Jan 2015 – Apr 2019 · 4 yrs 3 mos · Kochi, Kerala, India

Jan 2014 – Dec 2014 · 11 mos · India

• As the Head - Sales & Alliances I was responsible for Corporate customer acquisitions and interaction, building strategic alliances and partnerships. End to end business and marketing strategy orientation.
• Worked with product team to built an applicant tracking system which was meant to help recruitment firms change the way they do their work. Was a scalable platform ahead of its time.

Jan 2009 – Dec 2013 · 4 yrs 11 mos · Kochi, Kerala, India

• Designed, implemented, and oversaw the TaTa Docomo Multi-Channel program, including developing account strategies, implementing sales strategies, and coordinating resources necessary to optimize business relationships and sales. Engage in selling SMB and Enterprises accounts, including qualification, demonstration, and closure. Organize and participate in programs to build and maintain end-user awareness (trade shows, regional roundtable meetings, product promotions). Provide marketing input to management, including market trends, competitor activity, and fresh markets. Maintained thorough product knowledge, including the ability to demonstrate products, position products vs. competitive products, and in-services end-users.
• Achievements
• We have initiated and expanded relationships within Tata Docomo channels, achieving a 115% annual revenue goal in the first year.
• We have defined and implemented a single brand delivery focus to build sales support, increase overall brand awareness, and enhance technical and competitive knowledge for the product portfolio.
• We are acknowledged as the top performer for Kerala within the Tata Docomo distributor program.

Aug 2005 – Nov 2008 · 3 yrs 3 mos · United Arab Emirates

• As the Area Sales Manager of the Sharjah region, I was reporting to Sales Head -Retail Banking. I was directly responsible for developing, implementing, and ensuring all branch sales and marketing objectives.
• Managed a culturally diverse team of 67 sales officers, 12 team leaders, 15 telesales executives, and six sales coordinators. Managed day-to-day sales activities to ensure Account Executives met monthly targets selling Accounts, Overdrafts, Car loans, Credit cards, and Personal loans.
• Ensured effective operational structure encompassing recruiting, hiring, and developing sales staff, promotion, and business development. Using methods of Behavioural-based interviewing, Coaching, Mentoring, Appraisal, Identifying and developing core Competencies. Launched training practices for the sales team resulting in increased lead conversion percentages from 5 to 11 percentage points. Monitored and evaluated sales process, productivity levels, and marketing opportunities from which strategy was derived to implement business plans and managed sales team efforts for achieving the same.
• Identified a huge product gap in the card business and Initiated a project with the product team for a new Co-branded CC. Played an Instrumental role in getting Lulu Group to partner with ADCB. Worked closely with marketing & product teams for implementing ADCB touchpoints loyalty program and periodic offers for cardholders.
• Pioneered cross-selling Payroll Accounts to Corporate banking-Business account clients, which resulted in 37,000+ personal accounts opened in 2 years and still growing. Analyzed competitor banks Payroll Account clients' needs and behaviors, developed value-added proposals, and attracted them to ADCB.
• Augmented sales target by 163% in 2006, 231% in 2007, 306% in 2008, exceeding forecasted target growth by a huge margin each year. Achieved and surpassed all daily and monthly requirements for the entire region.

Sep 2004 – Jul 2005 · 10 mos · United Arab Emirates

• As CRM in the consumer cards sales team, I was responsible for driving business, achieving monthly sales targets and acquiring new customers through consultative selling of our cards products through a defined channel of acquisition [Retail, Corporate, Venue-sales]
• Duties:
• Prospecting for new customers through existing leads and cold calling and maximizing lead generation
• Timely execution of all sales activities - leads, campaigns, referrals & any self-generated leads
• Tracking and reporting sales performance, including pipeline, acquisition results and market conditions
• Set appointments, listen to customer needs and sell the most appropriate product
• Researching and understanding prospects before reaching out for sales or aftersales issues
• Ensures all applications are fully and accurately completed and submitted properly
• Be the interface between Amex and the customer to resolve any application processing issues
• Drive the on-boarding of new customers and initiates spend enablement activities
• Keep up-to-date on products and competition
• Engaging in regular portfolio planning to determine areas of focus & project accurate full-year forecasts
• Attend relevant industry and partner conferences, tradeshows and networking events
• Ensuring all performance standards are met viz. business targets, controls and compliance
• Engaging with premium customers to build relationships and to deliver a positive customer experience
• Expansion of internal and external relationships and drive sales results
• Achievements:
• Was the youngest CRM in the Dubai team
• Declared top performer of the month for 7 consecutive months
• Cross-sell Champion Award Winner

Mar 2004 – Sep 2004 · 6 mos · India

• My responsibilities as ASM included Hiring, training, and Handling Agents in selling Life insurance products ULIP / Traditional plans of Tata AIG to new customers. The target base was HNI's and NRI's, mainly due to Kerala market conditions, and the Tata AIG brand was just launched. The Job was challenging because it was my first experiment in hiring and managing a team. I learned a lot and met the expectations of the higher-ups who gave me the opportunity regardless of my experience.
• I recruited 23 Agents and activated 17 of them in 6 months, which was an achievement.
• Responsibilities:
• 1. Recruit Qualified Agents Inline with Manpower Targets Through Recruitment Support and Own Referrals.
• 2. Deliver Support to Agents Through Coaching and Act as a Role Model.
• 3. Conduct Weekly / Monthly Meeting to Review Performance, Disseminate Company Information, Address Common Problems and Concerns and Rally the Team to Achieve Goals.
• 4. Set Weekly Production Target for Team of Agents.
• 5. Accompany Agents On Customer Visits to Support and Improve Sales Skill.
• 6. Identify Agents Development Needs and Work with Training Department to Schedule Appropriate Technical, Product and Skills Training.
• 7. Develop Agents in Line with Career Development / Training Requirements of the Company.
• 8. Hard Core Field Work.
• 9. Achieve Team Sales Target.
• 10. Meet Customers to Resolve Issues Where Necessary.

Mar 2003 – Feb 2004 · 11 mos · India

• My primary job responsibilities were Enquiry management, Scheme management, Dealer servicing, and customers' initial credit appraisal.
• # Increasing market share as targeted at all dealerships under purview.
• # Communicating courteously with customers by telephone, letter and face to face interactions.
• # Ensuring complete documentation, stamping and formalities related to Pre and Post Disbursement.
• # Ensure maintenance of cordial relationships between dealers, dealer sales associates and customers.
• # Abreast with the Competitors strategies and market activities/preferences.
• # Customer service- Attending to customer inquiries / grievances on a timely basis.