Nicole F.

CEO

Palo Alto, California, United States9 yrs 3 mos experience

Key Highlights

Scaled Tesla's global repair order system by 35%.
Introduced NLP features with 75% accuracy.
Currently leading digital aftersales strategy at Scout Motors.

Stackforce AI infers this person is a Digital Product Leader in the Automotive industry, specializing in EV service systems.

Contact

Skills

Core Skills

Product StrategyDigital Platform LeadershipMl And Nlp Implementation

Other Skills

Roadmap OwnershipScalable Systems DesignService Tools & DiagnosticsAutomotive Service InnovationCross-Functional LeadershipEV ServiceNLP ImplementationInternal ToolsD2CGlobal Cross-Functional Team LeadershipProject ManagementProgram ManagementLeadershipSix SigmaLean Manufacturing

About

I’m a digital product leader with over a decade of experience building and scaling internal platforms for automotive service, diagnostics, and operations — with a focus on electric vehicles and high-impact team building. At Tesla and now Scout Motors, I’ve defined the vision, strategy, and execution for foundational service and CRM systems — from AI-enabled diagnostics to task prioritization tools. I’ve hired and mentored high-performing product teams and helped organizations move from fragmented systems to integrated digital ecosystems. Highlights: • Scaled Tesla’s global repair order system — increasing engineering output by 35% and enabling faster global deployment • Introduced NLP features that improved concern triage with 75% accuracy • Built and launched automated repair plans that reduced reschedules by 40% • Currently leading digital aftersales product strategy at Scout Motors — building the foundation for a new EV brand’s service platform • Attracting top product talent and growing a team to deliver on innovation and operational excellence I specialize in aligning business, tech, and user needs to build scalable systems that work — and I thrive in the space where complexity meets real-world results.

Experience

9 yrs 3 mos

Total Experience

2 yrs 11 mos

Average Tenure

6 mos

Current Experience

Rivian

Product Leader, Commercial Tech

Nov 2025 – Present · 6 mos

Scout motors inc.

Digital Product Leader | Service Tools, AI Systems & Customer Platforms

Apr 2024 – Oct 2025 · 1 yr 6 mos · United States

Leading the design, strategy, and execution of digital platforms that power Scout’s service and aftersales ecosystem — from diagnostics and repair order tools to AI-driven service chat and fleet management capabilities.
Key achievements:
Defined and launched MVPs for foundational service tools including task prioritization dashboards, technician suite, and DMS integration strategy
Built and mentored a high-performing product team, attracting top-tier talent with deep automotive and digital experience
Introduced AI/ML initiatives across service workflows to enhance forecasting, diagnostics, and customer engagement
Partnered with engineering, commercial, and operations leaders to align product roadmap with brand launch milestones
Drove quarterly digital strategy alignment with executive stakeholders

Roadmap OwnershipProduct StrategyDigital Platform LeadershipML and NLP ImplementationScalable Systems DesignService Tools & Diagnostics+5

Softledger

Technical API Consultant

Jan 2024 – Apr 2024 · 3 mos · Pittsburgh, Pennsylvania, United States · Remote

Career break

Relocation

Oct 2023 – Jan 2024 · 3 mos

Tesla

4 roles

Software Product Leader | Global Repair Order Platform & Internal Tools

Promoted

Mar 2020 – Sep 2023 · 3 yrs 6 mos

Owned the vision, roadmap, and execution of Tesla’s internal repair order and customer CRM systems, used globally across service operations.
Key achievements:
Increased engineering output by 35% through roadmap clarity and reduced feature rollback
Rebuilt internal CRM tools to enhance configurability and scalability — leading to a 3x increase in development velocity
Delivered automated repair plan feature, reducing reschedules by 40% and parts delay-related stall rate by 1.2%
Mentored and scaled product team talent within the org to expand capabilities across diagnostics and customer support workflows
Implemented analytics-backed backlog prioritization tied to business impact

D2CRoadmap OwnershipGlobal Cross-Functional Team LeadershipProduct StrategyDigital Platform LeadershipML and NLP Implementation+6

Technical Program Manager | Vehicle Diagnostics & Service Tools

Promoted

May 2019 – Mar 2020 · 10 mos

Built and executed Tesla’s vision for service diagnostics and vehicle modes across engineering, service, and UX.
Spearheaded NLP concern intake — achieving 75% classification accuracy
Developed diagnostic tools for pre-/post-repair insights, reducing return visits
Defined vehicle UI requirements to drive adoption of diagnostic features
Partnered with field techs and engineers to align tools with business need

ML and NLP Implementation