Feb 2025 – Apr 2025 · 2 mos · Dubai, United Arab Emirates · Remote

• Lead Management & Conversion: Handling inbound leads via calls, emails, and chat, qualifying leads, nurturing prospects, and closing sales.
• Customer Engagement & Relationship Building: Providing exceptional service, educating leads about our offerings, and fostering long-term relationships.
• CRM & Data Management: Logging interactions, maintaining accurate records, and analyzing lead data for insights.
• Communication & Coordination: Collaborating with marketing and sales teams, managing social media inquiries, and ensuring a seamless lead handover.
• Outbound Sales Support (as needed): Following up with past leads and reaching out proactively during free time

Nov 2024 – Mar 2025 · 4 mos · Mohali district, India · On-site

• Sales Strategy & Planning- Develop and implement B2B sales strategies to drive growth in virtual staffing services (e.g., virtual assistants, remote admins, executive assistants).
• Identify and segment target markets (real estate, e-commerce, solopreneurs, legal, medical, etc.).
• Create and track quarterly and annual sales plans aligned with business goals.
• Team Leadership- Lead, coach, and motivate the sales team to achieve KPIs and revenue targets.
• Provide training, roleplays, and performance evaluations to improve cold calling, outreach, and closing techniques.
• Recruit and onboard new sales reps when needed.
• Client Acquisition & Relationship Management- Personally handle key accounts and high-value clients to maintain satisfaction and retention.
• Engage in high-level sales calls, discovery meetings, and contract negotiations.
• Oversee proposal creation, pricing discussions, and client onboarding handover to operations.
• Performance Monitoring & Reporting- Track daily, weekly, and monthly sales metrics (calls, demos booked, conversions).
• Use CRM tools (e.g., HubSpot, Zoho, Salesforce) to analyze pipeline, lead stages, and close rates.
• Report directly to the GM/CEO on sales forecasts and progress.
• Collaboration Across Departments- Work closely with marketing to align lead generation campaigns with sales goals.
• Coordinate with operations to ensure client staffing needs are met promptly.
• Collaborate with HR for the recruitment of qualified virtual staff.
• Market Intelligence- Stay updated with market trends, competitor offerings, and client expectations.
• Suggest pricing or service model improvements based on industry demands.

Jun 2024 – Oct 2024 · 4 mos · Mohali district, India · On-site

• Portfolio Oversight- Manage the performance of real estate assets in the portfolio, ensuring profitability, occupancy, and value appreciation.
• Continuously monitor KPIs across all properties (e.g., NOI, IRR, occupancy rates, capital expenditures).
• Develop short-term and long-term plans for each asset based on performance data and market trends.
• Investment Strategy & Asset Optimization- Collaborate with senior leadership on investment strategy and identify opportunities to expand/divest the portfolio.
• Oversee due diligence, underwriting, and ROI projections for new acquisitions.
• Recommend repositioning or redevelopment plans for underperforming assets.
• Financial Analysis & Reporting- Prepare and present quarterly and annual portfolio performance reports to executive leadership and investors.
• Conduct sensitivity analyses, risk assessments, and valuation studies for all real estate assets.
• Ensure portfolio performance aligns with company financial goals.
• Stakeholder Management- Act as the primary liaison between investors, property managers, finance teams, and legal counsel.
• Provide regular updates and strategy sessions to investors, lenders, and joint venture partners.
• Represent SSL Realty in board meetings, investor calls, and industry forums.
• Market & Risk Analysis- Stay updated on real estate trends, regulatory changes, and market dynamics across key regions.
• Anticipate market downturns or policy risks and recommend defensive or opportunistic strategies.
• Analyze competitor portfolios and industry benchmarks to inform decision-making.
• Collaboration with Operations & Development Teams- Coordinate with property management and development teams to ensure execution aligns with portfolio strategy.
• Oversee capital improvement projects, leasing strategies, and asset repositioning plans.
• Ensure compliance with zoning, regulatory, and ESG standards

Dec 2023 – Apr 2024 · 4 mos · India · On-site

• Client Relationship Management- Serve as the main point of contact for assigned clients or member organizations.
• Build trusted relationships with stakeholders across IT, consulting, and tech companies.
• Conduct regular check-ins, feedback sessions, and satisfaction assessments.
• Service Delivery Oversight- Coordinate with internal teams (e.g., research, policy, events, digital services) to ensure timely delivery of services and benefits to members.
• Ensure alignment between client needs and Nasscomm's offerings (e.g., training programs, thought leadership, innovation initiatives).
• Onboarding & Engagement- Lead the onboarding of new members/clients, explaining service entitlements and engagement opportunities.
• Educate clients on programs, webinars, research access, certifications, or any special initiatives.
• Encourage active participation in forums, councils, and events.
• Performance Monitoring & Reporting- Track key metrics like client satisfaction scores, renewal rates, engagement frequency.
• Prepare monthly and quarterly reports for leadership on account performance and risks.
• Use CRM tools to manage client interactions and maintain updated records.
• Issue Resolution & Escalation- Proactively identify and resolve service issues or gaps.
• Escalate complex challenges to relevant departments while ensuring clients are updated throughout.
• Act as a voice of the customer in internal discussions and feedback loops.
• Market & Industry Awareness- Stay informed on IT/tech industry trends, client business models, and digital transformation challenges.
• Suggest service or content updates based on client pain points or evolving needs.

Jun 2023 – Aug 2023 · 2 mos · San Jose, California, United States · Hybrid

• Client Relationship Management- Serve as the main point of contact for commercial accounts (SMBs, mid-market, and large enterprises).
• Foster long-term relationships with clients through regular check-ins, strategic reviews, and proactive support.
• Act as a trusted advisor to clients for IT solutions, digital services, and staffing needs.
• Account Growth & Revenue Expansion- Identify upsell and cross-sell opportunities in existing accounts across IT consulting, staff augmentation, or digital transformation services.
• Work with internal delivery and pre-sales teams to propose customized solutions.
• Consistently achieve or exceed revenue and margin targets for assigned accounts.
• Pipeline & Forecast Management- Maintain accurate records of account activity, growth forecasts, and opportunities in the CRM.
• Provide regular status updates to senior leadership on account health, risks, and opportunities.
• Collaborate with the sales leadership to drive strategic account planning.
• Service Delivery Oversight- Ensure timely and quality delivery of services and support by coordinating with internal technical and delivery teams.
• Monitor client satisfaction levels through feedback loops, performance reviews, and SLAs.
• Resolve escalations and ensure corrective actions are implemented quickly.
• Proposal & Contract Management- Coordinate the preparation of SOWs, proposals, pricing models, and renewals.
• Negotiate commercial terms and maintain profitability while addressing client needs.
• Market Understanding & Insights- Stay updated with industry trends, client challenges, and emerging technologies relevant to commercial sectors.
• Provide client feedback to marketing and product teams for service improvement and innovation.

Apr 2022 – Jun 2023 · 1 yr 2 mos · Remote

• Client Engagement & Relationship Management- Act as the primary liaison between Pyramid and assigned SI clients.
• Develop deep relationships with client delivery managers, vendor management teams (VMS), and procurement contacts.
• Conduct regular account review meetings, quarterly business reviews (QBRs), and client feedback loops.
• Revenue & Growth Ownership- Identify new project requirements, demand pipelines, and areas for account penetration.
• Drive revenue growth through staff augmentation, professional services, and project-based consulting.
• Achieve or exceed assigned sales quotas and account growth KPIs.
• Delivery Coordination & Fulfillment- Work closely with recruiting teams to ensure high-quality and timely submissions of candidates.
• Track interviews, onboarding, redeployments, and consultant performance on projects.
• Minimize backouts, no-shows, and last-minute fallouts by coordinating closely with delivery leads.
• Compliance & Process Management- Ensure all submissions and hires comply with the SI's SLAs, onboarding processes, and background checks.
• Maintain up-to-date documentation and status reports for all open requisitions and placements.
• Work through VMS tools like Fieldglass, IQNavigator, Beeline, etc.
• Reporting & Pipeline Management- Maintain and update CRM tools with accurate pipeline, placement, and revenue data.
• Provide weekly and monthly updates to leadership on account health, forecast, and risks.
• Flag urgent hiring needs or challenges early and provide strategic solutions.
• Collaboration & Market Awareness- Collaborate internally with sales, recruiting, HR, and onboarding teams to streamline operations.
• Stay informed on industry trends, rate changes, client scorecard metrics, and competition.

Feb 2022 – Apr 2022 · 2 mos · Remote

• Onboarding & Pre-boarding- Coordinate onboarding for new hires across W2, C2C, and full-time employee categories.
• Send welcome packages, collect employment documents (I-9, W-4, E-Verify, etc.), and ensure completion of onboarding paperwork.
• Schedule orientation and day-one check-ins for consultants joining client projects.
• Compliance & Documentation- Ensure timely completion of Form I-9 and E-Verify processes in line with USCIS guidelines.
• Collect and validate documentation such as work authorization (EAD, H1B, Green Card), contracts, and background verification forms.
• Work with legal and immigration teams on visa documentation and onboarding of H-1B resources.
• Background Check & Client-Specific Requirements- Initiate background checks (criminal, drug screening, education/employment verification) through approved vendors.
• Coordinate with the client onboarding teams to meet site-specific or VMS onboarding protocols.
• HR Systems & Reporting- Maintain accurate employee records in the HRIS and VMS platforms.
• Update onboarding trackers, generate weekly reports on joining status, and flag delays to stakeholders.
• Ensure consultant start dates, project details, and employment status are accurately reflected for payroll processing.
• Consultant Experience & Support- Act as a point of contact for onboarding queries, pay schedule clarifications, or benefits enrollment assistance.
• Support consultant engagement by scheduling introductory sessions, post-onboarding feedback, and regular follow-ups during the initial 90 days.

Sep 2021 – Feb 2022 · 5 mos · Remote

May 2021 – Sep 2021 · 4 mos · Sahibzada Ajit Singh Nagar, Punjab, India · Hybrid

• Proposal Development- Review RFP/RFI/RFQ documents and develop detailed compliance matrices and response outlines.
• Write, edit, and proofread technical and non-technical proposal sections including executive summaries, company qualifications, past performance, and staffing plans.
• Customize templates and boilerplate content based on solicitation requirements.
• Compliance & Quality Assurance- Ensure all responses comply with proposal instructions, evaluation criteria, and contractual terms outlined by the issuing agency.
• Maintain adherence to agency-specific formatting standards (e.g., GSA, DoD, VA, State agencies).
• Conduct quality checks on narrative flow, grammar, and compliance prior to submission.
• Collaboration & Coordination- Work closely with sales, recruiters, SMEs, contract administrators, and leadership to gather input and develop cohesive narratives.
• Coordinate proposal timelines, internal review cycles, and submission processes under tight deadlines.
• Participate in bid/no-bid reviews and contribute to strategy discussions for high-value pursuits.
• Knowledge Management & Templates- Maintain and update the internal content library, resumes, past performance databases, and proposal templates.
• Research competitor proposals and winning strategies to improve writing and positioning.
• Post-Submission & Follow-Up- Support post-submission requests such as clarifications, oral presentations, or documentation updates.
• Track the status of submitted proposals and assist in debriefs and lessons learned documentation.

Jan 2021 – May 2021 · 4 mos · Sahibzada Ajit Singh Nagar, Punjab, India · On-site

• US Onboarding Coordination- Manage onboarding for W2 and C2C consultants placed with US clients.
• Collect and verify onboarding documents such as I-9, W-4, work authorization (H1B, GC, EAD, etc.).
• Coordinate with consultants for joining formalities, welcome kits, and day-one readiness.
• Compliance & Documentation- Ensure all documentation meets US federal and client-specific compliance standards.
• Handle E-Verify checks and ensure I-9 compliance for W2 employees in coordination with the US HR/legal team.
• Prepare and maintain accurate onboarding files for audit readiness.
• Background Checks- Initiate background verification (criminal, drug test, education, employment) using US vendors.
• Track the progress of BGVs and follow up for pending items or discrepancies.
• Consultant Support & Communication- Act as the liaison between consultants, recruiters, payroll, and the US HR team.
• Address consultant queries regarding onboarding, benefits enrollment, and compliance steps.
• Schedule orientation sessions and conduct follow-up for post-joining support.
• HR Systems & Reporting- Update and maintain records in the ATS/HRMS and ensure consultant data is accurate.
• Generate daily/weekly onboarding reports and share status with stakeholders.
• Track onboarding KPIs like TAT, documentation compliance, and consultant satisfaction.

Jan 2017 – Mar 2025 · 8 yrs 2 mos · India · Remote

• Proposal Development- Review RFPs, RFQs, and RFI documents and create proposal outlines and compliance matrices.
• Write, edit, and proofread proposals in response to client solicitations, ensuring clarity, accuracy, and alignment with the client's objectives.
• Develop content for executive summaries, company capabilities, technical solutions, past performance, staffing plans, and other proposal sections.
• Collaboration & Coordination- Work closely with the sales, business development, and subject matter experts (SMEs) to gather information and ensure proposal alignment.
• Collaborate with internal teams to refine proposals, share feedback, and adjust content based on review cycles.
• Manage proposal timelines, ensuring that deadlines are met and proposals are submitted on time.
• Research & Tailored Content- Conduct research on potential clients, competitors, and industry trends to inform proposal development.
• Customize content to match client-specific requirements, industry standards, and pain point.
• Compliance & Formatting- Ensure compliance with all proposal requirements, including formatting, content length, submission guidelines, and evaluation criteria.
• Maintain proposal templates, best practices, and content libraries to ensure consistency in all future proposals.
• Post-Submission & Follow-Up- Assist in post-submission follow-up, including clarifications, oral presentations, and addenda.
• Provide feedback on proposals and lessons learned to improve future submissions.