Nikunj Jain — CTO

I believe great systems are designed to evolve, not just to scale.” I’m a Software Architect with over 12 years of experience designing, building, and scaling high-availability, data-intensive distributed systems for global tech leaders including Salesforce, Amazon, and Uber. My expertise spans Payments and FinTech platforms, where I’ve led architecture for multi-tenant services, KYC systems, loan origination engines, and omni-channel communication products — serving millions of users globally. I thrive in 0→1 product environments, collaborating across product and engineering to translate complex problems into scalable, observable, and maintainable solutions. Key Impact Areas: Scalable Distributed Systems (1K–10K TPS, <200ms p99 latency) FinTech & Payments Architecture – KYC, Loan Origination, Wallets Cloud-Native / Serverless Systems (AWS Lambda, DynamoDB, S3) Microservices & Data Modeling | Kafka, Redis, Java, Go Engineering Leadership | 0→7 Team Growth | Agile, TDD, CI/CD Notable Achievements: * Scaled Uber’s Help Content Platform to 1.4K QPS with <50ms latency * Built Amazon’s multi-tenant OEM platform (serverless) from scratch * Architected Salesforce Omni-Channel Messaging for enterprise CRM users * Designed KYC and Collections Platform at Navi; integrated CKYCR Registry Technical Stack: Java | Go | AWS | Kafka | Redis | MySQL | PostgreSQL | Node.js | Microservices | Serverless | DynamoDB Open to Staff Engineer / Principal Architect / Engineering Leadership opportunities across India, UAE, Singapore, and Hong Kong, especially in FinTech, Payments, Cloud, and Large-Scale Systems. I am reachable at: nikunj165@gmail.com

Stackforce AI infers this person is a Fintech and Cloud-native Systems Architect with extensive experience in scalable distributed systems.

Location: Bengaluru, Karnataka, India

Experience: 13 yrs 1 mo

Skills

Distributed Systems
Software Development
Microservices
Payments Architecture
Agile Methodologies
Content Management

Career Highlights

Scaled Uber's Help Content Platform to 1.4K QPS.
Built Amazon's multi-tenant OEM platform from scratch.
Architected Salesforce Omni-Channel Messaging for enterprise CRM.

Work Experience

Salesforce

Lead Member of Technical Staff (1 yr 6 mos)

Amazon

Senior SDE (SDE3) (1 yr 1 mo)

Uber

Senior Software Engineer (2 yrs 6 mos)

Grab

Engineering Manager (1 yr 7 mos)

Lead Software Engineer (10 mos)

Adobe

Member of Technical Staff-II (3 yrs 8 mos)

Flipkart.com

Software Engineer (1 yr 11 mos)

Education

B.E. at Netaji Subhas Institute of Technology

CBSE at Class XII 2008

Higher Secondary (12th) at Doon Public School

Nikunj Jain

CTO

Bengaluru, Karnataka, India13 yrs 1 mo experience

Key Highlights

Scaled Uber's Help Content Platform to 1.4K QPS.
Built Amazon's multi-tenant OEM platform from scratch.
Architected Salesforce Omni-Channel Messaging for enterprise CRM.

Stackforce AI infers this person is a Fintech and Cloud-native Systems Architect with extensive experience in scalable distributed systems.

Contact

nikunj.jain@salesforce.com +919899886194 LinkedIn

Skills

Core Skills

Distributed SystemsSoftware DevelopmentMicroservicesPayments ArchitectureAgile MethodologiesContent Management

Other Skills

Apache KafkaApache ZooKeeperBack-End Web DevelopmentCC++Code ReviewCore JavaDecision-MakingDesign PatternsEclipseGitGoHBaseHadoopHive

About

Experience

13 yrs 1 mo

Total Experience

2 yrs 3 mos

Average Tenure

1 yr 6 mos

Current Experience

Salesforce

Lead Member of Technical Staff

Dec 2024 – Present · 1 yr 6 mos · Bengaluru, Karnataka, India · Hybrid

Distributed SystemsSoftware Development

Amazon

Senior SDE (SDE3)

Oct 2023 – Nov 2024 · 1 yr 1 mo · India · On-site

Device Softwares Services

Distributed SystemsSoftware Development

Uber

Senior Software Engineer

Sep 2020 – Mar 2023 · 2 yrs 6 mos · India · Hybrid

Leading the content platform (CMS) of Uber's Support Division aka Customer Obsession.
What we manage:
Help centre articles across all verticals of Uber's line of businesses.
Saved replies and IVR content for agent handled contact resolution.
Self serve automations for all context users, be it riders, eaters, earners or merchants.

Object-Oriented Programming (OOP)Agile MethodologiesMicroservicesBack-End Web DevelopmentDecision-MakingSoftware Development+2

Grab

2 roles

Engineering Manager

Promoted

Feb 2019 – Sep 2020 · 1 yr 7 mos

Promoted to Engineering Manager, grew the Funds Flow backend team from 0 to 7 engineers in one year with zero attrition, fostering a culture of high performance and ownership.
Directed the high-level and low-level architectural design for all major payment initiatives, ensuring robust, scalable, and future-proof solutions for GrabPay.
Championed engineering excellence by implementing Test-Driven Development (TDD), rigorous code reviews (SOLID, DRY), and achieving >80% unit test coverage.
Established a strong observability culture, actively monitoring and optimizing system performance (QPS, latency, CPU/memory) through caching, query tuning, and indexing.
Tech Stack: Go, Kafka, Redis, MySQL, AWS Cloud.

Object-Oriented Programming (OOP)Agile MethodologiesMicroservicesBack-End Web DevelopmentDecision-MakingSoftware Development+3

Lead Software Engineer

Apr 2018 – Feb 2019 · 10 mos

Worked on Interoperable QR Payment (Offline acceptance) for Indonesia.
Designed and built a QR generation/decode service.
Built a P2M payment processing layer.

Object-Oriented Programming (OOP)Agile MethodologiesMicroservicesBack-End Web DevelopmentSoftware DevelopmentDistributed Systems+2

Adobe

Member of Technical Staff-II

Jul 2014 – Mar 2018 · 3 yrs 8 mos · Noida Area, India

Worked in Adobe Experience Manager®, a comprehensive content management platform solution for building websites, mobile apps and forms - making it easy to manage your marketing content and assets.

Object-Oriented Programming (OOP)Agile MethodologiesSoftware DevelopmentDistributed SystemsCode ReviewContent Management

Flipkart.com

Software Engineer

Jul 2012 – Jun 2014 · 1 yr 11 mos · Bengaluru Area, India

Flipkart built its own Payment Aggregator Service for other merchants by exposing its web APIs for Charging, Refund and Query requests.
Project: Monitoring and Alerts System
It detects degraded success rate performance across various system internal metrics like CC/DC/Net Banking, Visa/MasterCard, etc.
Designed and developed the whole system including Classes and Database Schema.
Did a thorough statistical analysis of data and designed algorithms for generating alerts.
Used Null Hypothesis and Poisson Distribution technique to detect the various kind of anomalies.
Built a reporting suite on top of MAS to send daily success rate reports across different dimensions.
Software Tools/Skills: Spring Framework(Java), MySQL, Quartz Scheduler, Tomcat, Maven
Project: Flipkart Wallet
Wallet Service where customers could keep some money for buying products from Flipkart.
Added new APIs to support money transfer from one Wallet to another.
Owned the product end-to-end and resolved any wallet related bugs and issues.
Project: PayZippy Console
Worked as full stack developer of console.
Designed and developed portals for operations tasks. Scheduling emails for scheduled and unscheduled downtimes.
Project: PayZippy Core
Did Integrations for SBI Net banking, HDFC, American Express EMI for core payment workflow.