which feature to build in the product. The outcome was to add a quote calculator to assist with the asset finance.
• Presented business stakeholders with fortnightly updates of the team project, explaining how the teams solution met the business requirements.

Oct 2016 – Jun 2017 · 8 mos · Sydney, Australia

• Preparing course curriculum, lecture content, presentation slides and exercises for students to grasp firm knowledge of Ruby-on-rails.
• Attending to and teaching students to troubleshoot programming problems that they face while learning the course.
• Assisting students to implement their own creative app ideas, thus empowering them with exceptional problem solving skills.

May 2016 – May 2017 · 1 yr · Sydney, Australia

• Generated leads for the sales team by building a micro-service using Amazon’s lambda function, for collecting client data before authorising access to company case-studies.
• Delivered a fully-functional web application, used to predict and respond to high demand of energy, while developing skills of a full-stack developer.
• Performed Unit Testing using energy data as a reference to provide accurate energy usage calculations and provide efficient code.
• Documented research on the AWS lambda technology and website wireframes/flow charts.

Dec 2014 – Mar 2015 · 3 mos · Sydney, Australia

• Delivered process optimization solutions to Lead Production Engineers in a fast paced dynamic environment by applying Lean Six Sigma tools for root cause analysis of a process fault.
• Designed and executed cost reduction projects by performing experiments, predictions through statistical analysis, FMEA risk analysis, validating protocols, to conform to quality management standards.
• Collaborating with employees of various departments for selection of specific machinery equipment to improve manufacturing operation, while also assisting with strategic developments for automating
• Documented validation reports and analysis reports of experiments for stake holders to monitor improvement on production line.
• Developed time-management, organizational skills while working in a professional environment.