Sep 2022 – Present · 3 yrs 8 mos · Bangalore Urban, Karnataka, India · Hybrid

• As an HR Consultant & Freelancer, I partner with startups and businesses to build scalable HR processes, optimize talent strategies, and drive organizational success. My expertise spans recruitment, budgeting, employee relations, policy development, performance management, compensation & benefits, HR analytics, and training & development.
• ✅ Talent Acquisition & Workforce Planning: Streamlining hiring processes, attracting top talent, and aligning recruitment with business goals.
• ✅ HR Policy & Compliance: Developing and implementing HR policies, ensuring labor law compliance, and setting up structured HR frameworks.
• ✅ Budgeting & Compensation Planning: Assisting businesses in workforce budgeting, designing competitive salary structures, and optimizing benefits programs.
• ✅ Employee Relations & Engagement: Resolving workplace concerns, fostering positive work culture, and enhancing employee productivity.
• ✅ Performance Management: Designing and implementing feedback-driven performance systems and coaching leadership on effective reviews.
• ✅ HR Metrics & Analytics: Leveraging data-driven insights to improve decision-making, workforce planning, and business outcomes.
• ✅ Training & Development: Creating onboarding programs, leadership training, and succession planning to drive long-term growth.
• I help businesses set up strong HR foundations that drive efficiency and employee satisfaction. Let’s connect and collaborate!

Sep 2019 – Sep 2022 · 3 yrs · Bangalore

• Worked closely with the CHRO and Head of Group People Services to design and implement an innovative operating model, unifying diverse operational services into a cohesive and colleague-centric framework.
• Successfully built and led a high-performing, future-ready team, integrating AI-enabled query management and advanced technologies to enhance service efficiency.
• Spearheaded the adoption of shared services across Indonesia, Vietnam, and Serbia, rapidly upskilling teams and expanding capabilities through continuous improvement and data-driven insights.
• Partnered with regional leadership to ensure the seamless transition, integration, and sustained operation of key services, maintaining uninterrupted service delivery.
• Led the setup and management of recruitment operations, learning operations, query management, and global mobility services, with plans for further expansion.
• Collaborated with the CHRO to champion strategic leadership by leveraging market trends, data analysis, and colleague insights, positioning the organization as a leader in internal people services.
• Established SLAs and control frameworks, ensuring consistent and reliable service delivery.
• Fostered operational excellence by transforming key service processes, achieving measurable improvements in colleague experience and efficiency.
• Built strong relationships with stakeholders and external service providers, ensuring high-quality, cost-effective service delivery.
• Inspired and motivated an agile, multi-skilled team, fostering a culture of innovation and best practices.
• Proactively managed and mitigated operational risks to maintain compliance and service reliability, consistently exceeding SLAs.

May 2017 – May 2019 · 2 yrs · Kormangala · On-site

• Directed two global programs with a team of 32 consultants, driving efficiency and accuracy in compliance audits and operational performance.
• Played a key role in hiring women returning to work after a career break, providing mentorship and creating growth opportunities to foster talent reintegration.
• Introduced ML-based automation frameworks, reducing Average Handling Time and ensuring long-term operational scalability.
• Spearheaded cross-functional projects to align operations with DEI goals, fostering innovation and inclusivity across the workforce.
• Collaborated with leadership to develop strategic repositories and implement automation processes, ensuring seamless HR service delivery aligned with organizational policies and procedures.
• Elevated team performance by fostering cross-functional skills in business acumen and strategic partnership, empowering the team to deliver high-quality results in a dynamic environment.

May 2015 – May 2017 · 2 yrs · Bengaluru Area, India · On-site

• Optimized HR Technology: Successfully implemented an advanced HR technology roadmap, integrating solutions that boosted efficiency, reduced handling time, and elevated service satisfaction.
• Global Service Transformation: Designed and executed people services transformations, ensuring policy compliance and delivering exceptional services across diverse global regions.
• Championing Diversity: Partnered with veteran hiring programs and launched a women returnee initiative, driving workforce diversity and reintegrating skilled professionals.
• Data-Driven Insights: Developed workforce analytics to provide actionable insights for leadership, enabling data-driven decision-making and strategic planning.
• Strategic Collaboration: Worked with senior leadership on governance and strategic initiatives, aligning HR strategies with business objectives and enhancing executive engagement.
• Risk & Compliance Leadership: Designed a proactive risk management framework, minimizing compliance gaps and reducing audit findings.
• Leadership Development: Mentored and cultivated future leaders through robust succession planning, fostering an inclusive culture and ensuring sustained growth.
• Service Delivery Excellence: Enhanced quality across Separation Services, Background Screening, Employee Listening, and Governance, ensuring alignment with organizational values.
• Relationship Management: Leveraged strong collaboration skills to work effectively with cross-functional teams, stakeholders, and external partners, achieving operational excellence.

Nov 2012 – May 2015 · 2 yrs 6 mos · Bangalore · On-site

• HR Operations and Employee Lifecycle Management Expertise:
• Employee Terminations:
• Facilitated discussions with employees and managers, approved resignations, and ensured accurate updates in relevant systems.
• Employee Retention:
• Proactively managed retention strategies to address concerns, enhance engagement, and reduce attrition.
• Employee Transfers:
• Oversaw global, domestic, and intra-campus transfers by coordinating with managers and stakeholders, securing necessary approvals, and initiating processes seamlessly.
• Mobility Coordination:
• Partnered with the mobility team to facilitate smooth employee relocations and resolve relocation challenges efficiently.
• Leave and Work Arrangements:
• Managed Unpaid Leave of Absence (ULOA) cases and implemented flexible work arrangements to support employee needs.
• Onboarding:
• Delivered a seamless onboarding experience, ensuring timely activation of employees in HR systems.
• Documentation & Compliance:
• Issued resignation acceptance and relieving letters, maintaining accurate records for
• compliance.
• Vendor Management:
• Streamlined vendor operations and fostered effective collaboration to enhance service delivery.

Sep 2011 – Oct 2012 · 1 yr 1 mo · Bangalore

• Mobility team provides end to end support to employees traveling on assignment from IBM India to different countries across which includes providing them with the assignment letter, Forex advance, monthly payments etc.
• Professional experience
•  Handling the payroll related query.
•  Handling the claims related query.
•  Traveling related expenses.
•  Handling the full and final settlement.
•  Leave management.
•  Handling the policy related approvals and query.
•  Admin work
• Training:
•  Conducted the training session for new joinee.
•  Conducted several session for process training.

May 2010 – Aug 2011 · 1 yr 3 mos · Noida Area, India

• 1)Recruitment: Responsible for End to End Recruitment.
• 2) General HR activities:
•  Defining job description of Employees.
•  Responsible for conducting Inductions to new joinees, Exit Interviews.
•  Operate and maintain the time-office activities.
•  Handling Employee Relations and Communications.
•  Updating and maintaining Manpower File, Personnel Filing and record management.
•  Employee engagement program.
•  Admin work
• 3)Vendor Management:
•  Managed vendor management metrics and reported and documented them.
•  Managed the vendor relationship to deliver best value.
•  Created relationships across vendor accounts.
•  Resolved all the vendor queries and solved employee issues through conflict resolution.
•  Provided expertise for documenting long term agreements.

Dec 2009 – Apr 2010 · 4 mos · Bangalore

• Tasks performed:
•  Responsible for the full life cycle of recruitment.
•  Sourcing profiles in Job portals (Naukri, Monster, Times Jobs & Linkedin) and Short-listing
• profiles based on the specifications of the requirement.
•  Upload the CVs into the Vendor Portal.
•  Coordinating with the clients for the requirements and interview process.
•  Interacting with the clients regarding the requirements and interview schedules during various
• stages.
•  Scheduling the candidates and putting them for an interview.
•  Sending daily reports to the HR manager.
•  Once the candidate is through all the rounds, following up till the candidates join.
•  Managing and be a part of walk-in and Job Fairs organized by the Company.
•  Co-coordinating the recruitment process with the HR Manager and maintaining the necessary
• reports daily, weekly and monthly basis.
•  Giving the training to new joinees.