Nilansh Mamgain

Customer Success Manager

India7 yrs 1 mo experience

Most Likely To SwitchHighly Stable

Key Highlights

7+ years in Customer Success Management
Expert in driving retention and customer satisfaction
Proven track record in managing strategic accounts

Stackforce AI infers this person is a Customer Success Manager with expertise in B2B SaaS and account management.

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Skills

Core Skills

Customer Success ManagementAccount ManagementSales StrategyClient AcquisitionSales ManagementKey Account ManagementClient StrategyBusiness Development

Other Skills

ARR / Retention / CSATEnterprise ClientsStrategic AccountsStakeholder ManagementTeam LeadershipCustomer SatisfactionData AnalysisStrategic PlanningSales ProcessesClient ManagementProduct PromotionCustomer Relationship Management (CRM)Target IdentificationTarget AudienceClient Engagement

About

Customer Success Manager with 7+ years of experience across B2B SaaS, digital marketplaces, and platform-led businesses, currently managing strategic and enterprise accounts and leading a team of 8+ professionals. I specialize in helping customers achieve measurable business outcomes by aligning product capabilities with their goals — driving higher adoption, stronger retention, and improved customer satisfaction. Over the years, I’ve consistently managed high-value client portfolios, owned escalation and CSAT metrics (4.8+), and delivered data-driven insights that enable sustainable growth. What I bring to the table: ✔ Strategic account ownership & stakeholder management ✔ Team leadership, mentoring & performance management ✔ Escalation handling & customer advocacy ✔ Retention, churn reduction & lifecycle management ✔ Business reviews, value realization & growth planning ✔ Upsell and expansion through customer success strategies I’ve worked closely with cross-functional teams (product, ops, analytics) to represent the voice of the customer, improve processes, and strengthen long-term partnerships. Known for being calm under pressure, structured in execution, and strong in executive communication. 📌 Currently open to: Customer Success Manager | Senior CSM | Strategic / Enterprise Account Manager roles in SaaS, Fintech, B2B platforms, and product-led organizations.

Experience

7 yrs 1 mo

Total Experience

1 yr 9 mos

Average Tenure

4 yrs 1 mo

Current Experience

Meesho

Customer Success Manager

Apr 2022 – Present · 4 yrs 1 mo · Bangalore Urban, Karnataka, India · Remote

Manage and nurture a portfolio of high-value strategic supplier accounts, driving
long-term retention and category growth
Lead and mentor a team of 8 account managers, ensuring performance consistency,
quality delivery, and customer satisfaction.
Analyzed performance data to provide strategic insights and recommendations,
helping suppliers optimize their business on the platform

ARR / Retention / CSATEnterprise ClientsStrategic AccountsStakeholder ManagementTeam LeadershipCustomer Success Management+1

Justdial

Senior Category Sales Executive

Aug 2021 – Feb 2022 · 6 mos · Noida, Uttar Pradesh, India · On-site

Inside Sales & Client Acquisition at JD Mart
Spearheading client acquisition and managing the full inside sales cycle on JD Mart’s B2B platform. Developing sales strategies to drive revenue, onboarded new clients, built customized portfolios and ensured seamless post sale support.

Sales ManagementSales ProcessesSales StrategyClient Acquisition

Indiamart intermesh limited

Key Account Manager

Mar 2019 – Mar 2021 · 2 yrs · Noida, Uttar Pradesh, India · On-site

Key Account Management & Client Strategy
Managing service for key clients, delivering tailored solutions to enhance ROI and optimize ongoing campaign, also providing strategic service upgrades based on evolving business needs and market dynamics.

Product PromotionCustomer Relationship Management (CRM)Key Account ManagementClient Strategy

Callhealth

Business Development Executive

Jul 2018 – Jan 2019 · 6 mos · Hyderabad, Telangana, India · On-site

Maintaining strong business relationships with decision-makers at client organizations and identified potential customers to drive growth. Organising & managing outdoor health camps across corporate offices to enhance brand presence and engagement.
Initiating meetings with hospital stakeholders to
generate business opportunities- both one- time engagements and long- term partnerships.

Target IdentificationTarget AudienceBusiness Development

Mercedes-benz t&t motors

Internship Trainee

Jul 2017 – Oct 2017 · 3 mos · Faridabad, Haryana, India · On-site

Hands on experience in marketing strategies and
promotional techniques used by Mercedes Benz and its
competitors. Planning and coordination of outdoor off-road events, enhancing customer engagement and brand visibility

Event ManagementPublic Relations